We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3092922
28 Feb 2022 Vehicle Credit Limited UpheldConsumer CreditDRN-3092922 The complaint Miss W complains that Vehicle Credit Limited (“Vehicle Credit”) irresponsibly granted her a loan she couldn’t afford to repay. What happened In May 2017, Miss W acquired a car and financed it through a hire purchase agreement with Vehicle Credit. Miss W was requi... (2 pages)View decision -
Decision Reference DRN-3268303
28 Feb 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3268303 The complaint Miss J has complained that AvantCredit of UK, LLC was irresponsible in lending to her. What happened In October 2015 AvantCredit provided Miss J with a loan of £3,000. The loan was repayable over 36 months and the monthly repayments were £138.23 . The APR was 42.5... (3 pages)View decision -
Decision Reference DRN-3322678
28 Feb 2022 Nationwide Building Society UpheldInsuranceDRN-3322678 The complaint Mrs and Mr W complain that Nationwide Building Society mis-sold payment protection insurance (‘PPI’) to them alongside a mortgage in 1999. What happened The PPI policy was sold to cover Mr W only if he was off sick from work. When PPI was sold, Mr W had a longstan... (3 pages)View decision -
Decision Reference DRN-3097044
28 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3097044 The complaint Ms D complains Everyday Lending Limited lent to her irresponsibly. What happened In March 2019 Ms D applied for, and was given a loan for £2,500, which was repayable over a period of 36 months. The repayments were around £197 a month, and in total Ms D agreed to p... (3 pages)View decision -
Decision Reference DRN-3339536
28 Feb 2022 Agria Pet Insurance Ltd UpheldInsuranceDRN-3339536 The complaint Mr L has complained that Agria Pet Insurance Ltd (Agria) mis-sold him a lifetime pet insurance policy. What happened Mr L phoned Agria to take out a pet insurance policy in November 2018. He asked the salesperson about future price increases for the policy premium... (3 pages)View decision -
Decision Reference DRN-3291528
28 Feb 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3291528 The complaint Mr B complains that Metro Bank PLC caused his other bank account to be blocked for a week. What happened Mr B says he raised a dispute over a £100 payment. He says Metro incorrectly thought it was about a payment to his other bank I will call “H” which meant H blo... (2 pages)View decision -
Decision Reference DRN-3339466
28 Feb 2022 Christian Paul Gachet UpheldConsumer CreditDRN-3339466 The complaint Mr K has complained that Christian Paul Gachet trading as Easylogbookloans.tv (“ELBL”) was irresponsible to have agreed credit for him. What happened ELBL provided Mr K with a loan of £2,200 in April 2018. The total amount of £7,744, including interest and charges... (4 pages)View decision -
Decision Reference DRN-3334384
28 Feb 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3334384 The complaint S complains DAS Legal Expenses Insurance Company Limited isn’t providing full cover for its legal costs of £22,138 and has handled its claim poorly. What happened S contacted DAS LEI in March 2017 to seek assistance with claims brought against it by a former emplo... (6 pages)View decision -
Decision Reference DRN-3302885
28 Feb 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3302885 The complaint Mrs M complains that Mercedes-Benz Financial Services UK Limited imposed unfair charges for damage to a car which she returned at the end of a finance agreement. What happened The details of this complaint are well known to both parties, so I won’t repeat them aga... (2 pages)View decision -
Decision Reference DRN-3157988
28 Feb 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3157988 The complaint Mr B complains as trustee of a gift and a loan bond plan – managed by St. James’s Place Wealth Management Plc (“SJP”) – about delays when he tried to make withdrawals. What happened Mr B instructed SJP to withdraw all the funds from the gift and the loan bond plan... (3 pages)View decision
