We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121877 results
-
Decision Reference DRN-3374790
31 May 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-3374790 The complaint Ms S complains about advice given by Sun Life Assurance Company of Canada (UK) Limited (Sun Life, formerly Lincoln) to take out a Free Standing Additional Voluntary Contributions (FSAVC) plan in 1997. Ms S says she should have been informed that she would be bette... (9 pages)View decision -
Decision Reference DRN-3351030
31 May 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3351030 The complaint Mr T complains that Advantage Insurance Company Limited declined a claim made under his car insurance after his car was written off in an accident. What happened Mr T has car insurance underwritten by Advantage. He made a claim in September 2021 after his car was ... (5 pages)View decision -
Decision Reference DRN-3299167
31 May 2022 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-3299167 The complaint Mr C complains that Clydesdale Bank Plc trading as Virgin Money (VM) ceased their web service for credit card customers, replacing it with an app. Mr C says that this unfairly discriminated against him as he is visually impaired and was unable to read it and so he... (3 pages)View decision -
Decision Reference DRN-3512642
31 May 2022 Birchwood Investment Management Limited UpheldInvestmentsDRN-3512642 The complaint Miss W complains that Birchwood Investment Management Limited (BIML) haven’t correctly compensated her for a loss she suffered due to their delay in selling some of her holdings. What happened Miss W held a discretionary portfolio with BIML. In late 2019, she made... (3 pages)View decision -
Decision Reference DRN-3160466
31 May 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3160466 The complaint Mr F complains about the advice he received from Portal Financial Services LLP (‘Portal’) to transfer an occupational pension scheme (‘OPS’) he held with his former employer to a Self- Invested Personal Pension (‘SIPP’). The funds within the SIPP were then used to... (14 pages)View decision -
Decision Reference DRN-3498478
31 May 2022 Black Horse Limited UpheldInsuranceDRN-3498478 The complaint Mr R has complained that Black Horse Limited’s offer of redress for mis-sold PPI was insufficient as it did not take account of the distress and inconvenience that had been caused. What happened In response to a complaint about PPI mis-selling on a loan in 1997, B... (2 pages)View decision -
Decision Reference DRN-3506671
31 May 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3506671 The complaint Mr K’s complaint is about events beginning in 2018 and about Prescient Financial Intelligence Limited (‘Prescient’), his Independent Financial Adviser at the time. Quilter Financial Services Ltd (‘Quilter’) is the respondent to the complaint. It says Prescient was... (8 pages)View decision -
Decision Reference DRN-3307255
31 May 2022 esure Insurance Limited UpheldInsuranceDRN-3307255 The complaint Mr P complains that esure Insurance Limited undervalued his car following a claim on his car insurance policy. What happened Mr P was hit by a third party so claimed on his policy with esure. esure reviewed the claim and accepted it but said Mr P’s car would be wh... (2 pages)View decision -
Decision Reference DRN-3416592
31 May 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3416592 The complaint Mrs B complains about the way AA Underwriting Insurance Company Limited handled her claim following an accident. Where I refer to AA, this includes its agents and claims handlers. What happened The details of this complaint are well known to both parties, so I won... (2 pages)View decision -
Decision Reference DRN-3513011
31 May 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3513011 The complaint Miss B complains that Capital One (Europe) plc (CapOne) gave her confusing information about her monthly payments, leading to a Notice of Default. What happened Miss B had a credit card from CapOne. In March 2020, the balance was £997.51 and Miss B was on a paymen... (4 pages)View decision
