We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
-
Decision Reference DRN-3257763
19 May 2022 Barclays Bank UK PLC UpheldConsumer CreditDRN-3257763 The complaint Mrs L complains that Barclays Bank UK PLC irresponsibly allowed her to take out a number of loans which were unaffordable. What happened Mrs L says Barclays knew she had health issues as she told it about them in around 1994. She says she took out a series of loan... (3 pages)View decision -
Decision Reference DRN-3476611
19 May 2022 Alexander David Securities Limited UpheldPensions and AnnuitiesDRN-3476611 The complaint Mr W has complained, through his representative, about the shares he bought through Templeton Securities Limited (an appointed representative of Alexander David Securities Limited). The representative has said that the firm’s failings resulted in Mr W investing in... (20 pages)View decision -
Decision Reference DRN-3486465
19 May 2022 Towergate Financial (West) Limited UpheldPensions and AnnuitiesDRN-3486465 The complaint Mrs M complains about the advice given by Towergate Financial (West) Limited (“Towergate”) to transfer the benefits from her preserved defined-benefit (‘DB’) occupational pension scheme to a personal pension. She says she was coerced into making the transfer with ... (7 pages)View decision -
Decision Reference DRN-3485534
19 May 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3485534 The complaint Mr Q complains about the service he received from Santander UK Plc (“Santander”) when he contacted it following a scam. What happened In September 2021, Mr Q was contacted by someone pretending to be from Santander. They had hacked into the thread of genuine text ... (3 pages)View decision -
Decision Reference DRN-3476320
19 May 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3476320 The complaint Mr O is a sole trader. He complains that Santander UK PLC unfairly declined his Bounce Back Loan application and closed his accounts without notice or explanation. What happened Mr O banked with Santander, holding four accounts. Mr O applied to Santander for a Bou... (5 pages)View decision -
Decision Reference DRN-3424785
19 May 2022 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-3424785 The complaint Mr H complains that Sainsbury's Bank Plc continued to contact him about a debt that had been included in a Debt Relieve Order (DRO). What happened Mr H says a debt he owed to Sainsbury’s was included in a DRO in 2017. He says Sainsbury’s continued to contact ... (2 pages)View decision -
Decision Reference DRN-3481777
19 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3481777 The complaint Mr S is unhappy National Westminster Bank PLC ( NatWest) declined to process a £300,000 payment until he visited a second branch with a different form of identification. What happened The details of this complaint are well known to both parties, so I won’t repeat ... (2 pages)View decision -
Decision Reference DRN-3384163
19 May 2022 Albany Park Limited UpheldInsuranceDRN-3384163 The complaint Miss W complains about the sale of an income protection policy by Albany Park Limited. What happened Albany Park sold Miss W an income protection policy. The aim of the policy was to pay a monthly benefit of £1,300 for up to two years if she couldn’t work because ... (3 pages)View decision -
Decision Reference DRN-3470581
19 May 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3470581 The complaint Mrs S says the advice given and arrangements made by Pi Financial Ltd (PFL), trading as PI Financial Dixon Sutcliffe & Co, leading to the transfer of her Occupational Pension Scheme (OPS) benefits into a personal pension with Scottish Life, and her opting out ... (13 pages)View decision -
Decision Reference DRN-3421172
19 May 2022 MBNA Limited UpheldBanking and PaymentsDRN-3421172 The complaint Mr L complains that MBNA Limited (MBNA) should have defaulted his credit card sooner than it did. He would like the date of default changed, and compensation for the trouble and distress. What happened The details of this complaint are well known to both parties s... (2 pages)View decision
