We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3407779
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3407779 The complaint Mr M complains about the advice given by Portal Financial Services LLP (‘Portal’) in relation to a defined-benefit (‘DB’) occupational pension scheme that he held. Portal processed the transfer of Mr M’s DB scheme benefits to a personal pension so that he could ta... (8 pages)View decision -
Decision Reference DRN-3722496
18 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3722496 The complaint Mr W complains about Admiral Insurance (Gibraltar) Limited’s (Admiral) handling of his claim and valuation of his car following a collision, under his motor insurance policy. What happened Mr W was involved in a collision when driving his car. Admiral accepted his... (4 pages)View decision -
Decision Reference DRN-3603834
18 Oct 2022 Tideway Investment Partners LLP UpheldPensions and AnnuitiesDRN-3603834 The complaint Mr M complains about advice he received from Tideway Investment Partners LLP (‘Tideway’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him an... (15 pages)View decision -
Decision Reference DRN-3758897
18 Oct 2022 Nelson Insurance Company Ltd UpheldInsuranceDRN-3758897 The complaint Mr E has complained about his commercial car insurance provider Nelson Insurance Company Limited because it wouldn’t accept damage found to his car had been caused in an accident which it had accepted a claim for. What happened Mr E had an accident in February 202... (4 pages)View decision -
Decision Reference DRN-3539152
18 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3539152 The complaint E, a limited company, complains about delays by National Westminster Bank Plc in closing a Euro bank account and transferring the balance. It asks for compensation for time spent and losses due to changes in the exchange rate. E is represented by its director (Ms ... (3 pages)View decision -
Decision Reference DRN-3600417
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3600417 The complaint Mr S complains about the advice given by Portal Financial Services LLP (‘Portal’) in relation to a deferred defined-benefit (‘DB’) occupational pension scheme that he held. Portal processed the transfer of Mr S’ DB scheme benefits to a Personal Pension with a draw... (9 pages)View decision -
Decision Reference DRN-3560146
18 Oct 2022 U K Insurance Limited UpheldInsuranceDRN-3560146 The complaint Mr B and Ms O are unhappy with the service they received from U K Insurance Limited when they made a claim on their travel insurance policy. Although they are represented, I’ll refer to representations having been made by Ms O throughout my decision. What happened... (3 pages)View decision -
Decision Reference DRN-3619144
18 Oct 2022 Unum Ltd UpheldInsuranceDRN-3619144 The complaint Ms H is unhappy with the way Unum Limited’s handled her income protection claim. Ms H brings her complaint through a third-party representative. But, for simplicity, I’ll refer to all submissions as being made by her personally. What happened Ms H has an income pr... (2 pages)View decision -
Decision Reference DRN-3678894
18 Oct 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3678894 The complaint Mrs S complains about Casualty & General Insurance Company (Europe) Ltd (CGI) and their decision to decline the second claim she made on her pet insurance policy, after her first claim for the same condition had been accepted. What happened On 24 March 2022, M... (3 pages)View decision -
Decision Reference DRN-3756701
18 Oct 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3756701 The complaint Mr B complains that Portal Financial Services LLP (Portal) gave him unsuitable advice to transfer his personal pension to a self-invested personal pension (SIPP), causing him to suffer a loss in the value of his pension benefits. What happened In February 2014 Mr ... (6 pages)View decision
