We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3329155
28 Feb 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3329155 The complaint Ms F complains that Vanquis Bank Limited acted unfairly when it refused to allow her to operate her credit card account with it after she asked it to remove a freeze on the account. She also complains about charges applied to the account. What happened Ms F had a ... (9 pages)View decision -
Decision Reference DRN-3339563
28 Feb 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3339563 The complaint Mr H is unhappy that TSB Bank plc won’t refund the money he’s lost to a fraudster. What’s happened? Mr H says he received a cold call at the end of February 2019 from a person who asked if he wanted to invest in bitcoin. He’d recently seen an advert on a popular s... (4 pages)View decision -
Decision Reference DRN-3245370
28 Feb 2022 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3245370 The complaint Miss C complains that a car acquired with finance from Blue Motor Finance Ltd (BMF) wasn’t of satisfactory quality. What happened In November 2019 Miss C was supplied with a car and entered into a hire purchase agreement with BMF. At the point of supply the car wa... (3 pages)View decision -
Decision Reference DRN-3339971
28 Feb 2022 Close Brothers Limited UpheldConsumer CreditDRN-3339971 The complaint Mr S has complained about the support he received from Close Brothers Limited, trading as Close Brothers Motor Finance (Close Brothers). What happened In September 2018, Mr S entered into a Conditional Sale Agreement with Close Brothers to acquire a used car. The ... (3 pages)View decision -
Decision Reference DRN-2966768
28 Feb 2022 ReAssure Limited UpheldInvestmentsDRN-2966768 The complaint Miss D complains that an appointed representative of ReAssure Limited mis-sold her three protection policies in 2009. To resolve her complaint, Miss D wants to be refunded the premiums paid for all of the policies, as she feels that she has been defrauded. What ha... (3 pages)View decision -
Decision Reference DRN-3340461
28 Feb 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3340461 The complaint Mrs M complains about National Westminster Bank Plc (NWB) and the way they’ve handled her accounts since she entered into a Debt Management Plan (DMP). What happened Mrs M entered into a DMP in 2009. This plan included two current accounts and one mortgage account... (3 pages)View decision -
Decision Reference DRN-3340578
28 Feb 2022 U K Insurance Limited UpheldInsuranceDRN-3340578 The complaint Mr W complains about how U K Insurance Limited, trading as Churchill Insurance (Churchill), has handled two claims relating to his motor insurance policy. What happened I issued my provisional decision on this case. It was my intention to come to a different outco... (7 pages)View decision -
Decision Reference DRN-3340209
28 Feb 2022 British Gas Insurance Limited UpheldInsuranceDRN-3340209 The complaint Mr P complains about the service he received from British Gas Insurance Limited (British Gas) under his HomeCare policy. What happened Mr P says he has held a HomeCare policy with British Gas since 2013, which included the benefit of an annual service. Unfortunate... (3 pages)View decision -
Decision Reference DRN-3282697
28 Feb 2022 Valour Finance Limited UpheldConsumer CreditDRN-3282697 The complaint Miss M complains that Valour Finance Limited (trading as Savvy.co.uk) was irresponsible to lend to her. What happened Miss M borrowed £1,500 from Savvy on 27 May 2021. The loan was due to be repaid by 15 monthly instalments of £200.00 with the last payment due on ... (3 pages)View decision -
Decision Reference DRN-3289379
28 Feb 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3289379 The complaint Mr F complains that Skyfire Insurance Company Limited (Skyfire) avoided his insurance policy after it found that his car had been modified. What happened I issued my provisional decision on this case on 6 December 2021. I planned to come to a different outcome to ... (5 pages)View decision
