We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3490553
23 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3490553 The complaint Miss W complains that Everyday Lending Limited trading as Everyday Loans provided her with high cost loans that she was unable to afford to repay. What happened Miss W was provided with the following loans by Everyday: Start date Loan amount Term - months Monthly ... (4 pages)View decision -
Decision Reference DRN-3490972
23 May 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3490972 The complaint Mr D complains that Creation Financial Services Limited increased his interest rate despite him closing his account. What happened Mr D received a letter regarding his Creation credit card, which was dated 29 January 2021. The letter stated that following a review... (5 pages)View decision -
Decision Reference DRN-3473103
23 May 2022 Oakbrook Finance Limited UpheldConsumer CreditDRN-3473103 The complaint Mr C has complained through a representative that OAKBROOK FINANCE LIMITED trading as Likely Loans (Likely Loans) mis-sold him loans he couldn’t afford to repay. What happened Likely Loans provided Mr C with three loans between May 2017 and December 2018. A summar... (6 pages)View decision -
Decision Reference DRN-3275078
21 May 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3275078 The complaint Mrs S complains that Motonovo Finance Limited (MotoNovo), failed to take the direct debit payments following a payment arrangement that was set-up on her hire purchase agreement. Mrs S isn’t happy with the impact it had on her credit file. What happened In March 2... (4 pages)View decision -
Decision Reference DRN-3269345
21 May 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3269345 The complaint Mrs T complains that Sainsbury's Bank Plc set up a direct debit without her authority. What happened Mrs T says Sainsbury’s set up a direct debit on her credit card account without her authority. She says she asked it to remove the authority but there was a d... (2 pages)View decision -
Decision Reference DRN-3025999
20 May 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3025999 The complaint Mrs S complains that Marks & Spencer Financial Services plc refuses to refund payments she made to a binary options investment scammer. What happened Mrs S was contacted by a Senior Account Manager (‘Shaun’) from a company I’ll call ‘E’, who persuaded her to i... (10 pages)View decision -
Decision Reference DRN-3462781
20 May 2022 Skipton Building Society UpheldMortgagesDRN-3462781 The complaint Mr G complains that Skipton Building Society (“Skipton”) has put a marker on the National Hunter fraud prevention database in connection with a mortgage application recording misuse of mortgaged property. What happened Mr G and his wife applied for a mortgage with... (4 pages)View decision -
Decision Reference DRN-3227092
20 May 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3227092 The complaint Mr M complained about advice he received in 1994 to take out a free-standing additional voluntary contribution (FSAVC) plan. He says that he was given incorrect advice by Aviva Life & Pensions UK Limited. Mr M says had he been given the right information about... (4 pages)View decision -
Decision Reference DRN-3489073
20 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3489073 The complaint Mrs H complains that NewDay Ltd acted irresponsibly by providing several unsolicited credit limit increases on her credit card accounts. What happened Mrs H applied for an Evans credit card with NewDay in March 2015. This was approved with a £500 credit limit. Ove... (4 pages)View decision -
Decision Reference DRN-3465206
20 May 2022 AWP P&C SA UpheldInsuranceDRN-3465206 The complaint Mr N has complained that AWP P&C SA (AWP) have unfairly declined the claim for repairs to his car under his mechanical breakdown insurance policy. What happened Mr N took out a mechanical breakdown insurance policy with AWP in August 2021. In November 2021, he... (4 pages)View decision
