We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
-
Decision Reference DRN-3454178
29 Apr 2022 ITI Capital Limited UpheldInvestmentsDRN-3454178 The complaint Mr B complains about the time it took for ITI Capital Limited to transfer his stock to another provider. He complains about the fact that during the time his account was migrated over from a previous firm, he was unable to trade or get hold of anyone at ITI. He al... (3 pages)View decision -
Decision Reference DRN-3066678
29 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3066678 The complaint Mr M complains that TSB Bank PLC (TSB) won’t refund an unsuccessful ATM withdrawal that debited his account but didn’t dispense the cash. What happened On 1 November 2020, Mr M attempted to withdraw £90 from an ATM. He says the ATM doors opened but didn’t dispense... (2 pages)View decision -
Decision Reference DRN-3419967
29 Apr 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3419967 The complaint Mr C complains that TSB Bank plc (“TSB”) reported incorrect information about his account to the Credit Reference Agencies which affected his ability to secure further borrowing. What happened In 2018, Mr C made a purchase using his TSB credit card. He wasn’t happ... (3 pages)View decision -
Decision Reference DRN-3050869
29 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3050869 The complaint Miss C has complained about loans given to her by Madison CF UK Limited trading as 118 118 Money. She’s complained using a claims management company (CMC) but for ease I’ll refer mainly to Miss C. What happened Miss C has applied for and received several loans fro... (4 pages)View decision -
Decision Reference DRN-3455771
29 Apr 2022 Noble James Associates Limited UpheldMortgagesDRN-3455771 The complaint Mr and Mrs S complain that Noble James Associates Limited recommended a mortgage that was unsuitable for them. What happened In 2019, Noble James recommended that Mr and Mrs S should remortgage to a five year fixed rate with their existing lender. The mortgage had... (5 pages)View decision -
Decision Reference DRN-3324211
29 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3324211 The complaint Mrs R on behalf of Mr and Mrs R complains that HSBC UK Bank Plc blocked their account and prevented them from completing the purchase of their home. She would like compensation for the distress and a letter of apology. What happened Mr and Mrs R had an account wit... (3 pages)View decision -
Decision Reference DRN-3455799
29 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3455799 The complaint A company, which I’ll refer to as “N”, complains that errors by HSBC UK Bank Plc left it unable to obtain a loan under the Bounce Back Loan Scheme. One of N’s directors, Mr P, brings the complaint on the company’s behalf. What happened N banks with HSBC. On N’s be... (3 pages)View decision -
Decision Reference DRN-3433860
29 Apr 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3433860 The complaint Mr H is unhappy that Capital One (Europe) plc closed his credit card accounts and didn’t refund him the credit. He would like his credit refunded. What happened Mr H had two credit card accounts with Capital One. On 1 November 2020 Capital one blocked access to on... (3 pages)View decision -
Decision Reference DRN-2838708
29 Apr 2022 Ageas Insurance Limited UpheldInsuranceDRN-2838708 The complaint Mr F complains about the way a claim for subsidence on his home insurance policy was handled by Ageas Insurance Limited (“Ageas”). What happened This complaint was brought by Mr F and Ms F on behalf of a relative, Mr F, who sadly died during the claims process. Fo... (3 pages)View decision -
Decision Reference DRN-3237720
29 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3237720 The complaint Mr T complains to Barclays Bank UK PLC that payments on his own account were impacted, when trying to manage his late mother’s banking affairs following her passing. What happened In September 2021 Mr T visited a Barclays branch to register the death of his late m... (3 pages)View decision
