We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3238554
2 Mar 2022 Hitachi Capital (UK) Plc UpheldConsumer CreditDRN-3238554 The complaint Mr D has complained that Hitachi Capital (UK) Plc (“Hitachi”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr D bought solar panels for his home in October 2013. He paid... (3 pages)View decision -
Decision Reference DRN-3344173
2 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3344173 The complaint Mr and Mrs H complain because U K Insurance Limited (‘UKI’) hasn’t paid the full amount of a cancellation claim under their travel insurance policy. What happened Mr and Mrs H hold a travel insurance policy as a benefit of their bank account. The policy is provide... (3 pages)View decision -
Decision Reference DRN-2315505
2 Mar 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-2315505 The complaint A, a limited company, is seeking to recover £46,860 from Bank of Ireland (UK) Plc (“BOI”), which they lost from their account as a result of a third-party scam. A has been represented throughout by its directors, Messrs O (whom I will refer to as Mr O1 and Mr O2).... (5 pages)View decision -
Decision Reference DRN-3045946
2 Mar 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3045946 The complaint Mrs S is unhappy with how Nationwide Building Society (‘Nationwide’) handled her chargeback claim for her holiday accommodation which she was unable to use due to Covid- 19. What happened In January 2020 Mrs S booked a holiday, for 3 April 2020. She booked her hol... (6 pages)View decision -
Decision Reference DRN-3188376
2 Mar 2022 esure Insurance Limited UpheldInsuranceDRN-3188376 The complaint Mr B complains about how esure Insurance Limited has handled his motor insurance claim, including the quality of repairs to his car. References to esure include its agents. What happened In early 2021, Mr B was involved in an accident which resulted in damage to h... (4 pages)View decision -
Decision Reference DRN-2794244
2 Mar 2022 Bamboo Limited UpheldConsumer CreditDRN-2794244 The complaint Mr S complains that Bamboo Limited (“Bamboo”) lent him a loan he couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Bamboo lent Mr S a loan of £5,000 in April 2018, this is not in dis... (2 pages)View decision -
Decision Reference DRN-3302350
2 Mar 2022 British Gas Insurance Limited UpheldInsuranceDRN-3302350 The complaint Mr G complains about British Gas Insurance Limited’s handling of a claim under his home insurance policy. What happened Mr G had a “HomeCare 4” policy with British Gas Insurance Limited (BG). This provided an annual service and insurance cover for his boiler, cont... (3 pages)View decision -
Decision Reference DRN-3305224
2 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3305224 The complaint Mr B complained that Loans 2 Go Limited failed to do sufficient checks and lent to him irresponsibly when he was already struggling to pay other lenders and provided a loan that was unaffordable. What happened Mr B took out a loan with Loans 2 Go as follows: Date ... (3 pages)View decision -
Decision Reference DRN-3258984
2 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3258984 The complaint Mrs C complains that U K Insurance Limited (UKI) unfairly declined to repair the damage to her front bedroom and landing floors after an escape of water claim under her home insurance policy. She also complains that she was told to clear her bedroom to allow work... (6 pages)View decision -
Decision Reference DRN-3173135
2 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3173135 The complaint Mr M says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to him. He has requested that the interest and late payment charges he paid on his account be refunded. What happened Your text here This complaint is about a catalogue shopping accou... (4 pages)View decision
