We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3406735
31 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3406735 The complaint Mr A complains Bank of Scotland plc trading as Halifax (Halifax) unfairly registered a late payment on his credit file and charged interest on his credit card account after it agreed not to. What happened Mr A says he had an agreement with Halifax, that provided h... (4 pages)View decision -
Decision Reference DRN-3255168
31 Mar 2022 AXIS Specialty Europe SE UpheldInsuranceDRN-3255168 The complaint Mr T and X complain about the level of service and claim decisions reached by AXIS Speciality Europe SE (Axis) following claims against their real estate property owner insurance policy. Reference to Axis includes their agents. What happened Mr T is the freeholder... (4 pages)View decision -
Decision Reference DRN-3042870
31 Mar 2022 Kession Capital Limited UpheldInvestmentsDRN-3042870 Complaint Mr M complains about Swan Securities and Investments Limited (“Swan”) which, at the time of the events subject to complaint, was an appointed representative of Kession Capital Limited (“Kession”). Mr M says he was advised by Swan to invest into high-risk unregulated i... (9 pages)View decision -
Decision Reference DRN-3367412
31 Mar 2022 Landmark Mortgages Limited UpheldMortgagesDRN-3367412 The complaint Mr and Mrs F complain that Landmark Mortgages Limited recorded adverse information on their credit file. What happened Mr and Mrs F had a mortgage with Landmark. In May 2021, as they were close to redeeming the mortgage, they contacted Landmark to as if any furthe... (2 pages)View decision -
Decision Reference DRN-3363774
31 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3363774 The complaint Ms H has complained about Aviva Insurance Limited. She isn’t happy about the way it dealt with a claim under her motor insurance policy. What happened Ms H made a claim under her motor insurance policy after her car was stolen in March 2021. Aviva looked into the ... (2 pages)View decision -
Decision Reference DRN-3356016
30 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3356016 The complaint Mr M complains in his capacity as director of “A”, a limited company, about AXA Insurance UK Plc’s decision to decline a claim for loss of rent following an escape of water. What happened Mr M made a claim on behalf of A, when his tenant reported a leak at the pro... (3 pages)View decision -
Decision Reference DRN-3395404
30 Mar 2022 Retail Money Market Ltd UpheldConsumer CreditDRN-3395404 The complaint Mr S complains Retail Money Market Ltd, trading as Ratesetter, are holding him liable for a loan he says he didn’t apply for. What happened In July 2018, a loan was taken out in Mr S’s name for £25,000. Mr S says he didn’t take this loan out. Mr S ran a business a... (4 pages)View decision -
Decision Reference DRN-3339316
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3339316 The complaint Mr K complains that Bank of Scotland plc (“BOS”) has refused to refund several payments he made to a fraudulent investments trading company (Tradetime). These payments were made using Mr K’s BOS credit and debit cards. Mr K has a representative in this matter. F... (5 pages)View decision -
Decision Reference DRN-3408158
30 Mar 2022 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-3408158 The complaint Mr P complained that Scottish Equitable Plc (trading as Aegon) had not issued updated terms and conditions relating to his pension investment despite alterations to legislation affecting the product. Mr P stated that the terms no longer made sense and sought clari... (3 pages)View decision -
Decision Reference DRN-3249490
30 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3249490 The complaint Mr S complains about end of contract charges when his agreement with Mercedes-Benz Financial Services UK Limited ended. He’s also unhappy that the car wasn’t collected on the arranged date and seeks compensation for the losses he incurred as a result. What happene... (3 pages)View decision
