We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3835645
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3835645 The complaint Miss H complains that Lloyds Bank PLC charged her fees and overdraft interest when it ought not to have. Miss H also says that she is entitled to compensation from Lloyds for distress and inconvenience which spanned three decades. Miss H used to be represented by ... (9 pages)View decision -
Decision Reference DRN-3749356
1 Feb 2023 Openwork Limited UpheldInvestmentsDRN-3749356 The complaint Ms S complains about the acts of Mr J. She says she believed she was investing money through Mr J (on Mr J’s advice) but it’s now clear Mr J kept most of the money himself. She says Openwork Limited is responsible because Mr J was with a business that was an appoi... (16 pages)View decision -
Decision Reference DRN-3938434
1 Feb 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3938434 The complaint Miss S complains about National Westminster Bank Plc’s (“NatWest”) handling of her request to recover funds which were sent to an incorrect account. What happened Miss S made an online payment of £5,000 to an account but later realised she’d sent it to the wrong a... (4 pages)View decision -
Decision Reference DRN-3818336
1 Feb 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3818336 The complaint In June 2017, Mr N invested £20,000 in a Three-Year Fixed Monthly Income IFISA Bond with Basset & Gold Plc (“B&G Plc”). He says he was mis-sold the investments by Basset Gold Limited (“BG Ltd”) and this has resulted in him losing all his money. What happen... (5 pages)View decision -
Decision Reference DRN-3929728
1 Feb 2023 Jones Finance Company UpheldConsumer CreditDRN-3929728 The complaint Mrs J complains Jones Finance Company (Jones) provided her with loans that she couldn’t afford to repay. What happened Mrs J has complained about 17 loans advanced between May 2018 and January 2022. A summary of Mrs J’s borrowing, based on the information provided... (12 pages)View decision -
Decision Reference DRN-3937040
1 Feb 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3937040 The complaint Mr C and Miss F complain about how AA Underwriting Insurance Company Limited handled and settled a claim they made under their home insurance policy for storm damage. What happened The background to this complaint, and my initial conclusions, were set out in my pr... (7 pages)View decision -
Decision Reference DRN-3796740
1 Feb 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3796740 The complaint Miss C complains about the way Lloyds Bank Plc handled a claim she made under section 75 of the Consumer Credit Act 1974. What happened Miss C used her credit card to buy a car, but she had problems with it almost immediately and decided to return it to the car d... (2 pages)View decision -
Decision Reference DRN-3938432
1 Feb 2023 British Gas Insurance Limited UpheldInsuranceDRN-3938432 The complaint Mrs C complains about her annual service cover with British Gas Insurance Limited (BGIL). And their handling of a claim for her gas fire made under her home insurance policy. What happened Mrs C took out a Home Care Service 3 policy with BGIL in November 2017. The... (4 pages)View decision -
Decision Reference DRN-3620352
1 Feb 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3620352 The complaint Mr T complains that some advice given to him by Portal Financial Services LLP about the transfer and investment of his pension savings was unsuitable. What happened In 2013 Mr T was introduced to Portal by a financial advisor. Portal provided Mr T with advice abou... (6 pages)View decision -
Decision Reference DRN-3927154
1 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3927154 The complaint Mr D has complained that Barclays Bank UK Plc, trading as Barclaycard, irresponsibly lent to him. What happened Mr D opened a credit card account with Barclaycard in 2012 with an initial credit limit of £400. His credit limit was increased several times over the c... (4 pages)View decision