We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3325762
22 Feb 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3325762 The complaint Ms I’s complaint is about ongoing issues with how Fairmead Insurance Limited have dealt with a claim made under a buildings insurance policy. All references to Fairmead include its appointed agents. What happened I’m aware that my summary of events will be in far ... (7 pages)View decision -
Decision Reference DRN-3238304
22 Feb 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3238304 The complaint Miss T complains that BMW Financial Services (GB) Limited were wrong to report missed payments to her credit file. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus on giving my reason... (2 pages)View decision -
Decision Reference DRN-3325289
22 Feb 2022 Link Market Services Trustees Limited UpheldInvestmentsDRN-3325289 The complaint Mr A complains about the redress offered by Link Market Services Trustees Limited, trading as Link Asset Services referred to as “the business”, for failing to pay the proceeds, from the sale of his shares, in a timely manner. Mr A says that he had planned to use ... (6 pages)View decision -
Decision Reference DRN-3241436
22 Feb 2022 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. UpheldInsuranceDRN-3241436 The complaint Miss D and Mr O have complained about the way Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. (‘Mapfre’) dealt with their claim. What happened Miss D and Mr O had a travel insurance policy, underwritten by Mapfre. They travelled abroad on h... (2 pages)View decision -
Decision Reference DRN-3327677
22 Feb 2022 HDI Global Specialty SE UpheldInsuranceDRN-3327677 The complaint Mr and Mrs D complain that HDI Global Specialty SE treated them unfairly by voiding their home insurance policy after they made a subsidence claim, and by declining to renew the policy despite overturning its voidance decision. They say this has led to increased i... (10 pages)View decision -
Decision Reference DRN-3214883
22 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3214883 The complaint Mr B complains that loans given to him by Everyday Lending Limited trading as Everyday Loans were unaffordable for him. He’s complained using a claims management company (CMC) but for ease I’ll refer to just Mr B. What happened Mr B applied for - and received - tw... (4 pages)View decision -
Decision Reference DRN-3082737
22 Feb 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3082737 The complaint Mr K is unhappy that Monzo Bank Ltd (“Monzo”) will not refund the money he lost after paying for an item he did not receive. What happened Mr K wanted to buy a games console for a family member for Christmas. He went online and found the profile of someone selling... (5 pages)View decision -
Decision Reference DRN-3319006
22 Feb 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3319006 The complaint Mr A complains that advice he was given by an appointed representative of Quilter Financial Services Ltd in regard to the transfer of his pension savings was inappropriate. And he further complains that the appointed representative has failed to provide him with t... (5 pages)View decision -
Decision Reference DRN-3325912
22 Feb 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3325912 The complaint Mr M complains that Barclays Bank UK PLC gave him wrong information about how much his contractual monthly payments would be following a payment deferral. What happened Mr M has a residential mortgage with Barclays. In March 2000 he asked for a payment deferral as... (3 pages)View decision -
Decision Reference DRN-3327706
22 Feb 2022 AWP P&C SA UpheldInsuranceDRN-3327706 The complaint Mr and Ms G complain about the way AWP P&C SA has handled their travel insurance claim. What happened In July 2019, Mr and Ms G took out an annual multi-trip travel insurance policy, this was underwritten by AWP. They booked a trip abroad, departing on 9 March... (3 pages)View decision
