We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3759825
18 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3759825 The complaint Mrs L is unhappy with the amount of compensation offered to her by Barclays Bank UK PLC. What happened Mrs L visited a Barclays branch to update her telephone number and address. Unfortunately, Barclays updated her sister-in-law’s details in error, because she hol... (2 pages)View decision -
Decision Reference DRN-3577590
18 Oct 2022 JLT Wealth Management Limited UpheldPensions and AnnuitiesDRN-3577590 The complaint Ms F complains about the advice JLT Wealth Management Limited (JLT) gave her to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says the advice was unsuitable for her and believes this has caused a finan... (10 pages)View decision -
Decision Reference DRN-3740935
18 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3740935 The complaint Ms J complains about QIC Europe Limited (QIC) who declined her claim under her home insurance policy. What happened Following a named storm, Ms J contact QIC to make a claim for damage to her roof. In order to protect her property, a temporary protection was erect... (4 pages)View decision -
Decision Reference DRN-3757616
18 Oct 2022 CASLP Ltd UpheldInvestmentsDRN-3757616 The complaint Mr H has complained about the advice he was given by Sanlam Life and Pensions UK Limited (‘Sanlam'). He says the recommendations made weren’t right for him. Mr H has brought his complaint via a third party, but for ease of reference I shall refer to ‘Mr H’ in... (7 pages)View decision -
Decision Reference DRN-3714619
18 Oct 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3714619 The complaint Mr E is unhappy with the way Admiral Insurance Company Limited (Admiral) settled a claim under his motor insurance policy. What happened In August 2021 Mr E’s vehicle was stolen, so he made a claim. Admiral then said the vehicle was a total loss and offered Mr E a... (2 pages)View decision -
Decision Reference DRN-3721792
18 Oct 2022 Inter Partner Assistance SA UpheldInsuranceDRN-3721792 The complaint Mr W complains about the level of service provided by Inter Partner Assistance SA (IPA) after he made a claim on his car breakdown insurance policy. There are several parties and representatives of IPA involved throughout the complaint but for the purposes of this... (3 pages)View decision -
Decision Reference DRN-3704532
18 Oct 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3704532 The complaint Miss D complained about Advantage Insurance Company Limited’s handling of her motor insurance policy claim. What happened Miss D’s car was damaged in an accident which wasn’t her fault, and Advantage decided that it was uneconomical to repair. They paid her £3,470... (3 pages)View decision -
Decision Reference DRN-3721602
18 Oct 2022 IGO4 Partners Limited UpheldInsuranceDRN-3721602 The complaint Mr H complains that IG04 Partners Limited mishandled his motor insurance policy. Where I refer to IG04, I refer to the above-named company and I include engineers and others insofar as I hold IG04 responsible for their acts or omissions. What happened Mr H had a v... (7 pages)View decision -
Decision Reference DRN-3752075
18 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3752075 The complaint Miss R, through her representative, complains that Morses Club PLC lent to her when she could not afford it. What happened Using information from Morses, here is a brief loan table. Loan Date of Loan Capital Sum Date Settled Term (w) Weekly Repayment 1 23/07/2019 ... (5 pages)View decision -
Decision Reference DRN-3713126
18 Oct 2022 QIC Europe Ltd UpheldInsuranceDRN-3713126 The complaint Ms B has complained about the way QIC Europe Ltd dealt with a claim she made under her car insurance policy. She’s unhappy with the service she received and the total loss settlement it paid. All reference to the insurer QIC includes its agents. What happened Ms B... (4 pages)View decision
