We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3337945
30 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3337945 The complaint Mr A complains that NewDay Ltd (trading as Opus) won’t reimburse money he lost when he says he fell victim to a binary options investment scam. What happened Mr A came across a binary options company called Golden Markets online. He contacted them and was promised... (4 pages)View decision -
Decision Reference DRN-3341680
30 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3341680 The complaint P, a limited company, complained that Lloyds Bank PLC (‘Lloyds’) closed their merchant account without good cause and without notifying them. What happened P had a merchant account with Lloyds for some years that was used to take subscription payments online. In J... (6 pages)View decision -
Decision Reference DRN-3360178
30 Mar 2022 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-3360178 The complaint Mr B has complained that Marks & Spencer Financial Services Plc unfairly prevented him from making a transaction which caused a great degree of distress and inconvenience. What happened On 17 July 2021, Mr B made a payment to his credit card for £1,400, this w... (3 pages)View decision -
Decision Reference DRN-3314988
30 Mar 2022 LEASYS UK LTD UpheldConsumer CreditDRN-3314988 The complaint Mr F acquired a new car in November 2019, by means of a 36 month hire agreement with LEASYS UK LTD. He complains that his car did not correspond to its description as advertised. He also complains that his car was also not of satisfactory quality at the point of s... (5 pages)View decision -
Decision Reference DRN-3337823
30 Mar 2022 MBNA Limited UpheldBanking and PaymentsDRN-3337823 The complaint Mr G held a credit card account with MBNA Limited. He complains that the secure e mail system used by MBNA is difficult to navigate because of his disability. What happened Mr G holds a card account with MBNA. MBNA were dealing with a complaint from Mr G about ano... (3 pages)View decision -
Decision Reference DRN-3372016
30 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3372016 The complaint Mr M has complained about the transfer of his personal pension to a self-invested personal pension (“SIPP”) in 2015. His transfer proceeds were put into an overseas property-based investment that appears to have failed. He holds Wellington Court Financial Services... (16 pages)View decision -
Decision Reference DRN-3407869
30 Mar 2022 Hartley Pensions Limited UpheldPensions and AnnuitiesDRN-3407869 The complaint Mr P has complained about the fees he is being charged by Hartley Pensions Limited for administering his Self-Invested Personal Pension (SIPP). He’s also unhappy with Hartley’s administration of his SIPP and in particular, with the delays he’s experienced in tryin... (8 pages)View decision -
Decision Reference DRN-3397665
30 Mar 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3397665 The complaint Mr and Mrs T are unhappy with how AXA Insurance UK Plc have dealt with a claim they made under their home insurance policy. What happened Mr and Mrs T’s house was flooded, and they contacted AXA to make a claim on their insurance policy. AXA accepted the claim and... (5 pages)View decision -
Decision Reference DRN-3407805
30 Mar 2022 Acorn Insurance & Financial Services Ltd UpheldInsuranceDRN-3407805 The complaint Miss B is complaining that Acorn Insurance & Financial Services Ltd told her it had processed a request she’d made to change the car insured under her car insurance policy but it didn’t do so. What happened Miss B took out a car insurance policy through Acorn ... (2 pages)View decision -
Decision Reference DRN-3184625
30 Mar 2022 Crystal Legal Services Limited UpheldClaims ManagementDRN-3184625 The complaint Mrs H has complained that Crystal Legal Services Limited (“Crystal”) took almost three years to advise her they couldn’t help her pursue a claim to recover mis-sold payment protection insurance (PPI) – during which time she had to provide information repeatedly an... (3 pages)View decision
