We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3335248
25 Feb 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3335248 The complaint Mr B complains that a car he has been financing through an agreement with Volkswagen Financial Services (UK) Limited (“VWFS”) was misrepresented to him. What happened I issued my provisional decision on this complaint earlier this month. An extract from that provi... (4 pages)View decision -
Decision Reference DRN-3281228
25 Feb 2022 Short Term Finance Limited UpheldConsumer CreditDRN-3281228 The complaint Mrs F (through a representative) complains Short Term Finance Limited (STF) lent to her irresponsibly because it didn’t carry out proper affordability checks before it provided her with lending. What happened In total Mrs F was advanced six home collected loans fr... (5 pages)View decision -
Decision Reference DRN-3210618
25 Feb 2022 Creative Finance Corp Ltd UpheldConsumer CreditDRN-3210618 Complaint Mr B has complained that Creative Finance Corp Ltd (trading as “Motorkitty”) provided him with unaffordable logbook loans. He says he had County Court Judgements (“CCJ”) and defaults and this was reflected in his poor credit score. Background Motorkitty provided Mr B ... (4 pages)View decision -
Decision Reference DRN-3193016
25 Feb 2022 Carcashpoint Limited UpheldConsumer CreditDRN-3193016 Complaint Mr C has complained that CarCashPoint Limited (“CarCashPoint”) provided him with unaffordable logbook loans. He says accepted him at a desperate time as he had poor credit and County Court Judgements (“CCJ”) already. Background CarCashPoint provided Mr C with two logb... (4 pages)View decision -
Decision Reference DRN-3333282
25 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3333282 Complaint Miss W has complained that HSBC UK Bank Plc (“HSBC”) unfairly continued applying charges to her overdraft when she was in financial difficulty. Background One of our adjudicators looked at this complaint and thought HSBC should have realised that Miss W’s overdraft ha... (2 pages)View decision -
Decision Reference DRN-3284995
24 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3284995 The complaint Mrs P complains that Creation Consumer Finance Ltd rejected her claim under section 75 of the Consumer Credit Act 1974. What happened Mrs P purchased an integrated television bed from a retailer and entered into a finance agreement with Creation. The bed was deliv... (2 pages)View decision -
Decision Reference DRN-3280780
24 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3280780 The complaint Mrs M complains that Creation Consumer Finance Ltd rejected her claim under Section 75 of the Consumer Credit Act 1974. What happened Mrs M purchased a fridge freezer from a retailer and entered into a finance agreement with Creation. Mrs M experienced problems wi... (2 pages)View decision -
Decision Reference DRN-3303947
24 Feb 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3303947 The complaint Mr H complained about Admiral Insurance Company Limited Admiral ‘s service when he claimed for accident repairs under his motor insurance policy. What happened After Mr H had an accident Admiral agreed to have his car repaired by their approved repairers (“Admiral... (3 pages)View decision -
Decision Reference DRN-3335410
24 Feb 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3335410 The complaint Mr C is unhappy that Barclays Bank UK PLC is unwilling to write off a loan he says he ex- wife applied for in his name, without his knowledge or consent. What happened Mr C says that in August 2019 he discovered money had been transferred from his savings account ... (4 pages)View decision -
Decision Reference DRN-3320616
24 Feb 2022 Ageas Insurance Limited UpheldInsuranceDRN-3320616 The complaint Miss S complains that Ageas Insurance Limited (Ageas) unfairly declined her claim for flood damage under her Landlords buildings insurance policy after telling her that her policy would cover the damage. Miss S also complains that Ageas’ loss adjuster told her arr... (5 pages)View decision
