We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
-
Decision Reference DRN-3081783
31 Mar 2022 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-3081783 The complaint Miss B complains Mitsubishi HC Capital UK Plc (trading as “Hitachi Finance”) lent to her irresponsibly. What happened Miss B applied to Hitachi Capital for three loans – a loan for £2,500 in March 2014, a loan for £1,000 in December 2014 and a loan for £2,500 in M... (2 pages)View decision -
Decision Reference DRN-3408784
31 Mar 2022 Quilter Financial Planning Solutions Limited UpheldInvestmentsDRN-3408784 The complaint Mr W’s complained that advice he received to invest into an unregulated Scion Film Opportunities LLP (‘Scion’) holding was unsuitable. Mr W says this advice was provided by a representative of Quilter Financial Planning Solutions Limited (‘Quilter’). What happened... (14 pages)View decision -
Decision Reference DRN-3333134
31 Mar 2022 ReAssure Limited UpheldPensions and AnnuitiesDRN-3333134 The complaint Mrs L complains that she was unsuitably advised to transfer the benefits in an occupational pension scheme (OPS) to a personal pension causing a loss in the value of her pension benefits. What happened Mrs L had deferred benefits in an OPS that she’d been a member... (6 pages)View decision -
Decision Reference DRN-3064061
31 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3064061 The complaint Mrs A complains that Admiral Insurance Company Limited (“Admiral”) refused to reimburse her after its approved repairer fitted faulty brakes to her car following a theft, which she had to have replaced. What happened In November 2020 Mrs A’s car was stolen. It was... (3 pages)View decision -
Decision Reference DRN-3378167
31 Mar 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3378167 The complaint Mr M complains about a fraud prevention marker recorded by BMW Financial Services(GB) Limited trading as BMW Financial Services. What happened In April 2017, Mr M went to a dealership to look at replacing his car. He says he spoke to a salesperson at the dealershi... (3 pages)View decision -
Decision Reference DRN-2439034
31 Mar 2022 Neovision Wealth Management Limited UpheldInvestmentsDRN-2439034 The complaint Mrs K is complaining about Neovision Wealth Management Limited (‘Neovision’), she says that one of its appointed representatives (‘ARs’), Providence Wealth Limited (‘Providence Wealth’) is responsible for advice she received to make a high-risk, unregulated invest... (22 pages)View decision -
Decision Reference DRN-3364820
31 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3364820 The complaint Mr S complains that Barclays Bank UK PLC failed to refund a number of transactions that he didn’t authorise. What happened Mr S has said that he was visiting family on an extended trip abroad when he noticed messages from Barclays about the funds available in his ... (7 pages)View decision -
Decision Reference DRN-3180730
31 Mar 2022 Lloyds Bank PLC UpheldInsuranceDRN-3180730 The complaint Mr B complains that Lloyds Bank PLC has not fully compensated him following it upholding his loan payment protection insurance (PPI) mis-selling complaint. What happened The background and circumstances leading up to this complaint are known to both parties – so I... (3 pages)View decision -
Decision Reference DRN-3353897
31 Mar 2022 Martin Aitken Financial Services Limited UpheldPensions and AnnuitiesDRN-3353897 The complaint Mr T complains that Martin Aitken Financial Services Limited (‘MAFS’) recommended he transfer the benefits he held in three personal pensions and a group personal pension to a self-invested personal pension (‘SIPP’). The funds were subsequently invested in high-ri... (10 pages)View decision -
Decision Reference DRN-3398174
31 Mar 2022 3J Finance Limited UpheldConsumer CreditDRN-3398174 The complaint Mr B is complaining that he wasn’t made aware that he was taking out a fixed sum loan agreement (“loan”) with 3J Finance Limited (“3J”) to fund an online education course for his children with a supplier that I will call “E”. He’s also unhappy he wasn’t allowed to... (6 pages)View decision
