We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3330642
23 Feb 2022 Amtrust Europe Limited UpheldInsuranceDRN-3330642 The complaint Miss R is unhappy with the way Amtrust Europe Limited handled her claim on her legal expenses insurance (LEI) policy. My references to Amtrust include its agent. What happened Miss R approached Amtrust on 15 December 2020. She wanted to pursue a claim for racial d... (5 pages)View decision -
Decision Reference DRN-3272743
23 Feb 2022 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-3272743 The complaint Miss B complains that Lighthouse Advisory Services Limited gave her unsuitable advice to transfer the deferred benefits of an occupational pension scheme (OPS) to a personal pension in 2009. She says she will be worse off in retirement as a result. What happened I... (7 pages)View decision -
Decision Reference DRN-3282878
23 Feb 2022 U K Insurance Limited UpheldInsuranceDRN-3282878 The complaint Mr H complains that U K Insurance Limited mishandled his claim on a motor insurance policy. Where I refer to UKI, I include claims-handlers and others insofar as I hold UKI responsible for their acts or omissions. What happened The subject matter of the claim and ... (4 pages)View decision -
Decision Reference DRN-3330300
23 Feb 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3330300 The complaint Miss K complained that 1Plus1 Loans Limited unfairly accepted her as the guarantor on a loan taken out by the borrower. Miss K said 1Plus1 Loans didn’t properly carry out affordability checks or assess the signs that she was already over indebted. What happened Mi... (4 pages)View decision -
Decision Reference DRN-3330497
23 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3330497 The complaint Mr M complains about the actions of HSBC UK Bank Plc when he was the victim of a scam in which he sent money to one of their customers. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overview of some... (3 pages)View decision -
Decision Reference DRN-3330148
23 Feb 2022 deVere and Partners (UK) Limited UpheldPensions and AnnuitiesDRN-3330148 The complaint Mr V says deVere and Partners (UK) Limited (DPUK) mis-informed him about the value of his Qualifying Recognised Overseas Pension Scheme (QROPS), when it recommended that he transfer his funds into a Self-invested Personal Pension (SIPP). What happened Mr V says he... (5 pages)View decision -
Decision Reference DRN-3325385
23 Feb 2022 West Bay Insurance Plc UpheldInsuranceDRN-3325385 The complaint Mr E complains Zenith Insurance plc has treated him unfairly by avoiding his motorbike insurance policy (that is, treating it as if it never existed) and turning down his claim. What happened Mr E’s motorbike was stolen in March 2020, so he claimed on his motorbik... (4 pages)View decision -
Decision Reference DRN-3329497
23 Feb 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3329497 The complaint Mr F has complained on behalf of R that his customers received a warning message that account details did not match when they tried to make online payments to R’s bank account with The Co-operative Bank Plc. He’s also complained that when he tried to call Co-op he... (3 pages)View decision -
Decision Reference DRN-3329653
23 Feb 2022 Ageas Insurance Limited UpheldInsuranceDRN-3329653 The complaint Mr K complains that Ageas Insurance Limited (“Ageas”) unfairly declined his legal liability claim. Ageas use intermediaries to administer their policy and manage claims on their behalf, so any reference to the insurer within this decision should be read as includi... (3 pages)View decision -
Decision Reference DRN-3242031
22 Feb 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3242031 The complaint Ms P complains about the way Creation Consumer Finance Ltd handled her claim under Section 75 of the Consumer Credit Act 1974. What happened Ms P purchased an item of furniture from a retailer and entered into a finance agreement with Creation. The furniture was b... (2 pages)View decision
