We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3935367
31 Jan 2023 Arch Insurance (UK) Limited UpheldInsuranceDRN-3935367 The complaint Mrs F, Mr F and Miss F (the F family) are unhappy with Arch Insurance (UK) Limited’s (Arch) handling of a claim made under their commercial property insurance policy. What happened The F family own a property which is let out. In July 2021, following a period of h... (4 pages)View decision -
Decision Reference DRN-3833703
31 Jan 2023 Fairmead Insurance Limited UpheldInsuranceDRN-3833703 The complaint Mr and Mrs D are unhappy with Fairmead Insurance Limited because it hasn’t provided them with a home insurance policy. Mr D has primarily dealt with the claim and complaint. So, for simplicity, I’ll refer to him only. Reference to Fairmead includes its agents and ... (3 pages)View decision -
Decision Reference DRN-3931290
31 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3931290 Complaint Miss S has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss S with a loan for £1,000 in February 2022. This loan had an APR of 770% and an 18-month term. This all meant the total amount repayable of £3,700... (4 pages)View decision -
Decision Reference DRN-3931305
31 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3931305 Complaint Ms J has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to her. She says that the loans were unaffordable and so shouldn’t have been provided to her. Background Everyday Loans initially provided Ms J with a first loan f... (3 pages)View decision -
Decision Reference DRN-3931015
31 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3931015 Complaint Mrs M has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Mrs M with a loan for £2,000 in June 2021. This loan had an APR of 253.7% and a 24-month term. This all meant the total amount repayable of £5,791.92, ... (4 pages)View decision -
Decision Reference DRN-3930934
31 Jan 2023 Lendable Ltd UpheldConsumer CreditDRN-3930934 Complaint Mr J has complained about a loan Lendable Ltd (trading as “Lendable”) provided to him. He says the loan was unaffordable and shouldn’t have been provided to him in the first place. Background Lendable provided Mr J with a loan for £4,000.00 in July 2020. This loan had... (3 pages)View decision -
Decision Reference DRN-3927217
31 Jan 2023 Loans 2 Go Limited UpheldConsumer CreditDRN-3927217 Complaint Miss F has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss F with a loan for £300 in November 2019. This loan had an APR of 1,013.3% and an 18-month term. This all meant the total amount repayable of £1,2... (4 pages)View decision -
Decision Reference DRN-3641124
30 Jan 2023 Aviva Life Services UK Limited UpheldPensions and AnnuitiesDRN-3641124 The complaint Mr P complains that Aviva Life Services UK Limited (Aviva) sent him incorrect information about a Deferred Pension Annuity. He said this led him to take £50,000 of tax-free cash from another pension, which he wouldn’t have taken if he’d not received the incorrect ... (4 pages)View decision -
Decision Reference DRN-3852487
30 Jan 2023 Shawbrook Bank Limited UpheldConsumer CreditDRN-3852487 The complaint Mr O has complained that Shawbrook Bank Limited (“Shawbrook”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr O bought solar panels for his home in September 2016. The p... (3 pages)View decision -
Decision Reference DRN-3814498
30 Jan 2023 Vitality Health Limited UpheldInsuranceDRN-3814498 The complaint Mr G1 and Mr G2 complain that Vitality Health Limited (Vitality) unfairly refused to let Mr G use a practitioner of his choice when he needed treatment. They want Vitality to pay them higher compensation than Vitality has offered. What happened This complaint larg... (2 pages)View decision