We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3300481
5 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3300481 The complaint Miss C is complaining that AvantCredit of UK, LLC irresponsibly lent to her. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons for my dec... (2 pages)View decision -
Decision Reference DRN-3463419
5 May 2022 National Savings and Investments UpheldBanking and PaymentsDRN-3463419 The complaint Mrs M and Mr M complain about their online experience with National Savings and Investments (NSI). What happened Mr M held a Power of Attorney (POA) on his mother’s (Mrs M) account. Mrs M had a savings account with NSI, and Mr M also had a savings account and prem... (3 pages)View decision -
Decision Reference DRN-3331051
5 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3331051 The complaint Miss B complains that HSBC UK Bank Plc (“HSBC”) irresponsibly provided an overdraft to her, and refused to assist her when she told them about her financial difficulties. What happened Miss B says that in 2011 HSBC irresponsibly gave her a £2,000 overdraft on her ... (4 pages)View decision -
Decision Reference DRN-3460113
5 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3460113 Complaint Miss K has complained about a loan Loans 2 Go Limited (“L2G”) provided to her. She says the loan was unaffordable. Background L2G provided Miss K with a loan for £300.00 in March 2020. This loan had an APR of 1,013.3% and was due to be repaid in 18 monthly instalments... (3 pages)View decision -
Decision Reference DRN-3372569
5 May 2022 Astrenska Insurance Limited UpheldInsuranceDRN-3372569 The complaint Mr G complains because Astrenska Insurance Limited hasn’t paid a claim for a cancelled holiday under his travel insurance policy. All references to Astrenska include the agents it has appointed to handle claims on its behalf. What happened Mr G booked a holiday on... (3 pages)View decision -
Decision Reference DRN-3387286
5 May 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3387286 The complaint Mr K complains that National Westminster Bank Plc (NatWest) closed and defaulted his loan without reasonable notice. What happened Mr K successfully applied for a loan in August 2020. The first payment was made in November 2020 but no payments were received in the... (2 pages)View decision -
Decision Reference DRN-3258437
5 May 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3258437 The complaint Mr P is unhappy Red Sands Insurance Company (Europe) Limited declined a claim he made for subsidence under his home insurance policy. What happened The background to this complaint isn’t in dispute, so I’ll summarise the key points: Mr P took out a home insurance... (4 pages)View decision -
Decision Reference DRN-3429148
5 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3429148 The complaint Mr B complains that Mercedes-Benz Financial Services UK Limited (MBFS) overcharged him for damage to a car he returned at the end of a finance agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN-3423210
5 May 2022 Experian Limited UpheldConsumer CreditDRN-3423210 The complaint Mr M complains about a duplicate entry on his Experian Limited credit file. What happened In August 2017 Mr M was subject to a sequestration order which was recorded on his credit file. Mr M’s sequestration order ended after 12 months. Last year Mr M complained to... (2 pages)View decision -
Decision Reference DRN-3289868
5 May 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3289868 The complaint Mrs S complains about issues with her HSBC UK Bank plc (HSBC) account. She would like more compensation than HSBC has offered. What happened The details of this complaint are well known to both parties so I won’t repeat them again here instead I will focus on givi... (2 pages)View decision
