We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3261109
23 Feb 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3261109 The complaint Mr and Mrs C complain Barclays Bank UK PLC prevented Mr C accessing the Barclays’ accounts of Mr P. They also say Barclays unfairly let a third party access the accounts. They want compensation for the distress and inconvenience caused to them and Mr P. What happe... (4 pages)View decision -
Decision Reference DRN-3156080
23 Feb 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3156080 The complaint Mr and Mrs F are unhappy Fairmead Insurance Limited declined a claim on their pet insurance policy following an accidental pregnancy. What happened Mr and Mrs F said their pet fell pregnant after slipping its leash. Their vet dealt with the birth. But when Mr and ... (3 pages)View decision -
Decision Reference DRN-3262606
23 Feb 2022 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-3262606 The complaint Mrs M complained that Ocaso SA, Compania de Seguros y Reaseguros (“Ocaso”) unfairly declined her claim under her home insurance policy. What happened Mrs M made a claim to Ocaso on 11 February 2020 for water damage she identified when she was looking to change the... (3 pages)View decision -
Decision Reference DRN-3322819
23 Feb 2022 Zurich Insurance PLC UpheldInsuranceDRN-3322819 The complaint Mr N has complained about the way Zurich Insurance PLC handled a claim he made under a buildings insurance policy. What happened In May 2020 Mr N contacted his insurer, Zurich to make a claim for damage to a bedroom in a property he rents out. Mr N said the damage... (5 pages)View decision -
Decision Reference DRN-3330793
23 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3330793 The complaint Mr S complains about a payment sent by HSBC UK Bank Plc (“HSBC”) to a third-party bank overseas. What happened Mr S used HSBC to send a £20,000 sterling payment to a third-party bank overseas. As HSBC didn’t have a relationship with the receiving bank, HSBC had to... (2 pages)View decision -
Decision Reference DRN-3268279
23 Feb 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3268279 The complaint Mr N has complained that Bank of Scotland plc trading as Halifax (“Halifax”) acted irresponsibly by increasing his overdraft limit without conducting a proper affordability assessment. What happened Mr N has complained about unaffordable lending relating to overdr... (3 pages)View decision -
Decision Reference DRN-3309744
23 Feb 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3309744 The complaint Ms A says the advice given by Better Retirement Group Ltd (BRG) to transfer her occupational pension scheme (OPS) benefits, into a Self-invested Personal Pension (SIPP) with Momentum Pension Ltd (MP) and invest in the SVS Securities (SVS) aggressive portfolio over... (10 pages)View decision -
Decision Reference DRN-3161092
23 Feb 2022 Braemar Wealth Management (NW) Limited UpheldPensions and AnnuitiesDRN-3161092 The complaint The complaint relates Braemar Wealth Management (NW) Limited’s involvement in a transfer of part of Mr G’s personal pension fund to a SIPP (self invested personal pension) to invest £18,000 in Ethical Forestry Limited. What happened Mr G consulted Braemar Wealth M... (9 pages)View decision -
Decision Reference DRN-3141536
23 Feb 2022 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-3141536 The complaint Mrs H complains London & Colonial Services Limited caused her a financial loss by delaying the transfer of her self-invested personal pension (SIPP) to another provider. She says it didn’t respond promptly to enquiries or warn her of an early withdrawal charge... (4 pages)View decision -
Decision Reference DRN-3330350
23 Feb 2022 Bradbury Hamilton Limited UpheldPensions and AnnuitiesDRN-3330350 The complaint Mr W complains that Bradbury Hamilton Limited (BHL) didn’t provide him with a service despite charging him trail commission through his Self-Invested Personal Pension (SIPP). He’d like to be compensated for the commission and fees he’s been charged since February ... (9 pages)View decision
