We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3266264
24 Feb 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3266264 The complaint Mr B complained that Madison CF UK Limited trading as 118 118 Money lent to him irresponsibly and provided him with unaffordable loans. What happened Mr B was given loans by 118 118 Money as follows: Loan Loan start date Loan status Loan amount Total amount payabl... (3 pages)View decision -
Decision Reference DRN-3321276
24 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3321276 The complaint Mrs G complains that Creation Consumer Finance Limited (CCF) treated her unfairly when it added interest to a fixed sum loan and provided poor service after she complained, causing additional distress and inconvenience. What happened In October 2019 Mrs G purchase... (5 pages)View decision -
Decision Reference DRN-3204023
24 Feb 2022 Carcashpoint Limited UpheldConsumer CreditDRN-3204023 Complaint Ms B has complained that CarCashPoint Limited (“CCP”) provided her with an unaffordable logbook loan. She’s said that she’d had bad credit all her life and couldn’t afford the payments. Background CCP provided Ms B with a logbook loan for £1,860.00 in February 2019. T... (4 pages)View decision -
Decision Reference DRN-3233992
24 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3233992 The complaint N is a nursery school that fell victim to what’s commonly known as an invoice intercept scam. It complains that HSBC UK Bank Plc hasn’t refunded its loss to that scam. What happened The background to this complaint is well-known to both parties and so I won’t set ... (3 pages)View decision -
Decision Reference DRN-3319866
24 Feb 2022 Brightside Insurance Services Limited UpheldInsuranceDRN-3319866 The complaint Mr P complains Brightside Insurance Services Limited trading as One Insurance Solution (Brightside) mis-sold him three buildings insurance policies. What happened Mr P took out three buildings insurance policies through Brightside over three unoccupied properties ... (4 pages)View decision -
Decision Reference DRN-3334933
24 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3334933 The complaint Mr B complains about problems with a loan and credit card after he applied for a payment holiday with HSBC UK Bank Plc. What happened The background to this complaint and my initial conclusions were set out in a provisional decision. I said: At the end of March 20... (3 pages)View decision -
Decision Reference DRN-3146261
24 Feb 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3146261 The complaint Mr B has complained Metro Bank PLC won’t refund him for transactions from his account he didn’t authorise. What happened Mr B lives abroad. He holds an account with Metro Bank. All the correspondence for this account was sent to a UK address Mr B has. In August 20... (4 pages)View decision -
Decision Reference DRN-2980768
24 Feb 2022 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-2980768 The complaint Mr C complains that The Royal London Mutual Insurance Society Limited has acted unreasonably in cancelling his reviewable whole of life policy, then lapsing it without value. What happened The policy was originally taken out in February 1993 through a third party ... (4 pages)View decision -
Decision Reference DRN-3334817
24 Feb 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3334817 The complaint Mrs F complains that Barclay Bank Plc failed to properly raise a chargeback for her, and it has resulted in her suffering financial loss. What happened In June 2020 Mrs F bought 18 pairs of trainers from a retailer in two separate orders of nine pairs each on the ... (4 pages)View decision -
Decision Reference DRN-3234591
24 Feb 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3234591 The complaint Mr I is unhappy that Ocaso SA, Compania de Seguros y Reaseguros (Ocaso) stopped paying him for loss of rent after he claimed under the Household Building Insurance for Local Authorities for water damage to his rental property. The local authority is the policyhold... (3 pages)View decision
