We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3261934
25 Feb 2022 RCI Financial Services Limited UpheldConsumer CreditDRN-3261934 The complaint Miss H complains that RCI Financial Services Limited refused to let her reject a faulty car and that when it did relent it wanted to impose unreasonable charges. What happened The details of this complaint are well known to both parties, so I won’t repeat them aga... (2 pages)View decision -
Decision Reference DRN-3299742
25 Feb 2022 Bank of Scotland Plc UpheldMortgagesDRN-3299742 The complaint This complaint is about the way in which Bank of Scotland plc (BoS) dealt with a property formerly owned by Mr and Mrs A (and mortgaged to BoS). Mr and Mrs A say that, due to delay by BoS in dealing with the property, they suffered financial loss, distress and ups... (3 pages)View decision -
Decision Reference DRN-3330832
25 Feb 2022 Secure Trust Bank Plc UpheldConsumer CreditDRN-3330832 The complaint Mr T complains that a car he acquired via a hire purchase agreement with Secure Trust Bank Plc trading as Moneyway wasn’t of satisfactory quality. What happened In July 2021 Mr T entered into a 42 month hire purchase agreement with Moneyway for a used car. The car... (5 pages)View decision -
Decision Reference DRN-2924868
25 Feb 2022 Invesco Fund Managers Limited UpheldInvestmentsDRN-2924868 The complaint Mrs C complains about delays when opening an Individual Savings Account (ISA) with Invesco Fund Managers Limited and making an initial deposit. What happened One of our investigators looked into what happened and thought that Invesco should pay some redress to put... (3 pages)View decision -
Decision Reference DRN-3274644
25 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3274644 The complaint Miss B has complained that Lloyds Bank PLC (“Lloyds”) acted unfairly by continuing to apply charges to her account when she was in financial difficulty and then closed her account and registered a default against her without notifying her about this. What happened... (3 pages)View decision -
Decision Reference DRN-3277276
25 Feb 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3277276 The complaint Mr L complains about Fairmead Insurance Limited’s (Fairmead) handling and value of his claim under his home insurance policy. What happened Mr L had a leak at his home and raised a claim with Fairmead. After accepting the claim Fairmead, offered Mr L a settlement ... (3 pages)View decision -
Decision Reference DRN-3315578
25 Feb 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3315578 The complaint Mrs K complains that DAS Legal Expenses Insurance Company Limited is responsible for poor service and damage in connection with her home emergency insurance policy. Where I refer to DAS, I include employees, contractors and others insofar as I hold DAS responsible... (5 pages)View decision -
Decision Reference DRN-3335836
25 Feb 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3335836 The complaint Ms S complains about a roadside assistance policy she has with The National Farmers' Union Mutual Insurance Society Limited (NFU). What happened I issued my provisional decision on this case because I planned on coming to a different outcome to our investigat... (5 pages)View decision -
Decision Reference DRN-3137920
25 Feb 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3137920 The complaint Mrs F says J D Williams & Company Limited (“J D Williams”) irresponsibly lent to her. What happened This complaint is about a catalogue shopping account J D Williams provided. The account was opened in July 2013. Mrs F was given an initial credit limit of £175... (4 pages)View decision -
Decision Reference DRN-3292986
25 Feb 2022 Western Circle Ltd UpheldConsumer CreditDRN-3292986 The complaint Mr E initially complained about Western Circle Ltd trading as Cashfloat (Cashfloat) because he was unhappy his loan application was declined in November 2020. Mr E also raised other concerns around how his data was handled and how Cashfloat had treated him. Mr E a... (6 pages)View decision
