We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3333620
25 Feb 2022 Ageas Insurance Limited UpheldInsuranceDRN-3333620 The complaint Ms L and Mr R are unhappy with how Ageas Insurance Limited (“Ageas”) settled their claim on their property insurance policy following a leak. They’ve said it unfairly declined to cover their claim in full. Another Ombudsman has already decided Ms L and Mr R brough... (3 pages)View decision -
Decision Reference DRN-3324098
25 Feb 2022 Travelers Insurance Company Limited UpheldInsuranceDRN-3324098 The complaint and background Mr L, a healthcare professional, complains Travelers Insurance Company Limited mis-sold him professional indemnity insurance. He took out professional indemnity insurance with Travelers in 2000 which ran until 2002. He’s recently been presented with... (5 pages)View decision -
Decision Reference DRN-2739928
25 Feb 2022 UK Credit Limited UpheldConsumer CreditDRN-2739928 The complaint Ms A complains that UK Credit Limited (“UK Credit”) lent her a loan she couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. UK Credit lent Ms A £3000 in March 2018, this is not in disp... (2 pages)View decision -
Decision Reference DRN-3336756
25 Feb 2022 British Gas Insurance Limited UpheldInsuranceDRN-3336756 The complaint Mr A has complained about the service provided by British Gas Insurance Limited (British Gas) under a home emergency policy. Mr A is represented in this case by Mrs A, who I will normally refer to throughout my decision. What happened Mrs A contacted British Gas t... (3 pages)View decision -
Decision Reference DRN-3330868
25 Feb 2022 Aviva Insurance Limited UpheldInsuranceDRN-3330868 The complaint Mr D complains that Aviva Insurance Limited mishandled his claim on a home emergency insurance policy. Where I refer to Aviva, I include the home emergency assistance company and others insofar as I hold Aviva responsible for their acts or omissions. What happened... (4 pages)View decision -
Decision Reference DRN-3312756
25 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3312756 The complaint Mr L complains that Creation Financial Services Limited rejected his claim under s 75 Consumer Credit Act 1974 in respect of faulty furniture. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts ... (2 pages)View decision -
Decision Reference DRN-3306607
25 Feb 2022 Unum Ltd UpheldInsuranceDRN-3306607 The complaint Mr B’s unhappy with Unum Limited’s decision to stop paying his claim. What happened Mr B had income protection insurance with Unum. He submitted a claim in 2015 owing to poor mental health and was diagnosed as having a depressive disorder. His claim was accepted a... (3 pages)View decision -
Decision Reference DRN-3243311
25 Feb 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3243311 The complaint Mrs R complains that MotoNovo Finance Limited imposed unfair charges when she returned a car after the finance agreement was terminated. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are no... (2 pages)View decision -
Decision Reference DRN-3335338
25 Feb 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3335338 The complaint Mr O complains that Oodle Financial Services Limited has mishandled his complaint that the car he’d acquired via a hire purchase agreement wasn’t of satisfactory quality. He now wishes to reject the car and cancel the agreement. What happened In November 2019 Mr O... (6 pages)View decision -
Decision Reference DRN-3267610
25 Feb 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3267610 The complaint Mr and Mrs T complain that Barclays Bank UK PLC (Barclays) has refunded only half of the amount they lost in an investment scam. What happened Mr and Mrs T have a joint personal account with Barclays. I’ll mainly refer in this decision to Mr T, as he was the one t... (5 pages)View decision
