We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2707956
28 Feb 2022 UK Credit Limited UpheldConsumer CreditDRN-2707956 The complaint Mr M complains that UK Credit Limited (“UKC”) lent to him in an irresponsible manner. What happened Mr M was given a loan by UKC in January 2019. He borrowed £10,000 and agreed to repay the loan in 60 monthly instalments. Mr M’s complaint has been assessed by one ... (3 pages)View decision -
Decision Reference DRN-3230134
28 Feb 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3230134 The complaint Ms R has complained that Hastings Insurance Services Limited unreasonably refused to refund her the cost of temporarily adding another driver to her motor policy when it was discovered there was no cover for that additional driver to drive in Europe. What happened... (3 pages)View decision -
Decision Reference DRN-3304032
28 Feb 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3304032 The complaint Mr A complains about the way NewDay Ltd trading as Fluid handled his claim under section 75 of the Consumer Credit Act 1974. What happened In February 2021 Mr A purchased a car and paid £500 of the £8000 purchase price using his Fluid credit card. The sale include... (3 pages)View decision -
Decision Reference DRN-3322459
28 Feb 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3322459 The complaint A company, which I’ll refer to as “H”, complains about the way Barclays Bank UK PLC blocked and closed its account. H’s director, Mr W, brings the complaint on its behalf. What happened H held a business current account with Barclays. On 18 July 2019, Barclays rev... (5 pages)View decision -
Decision Reference DRN-3327723
28 Feb 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3327723 The complaint Mr K’s complaint is about the refusal of a claim he made under his pet insurance policy with Red Sands Insurance Company (Europe) Limited. What happened I issued a provisional decision in this matter in January 2022, the main parts of which are copied below: “Mr K... (6 pages)View decision -
Decision Reference DRN-3339551
28 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3339551 The complaint Miss M complains that Everyday Lending Limited trading as Everyday Loans provided her with loans that she was unable to afford to repay. What happened Miss M took out the following loans from Everyday Loans: Reference Date taken out Amount Term - months Monthly re... (3 pages)View decision -
Decision Reference DRN-3281899
28 Feb 2022 Highway Insurance Company Limited UpheldInsuranceDRN-3281899 The complaint Mr P complains that Highway Insurance Company Limited (HICL) haven’t paid enough for his car when he claimed on his car insurance policy following an accident. For ease of reading, any reference to HICL includes their agents. What happened Mr P bought a rare impor... (2 pages)View decision -
Decision Reference DRN-2880415
28 Feb 2022 TM Advances Limited UpheldConsumer CreditDRN-2880415 The complaint Miss V complains that TM Advances Limited lent to her irresponsibly. What happened In early August 2019, Miss V took out a loan with TM Advances for £2,000. This was to be repaid over 35 months and had an APR of 180.8%. The total amount re-payable was therefore £6... (3 pages)View decision -
Decision Reference DRN-3326480
28 Feb 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3326480 The complaint Mr A complains that Admiral Insurance Company Limited unfairly cancelled his motor insurance policy twice. He also doesn’t agree with the amount he’s been charged for the policies. What happened Mr A took out a policy with Admiral in September 2018. Not long after... (3 pages)View decision -
Decision Reference DRN-2963934
28 Feb 2022 Equifax Limited UpheldConsumer CreditDRN-2963934 The complaint Mr B is unhappy with his Equifax Limited (Equifax) credit score. He thinks it's too low and not in line with other credit reference agencies. What happened Mr B checked his credit score with Equifax in April 2021, it was 141. He didn't believe this to be... (3 pages)View decision
