We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3489733
20 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3489733 The complaint Mr N complains that the settlement offered by Barclays Bank UK PLC trading as Barclaycard in respect of a claim made under section 75 of the Consumer Credit Act 1974 was unfair. What happened In September 2020 Mr N purchased a used car. The car appeared to have be... (5 pages)View decision -
Decision Reference DRN-3451640
20 May 2022 Rossmore Financial Services UpheldPensions and AnnuitiesDRN-3451640 The complaint Mr W complains about the suitability of the advice he received from Rossmore Financial Services (Rossmore) to transfer the benefits of his Occupational Pension Scheme (OPS) and a personal pension plan (PPP) into a new personal pension in 2010. He doesn’t believe h... (11 pages)View decision -
Decision Reference DRN-3367075
19 May 2022 The Royal Bank of Scotland Plc UpheldConsumer CreditDRN-3367075 The complaint Miss M complains about how The Royal Bank of Scotland Plc (RBS) dealt with her request for help with her loan repayments. What happened Miss M says she asked RBS to reduce her loan repayments as her income reduced due to maternity leave. She says she was given con... (2 pages)View decision -
Decision Reference DRN-3485495
19 May 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3485495 The complaint Mr L complains Mitsubishi HC Capital UK Plc gave him incorrect information and poor service in relation to a payment holiday on his motor finance agreement. Mitsubishi HC Capital UK Plc was called Hitachi Capital (UK) Plc at all the times relevant to Mr L’s compla... (4 pages)View decision -
Decision Reference DRN-3448649
19 May 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3448649 The complaint Mr F is unhappy that Lloyds Bank PLC won’t reimburse the money he’s lost to a scam. What’s happened? Mr F has been the victim of a scam. On 27 March 2021, he received a telephone call from someone who said they worked for Lloyds. Here’s a summary of what happened ... (5 pages)View decision -
Decision Reference DRN-3369738
19 May 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3369738 The complaint Mr D complains that he was given incorrect advice from TSB Bank plc on two occasions. What happened Mr D says he asked TSB if he was eligible for a cashback reward on his account. He says he was told on two separate occasions that he was eligible and so he made th... (2 pages)View decision -
Decision Reference DRN-3415429
19 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3415429 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened A used car was supplied to Miss S under a conditional sale agreement with Moneybarn that she electron... (3 pages)View decision -
Decision Reference DRN-3489538
19 May 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3489538 The complaint Miss W complains that Barclays Bank UK PL (Barclaycard) wouldn’t give her a payment holiday and hassled her. What happened Miss W had a Barclaycard. The limit was £8,500 between March 2020 and September 2020. The balance shown on the statement in September 2020 wa... (4 pages)View decision -
Decision Reference DRN-3422561
19 May 2022 Wealthmasters Financial Management Ltd UpheldPensions and AnnuitiesDRN-3422561 The complaint Mr D complains about the suitability of the advice provided by Wealthmasters Financial Management Ltd (“Wealthmasters”) in January 2018 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a self-invested personal pensi... (34 pages)View decision -
Decision Reference DRN-3365941
19 May 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3365941 The complaint Mrs E has complained through her representative – Mr E – that she didn’t get a replacement car when she claimed under her car insurance policy, which was arranged for her by Hastings Insurance Services Limited, following the theft of her car. What happened Mrs E’s... (4 pages)View decision
