We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3406528
31 Mar 2022 FB Wealth Management Ltd UpheldPensions and AnnuitiesDRN-3406528 The complaint Mr P’s representative has complained, on his behalf, that FB Wealth Management Ltd, trading as Forrester Boyd Wealth Management (FBWM), gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pensi... (40 pages)View decision -
Decision Reference DRN-3407695
31 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3407695 The complaint Mr D, through his representative, complains that Everyday Lending Limited trading as Everyday Loans provided him with loans that he was unable to afford to repay. What happened Mr D took out the following loans from Everyday Loans: Date taken out Amount Term - mon... (4 pages)View decision -
Decision Reference DRN-3407790
31 Mar 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3407790 The complaint Mr and Mrs K are unhappy with the service and the repairs Admiral Insurance (Gibraltar) Limited (Admiral) completed when they successfully claimed under their buildings insurance for water damage. The policy is in joint names and a family member, Mr M, represented... (5 pages)View decision -
Decision Reference DRN-3361688
31 Mar 2022 ATLANTA 1 INSURANCE SERVICES LIMITED UpheldInsuranceDRN-3361688 The complaint Mr M complains that Atlanta 1 Insurance Services Limited (trading as Autonet Insurance Group) (Autonet) caused him distress and inconvenience by renewing his commercial motor insurance policy on the wrong vehicle in error. What happened Mr M had taken out insuranc... (3 pages)View decision -
Decision Reference DRN-3364744
31 Mar 2022 Halifax Share Dealing Limited UpheldInvestmentsDRN-3364744 The complaint Mr H is unhappy Halifax Share Dealing Limited (“HSDL”) failed to safeguard him from a gambling addiction after it lifted the restrictions from his ISA account. What happened Mr H had a share dealing ISA with HSDL. He contacted HSDL in June 2020 and told it he had ... (6 pages)View decision -
Decision Reference DRN-3245106
31 Mar 2022 Short Term Finance Limited UpheldConsumer CreditDRN-3245106 The complaint Ms B, through her representative, complains that Short Term Finance Limited (STFL), lent to her irresponsibly. What happened Ms B was approved for seven loans and using the information provided by STFL here is a brief loan table. My understanding is that all the l... (6 pages)View decision -
Decision Reference DRN-3409051
31 Mar 2022 Sippchoice Limited UpheldPensions and AnnuitiesDRN-3409051 Complaint Mr M’s complaint concerns an investment he made in a Self-Invested Personal Pension (SIPP) operated by Sippchoice Limited. Mr M has made detailed submissions and he has taken a keen interest in developments around complaints and legal proceedings concerning the actio... (8 pages)View decision -
Decision Reference DRN-3325643
31 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3325643 The complaint Miss S complains about delays in Aviva Insurance Limited’s handling of a car insurance claim. What happened Miss S had car insurance underwritten by Aviva. Unfortunately, her car was stolen on 9 July 2021 and she made a claim under her policy. When Miss S chased A... (4 pages)View decision -
Decision Reference DRN-3408869
31 Mar 2022 First Underwriting Limited UpheldInsuranceDRN-3408869 The complaint Mr H has complained that First Underwriting Limited (First Underwriting) unfairly declined a claim under his home insurance policy. What happened Mr H contacted First Underwriting to make a claim for a fire at his home. First Underwriting initially accepted the cl... (3 pages)View decision -
Decision Reference DRN-3365756
31 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3365756 The complaint Miss E and Mr T complain about the decision of Shawbrook Bank Limited in relation to a claim they made under sections 56 and 75 of the Consumer Credit Act 1974. The claim was in relation to a number of measures provided as part of a Green Deal Plan. What happened ... (4 pages)View decision
