We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
-
Decision Reference DRN-3286352
19 May 2022 Citibank UK Limited UpheldBanking and PaymentsDRN-3286352 The complaint Ms S complains about how Citibank UK Limited dealt with her request to withdraw money from her account. What happened Ms S says she opened her Citibank account some years ago but left the United Kingdom (UK) keeping the account open. She says she returned to the U... (2 pages)View decision -
Decision Reference DRN-3487515
19 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3487515 The complaint Mr R complained that Loans 2 Go Limited acted irresponsibly when it gave him unaffordable loans. What happened Mr R took out three loans with Loans 2 Go as follows: Loan Date taken Loan amount Scheduled term Weekly repayment Total repayable Date repaid 1 6/11/2019... (5 pages)View decision -
Decision Reference DRN-3098866
19 May 2022 Better Retirement Group Ltd UpheldPensions and AnnuitiesDRN-3098866 The complaint Mrs S complains about the advice given by Better Retirement Group Ltd trading as FIDUCIA PROSPERITY (BRG) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a to a self-invested personal pension plan, and to invest through SVS ... (9 pages)View decision -
Decision Reference DRN-3474669
19 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3474669 The complaint Mrs N complained that Everyday Lending Limited trading as Everyday Loans irresponsibly provided her with an unaffordable loan. What happened The main loan details are as follows: Date taken Amount Term months Monthly payment Total amount repayable Loan status Febr... (4 pages)View decision -
Decision Reference DRN-3487350
19 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3487350 The complaint Miss H complains that Aviva Insurance Limited has turned down a claim she made on a corporate private medical insurance policy. What happened Miss H became a member of a ‘Solutions’ group private medical insurance policy on 1 September 2020. In March 2021, Miss H ... (5 pages)View decision -
Decision Reference DRN-3434193
19 May 2022 Equifax Limited UpheldConsumer CreditDRN-3434193 The complaint Mr W is unhappy about Equifax Limited reporting his personal information on his brother’s credit report. Mr W is represented in his complaint by a firm of solicitors. What happened In mid-2021, Mr W became aware that his data had mistakenly appeared on his brother... (2 pages)View decision -
Decision Reference DRN-3300064
19 May 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3300064 The complaint Mr C complains that Mercedes-Benz Financial Services UK Limited (MBFS) has wrongly charged him for damage to a car he took on hire purchase. What happened In April 2018 Mr C entered into a four-year hire purchase agreement for a used car. The agreement included th... (2 pages)View decision -
Decision Reference DRN-3466760
19 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3466760 The complaint Mr C is unhappy that a car supplied to him under a hire purchase agreement with Volkswagen Financial Services (UK) Limited (VWFS) as of an unsatisfactory quality. What happened On 18 March 2020, Mr C was supplied with a new car through a hire purchase agreement wi... (5 pages)View decision -
Decision Reference DRN-3487762
19 May 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3487762 The complaint Mr M complains that Creation Financial Services Limited lent irresponsibly when it approved his credit card application. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: In May 2018 Mr M app... (3 pages)View decision -
Decision Reference DRN-3405159
19 May 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3405159 The complaint The estate of Mrs K complains that Aviva Life & Pensions UK Limited mis-sold a whole of life plan to the late Mrs K in 1992. Aviva consented to the complaint being considered by this service. The estate is represented by Mr K, the late Mrs K’s son. What happen... (2 pages)View decision
