We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3699308
12 Oct 2022 Quickly Finance Limited UpheldClaims ManagementDRN-3699308 The complaint Mrs P complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) failed to pursue a mis-sold payment protection insurance (PPI) claim. What happened In July 2019, Mrs P instructed FTR to pursue a mis-sold PPI claim with one of her lenders I’ll call... (3 pages)View decision -
Decision Reference DRN-3680902
12 Oct 2022 Society of Lloyd's UpheldInsuranceDRN-3680902 The complaint Mr M complains that Society of Lloyd’s (“SoL”) has unfairly settled a claim under his all risks marine insurance policy. Any reference to Mr M or SoL includes any respective agents or representatives. What happened The background of this complaint is well known to... (8 pages)View decision -
Decision Reference DRN-3634263
12 Oct 2022 Legal and General Assurance Society Limited UpheldInsuranceDRN-3634263 The complaint Mr L is unhappy with Legal and General Assurance Society Limited’s handling of his claim. What happened Mr L had income protection cover with L&G. He had two policies, one with a 26-week deferred period and the other with a 52-week deferred period. Mr L was di... (2 pages)View decision -
Decision Reference DRN-3747765
12 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3747765 The complaint Ms U complains Bank of Scotland plc trading as Halifax (Halifax) added her details to a fraud database and closed her accounts. What happened Ms U paid in a cheque from her father, drawn on another bank, B. B told Halifax the cheque was fraudulent, and Halifax blo... (3 pages)View decision -
Decision Reference DRN-3245141
12 Oct 2022 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-3245141 The complaint Mr M complains about advice received from St James’s Place Wealth Management Plc (“SJP”) to invest in a series of Enterprise Investment Schemes (“EIS”). What happened Mr M took out three consecutive EISs in 2014, 2015 and 2016 for £40,000, £40,000 and £45,000 resp... (6 pages)View decision -
Decision Reference DRN-3748838
12 Oct 2022 Sterling Wealth Ltd UpheldPensions and AnnuitiesDRN-3748838 The complaint Mr A complains that he was given poor advice by Sterling Wealth Ltd to transfer pension funds into a portfolio which was unsuitable and as a result has suffered a loss. What happened In 2013 Mr A’s then independent financial adviser (“IFA”) assessed his attitude t... (5 pages)View decision -
Decision Reference DRN-3724443
12 Oct 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3724443 The complaint Mr J has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete enough affordability checks before approving his Safety Net facility. Had it done so; it would’ve realised that Mr J couldn’t afford the repayments. What happened... (5 pages)View decision -
Decision Reference DRN-3701370
11 Oct 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3701370 The complaint Mr S is unhappy with the service he received when he called Barclays Bank UK PLC to raise a chargeback dispute. What happened Mr S took his mobile phone for repair. He was unhappy with the repair and asked the merchant for a refund, but this was refused. Mr S cont... (2 pages)View decision -
Decision Reference DRN-3700877
11 Oct 2022 LEASYS UK LTD UpheldConsumer CreditDRN-3700877 The complaint Miss I complains that a car supplied under a agreement with Leasys UK Ltd wasn’t of satisfactory quality. What happened In August 2019 Miss I was supplied with a car and entered into a personal contract hire agreement with Leasys. Miss I was unhappy with the quali... (3 pages)View decision -
Decision Reference DRN-3653595
11 Oct 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3653595 The complaint Mr T complained that Skyfire Insurance Company Limited unfairly settled another driver’s claim against his motor insurance policy What happened Mr T was involved in an accident and said that the other driver was to blame. But the other driver said it was Mr T’s fa... (2 pages)View decision
