We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-2942247
24 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-2942247 Complaint Mr S has complained that Creation Consumer Finance Ltd (“Creation”) rejected his claim against it under Section 75 of the Consumer Credit Act 1974. Background Mr S bought solar panels for his home in 2013. The purchase was funded by a loan from Creation, and that busi... (3 pages)View decision -
Decision Reference DRN-3333356
24 Feb 2022 CIGNA Life Insurance Company of Europe SA-NV UpheldInsuranceDRN-3333356 The complaint Mr R complains about the decision by CIGNA Life Insurance Company of Europe SA-NV not to cover a CBCT scan under a dental insurance claim. What happened Mr R holds dental insurance cover through his employer’s group scheme. His son is also covered. In February 2... (2 pages)View decision -
Decision Reference DRN-3333569
24 Feb 2022 Moore and Smalley LLP UpheldPensions and AnnuitiesDRN-3333569 The complaint Mr O complains that, in transferring the value of the benefits in his defined benefit pension scheme to a Self-Invested Personal Pension (SIPP), Moore and Smalley LLP (MAS) gave him unsuitable advice with regard to the investment funds then chosen.. He also compl... (9 pages)View decision -
Decision Reference DRN-3332311
24 Feb 2022 Berkshire Hathaway International Insurance Ltd UpheldInsuranceDRN-3332311 The complaint Mr A has complained that Berkshire Hathaway International Insurance Ltd (BHIIL) incorrectly recorded a driving incident on a shared insurance database. He said that is unfairly causing his motor insurance premiums to rise. BHIIL’s motor policy is branded in the n... (2 pages)View decision -
Decision Reference DRN-3128290
24 Feb 2022 Skipton Building Society UpheldMortgagesDRN-3128290 The complaint Mr A complains that Skipton Building Society (“Skipton”) made an entry about him on the CIFAS fraud prevention database in connection with a mortgage application. What happened Mr A applied for a mortgage with Skipton in January 2019. Skipton refused the applicati... (3 pages)View decision -
Decision Reference DRN-3325757
24 Feb 2022 Succession Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3325757 The complaint Mr D complains about the advice he was given by Succession Wealth Management Ltd (SWM) regarding his personal pension plan. What happened In 2017 Mr D approached SWM for advice about whether he should access the funds held within his personal pension. A fact find ... (10 pages)View decision -
Decision Reference DRN-3207036
24 Feb 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3207036 The complaint Ms H complains that AvantCredit of UK, LLC (Avant), lent to her irresponsibly. What happened Ms H was approved for a loan for £2,500 in November 2015, and she was due to make 48 monthly payments at over £139 each. Ms H did repay it in in January 2017. Ms H says th... (3 pages)View decision -
Decision Reference DRN-3135846
24 Feb 2022 Aviva Insurance Limited UpheldInsuranceDRN-3135846 The complaint Ms T complains that her home insurer, Aviva Insurance Limited, hasn’t dealt with her claim properly under her home insurance policy. What happened Ms T complained about damp in her property, and from April 2020 Aviva dealt with this as a leak/escape of water claim... (3 pages)View decision -
Decision Reference DRN-3298960
24 Feb 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3298960 The complaint Mr G complains that, following a claim on his motor insurance policy, Admiral Insurance Company Limited haven’t offered a fair value for his car after it was stolen. What happened On 23 September 2021 Mr G’s car was unfortunately stolen. He made the claim the foll... (2 pages)View decision -
Decision Reference DRN-3299648
24 Feb 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3299648 The complaint Mr W complains AA Underwriting Insurance Company Limited have undervalued his car when paying out on a total loss claim under his motor insurance policy. Mr W’s also unhappy with the delay in receiving the interim payment. What happened At the end of August 2021 M... (3 pages)View decision
