We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3187308
26 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3187308 Complaint Mrs D has complained that Creation Consumer Finance Ltd (“Creation”) rejected her claim against it under Section 75 of the Consumer Credit Act 1974. Background Mrs D bought solar panels for her home in 2016. The purchase was funded by a loan from Creation, and that bu... (3 pages)View decision -
Decision Reference DRN-3136816
26 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3136816 Complaint Mr F has complained that Creation Consumer Finance Ltd (“Creation”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr F bought solar panels for his home in 2015. The purchase was funded by a loan from Creation, and that busi... (2 pages)View decision -
Decision Reference DRN-3316784
26 Feb 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3316784 The complaint Mr R complains about the advice he says he received in 2015 to transfer a personal pension to a self-invested personal pension (“SIPP”). His transfer proceeds were invested in unregulated investment schemes that have since failed. He says the advice to transfer wa... (13 pages)View decision -
Decision Reference DRN-3338448
26 Feb 2022 DTW Associates Limited UpheldConsumer CreditDRN-3338448 The complaint Mr J has complained that DTW Associates Limited trading as Auto Advance lent to him irresponsibly. What happened I issued a provisional decision about this complaint in January 2022 that I summarise below. Mr J was given five logbook loans by DTW between October 2... (4 pages)View decision -
Decision Reference DRN-2820061
26 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-2820061 The complaint Miss T complains that Everyday Lending Limited (“Everyday Loans”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Everyday Loans lent Miss T a loan of £3000 in ... (2 pages)View decision -
Decision Reference DRN-3245983
26 Feb 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3245983 The complaint Mr and Mrs C are unhappy that Union Reiseversicherung AG has declined a claim they made on their travel insurance policy. What happened In October 2019 Mr and Mrs C took out an annual insurance policy underwritten by URV. In November 2019 Mr and Mrs C booked a hol... (3 pages)View decision -
Decision Reference DRN-3272930
26 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3272930 The complaint Mr P complains Lloyds Bank PLC won’t reimburse money he lost when he fell victim to a scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and focus on giving reasons for my decisi... (3 pages)View decision -
Decision Reference DRN-2919759
26 Feb 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-2919759 The complaint Mr M complains that PayPal (Europe) Sarl et Cie SCA deducted a refunded amount from his account. What happened Mr M says he bought an item using PayPal on 12 July 2020 for £299.60 which he didn’t receive. He says he asked his bank which I will call “H” to raise a ... (2 pages)View decision -
Decision Reference DRN-3306956
25 Feb 2022 Hyundai Capital UK Limited UpheldConsumer CreditDRN-3306956 The complaint Mr R is unhappy with how Hyundai Capital UK Limited dealt with the termination of two car finance agreements with them. What happened In February 2014, after his mother has passed away, Mr R contacted Hyundai, asking to take over the payments of the car finance ag... (5 pages)View decision -
Decision Reference DRN-3337516
25 Feb 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3337516 The complaint Mr W has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to make investments within the scheme including a discretionary managed portfolio and a Cape Verde ho... (16 pages)View decision
