We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3318121
22 Feb 2022 Aviva Insurance Limited UpheldInsuranceDRN-3318121 The complaint Mr S has complained about his motor insurer Aviva Insurance Limited as when he got his car repaired following its paintwork being damaged, he was charged an extra £250 excess. What happened Mr S made a claim to Aviva when his car’s paintwork was damaged. Aviva sai... (2 pages)View decision -
Decision Reference DRN-2832228
22 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-2832228 The complaint Ms S says Everyday Lending Limited (ELL) lent to her irresponsibly. What happened Ms S took out a 36-month instalment loan from ELL on 8 October 2015 for £2,700. The monthly repayment was £160.93 and the total repayable was £5,793.48. Ms S says ELL didn’t complete... (3 pages)View decision -
Decision Reference DRN-3320147
22 Feb 2022 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-3320147 The complaint Mr B complains about Red Sands Insurance Company (Europe) Limited (Red Sands) rejecting a claim under his pet insurance policy, on the grounds that the policy didn’t provide cover for issues caused by a pet’s behavioural problems. What happened Mr B had a cat cove... (4 pages)View decision -
Decision Reference DRN-3327138
22 Feb 2022 UIA (Insurance) Limited UpheldInsuranceDRN-3327138 The complaint Mr C is unhappy that UIA (Insurance) Limited declined a claim he made under his home insurance policy for subsidence. Reference to Mr C or UIA includes the respective representatives or agents of either party. What happened The background to this complaint isn’t i... (3 pages)View decision -
Decision Reference DRN-3317500
22 Feb 2022 Holistic Pension Transfer Specialists Limited UpheldPensions and AnnuitiesDRN-3317500 The complaint Mr T complained about advice he received from Holistic Pension Transfer Specialists Limited to transfer his defined benefit occupational pension (which I’ll refer to as the “work pension”) to a self-invested person pension (“SIPP”). What happened Mr T was a member... (8 pages)View decision -
Decision Reference DRN-3299920
22 Feb 2022 Pinnacle Insurance Plc UpheldInsuranceDRN-3299920 The complaint Mrs B complains about Pinnacle Insurance Plc (Pinnacle) rejecting claims for dental treatment of her rabbit under her pet insurance policy. What happened Mrs B had a pet insurance policy providing cover for one of her rabbits. The rabbit required treatment, initia... (4 pages)View decision -
Decision Reference DRN-3328874
22 Feb 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3328874 The complaint Ms A is unhappy a broker didn’t provide her with adequate information about entering into a conditional sale agreement with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF). Ms A says she feels she was misled. Ms A is represented in ... (8 pages)View decision -
Decision Reference DRN-3093846
22 Feb 2022 The Mortgage Works (UK) Plc UpheldMortgagesDRN-3093846 The complaint Mrs S complains that The Mortgage Works (UK) Plc (“TMW”) incorrectly took instruction from a third party to not proceed with a request for a term extension on her mortgage. What happened Mrs S took out a buy-to-let mortgage with TMW in 2010. The mortgage was held ... (4 pages)View decision -
Decision Reference DRN-3064470
22 Feb 2022 Mortgage Express UpheldBanking and PaymentsDRN-3064470 The complaint Mr Y on behalf of S, complains that he made a payment to Mortgage Express (ME) in respect of his mortgage, but that it has not been credited to his mortgage account. The payment was made from S’ bank account. What happened Mr Y owns a business called S. He made a ... (3 pages)View decision -
Decision Reference DRN-3327182
22 Feb 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3327182 The complaint Mrs R’s representatives complain that advice given by Portal Financial Services LLP (“Portal”) to transfer the benefits from her occupational pension scheme to a self-invested personal pension (SIPP) wasn’t in her best interests. Mrs R is represented in this compl... (7 pages)View decision
