We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
-
Decision Reference DRN-3462266
19 May 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3462266 The complaint Ms K complains that Everyday Lending Limited (Everyday) lent her money on a high cost loan which she was unable to afford to repay. What happened Ms K was provided with a loan for £2,000 on 2 September 2015, repayable at the rate of about £183 a month over 24 mont... (4 pages)View decision -
Decision Reference DRN-3485366
19 May 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3485366 The complaint Mr O complains that Loans 2 Go Limited lent him money on a high cost loan which he was unable to afford to repay. He also says that the rate of interest was excessively high. What happened On 17 June 2020 Loans 2 Go provided Mr O with a loan of £1,000 repayable at... (4 pages)View decision -
Decision Reference DRN-3486298
19 May 2022 Nelson Insurance Company Ltd UpheldInsuranceDRN-3486298 The complaint Mr S complains that Nelson Insurance Company Ltd (“Nelson”) unfairly declined a claim on his commercial motor insurance policy. What happened Mr S had a private and public hire policy with Nelson. In December 2016 Mr S was unfortunately involved in an incident and... (3 pages)View decision -
Decision Reference DRN-3263169
19 May 2022 U K Insurance Limited UpheldInsuranceDRN-3263169 The complaint Miss W complains U K Insurance Limited- trading as Direct Line (“UKI”) have declined to cover a buildings insurance claim and cancelled her policy. Miss W’s claim has been brought by a representative, Mr O, who for ease I shall refer to in my decision below. All r... (3 pages)View decision -
Decision Reference DRN-3486257
19 May 2022 Go Car Credit Limited UpheldConsumer CreditDRN-3486257 The complaint Mr L and Miss S complain about the quality of a car they acquired through a hire purchase agreement financed by Go Car Credit Limited (GCC). Mr L is the main party dealing with the complaint, so for ease of reference, I’ll refer to him directly throughout my decis... (6 pages)View decision -
Decision Reference DRN-3484667
19 May 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3484667 Complaint Ms M has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to her. She says the loan was unaffordable. Background Avant Credit provided Ms M with a loan for £2,500.00 in July 2016. This loan was due to be repaid in 36 monthly instalments of £112... (3 pages)View decision -
Decision Reference DRN-3342072
19 May 2022 Abbey Financial Services (N.I.) Ltd UpheldPensions and AnnuitiesDRN-3342072 The complaint Mr M says Abbey Financial Services (N.I.) Ltd (AFS), is responsible for unsuitable advice he received to switch his Standard Life Self-invested Personal Pension (SIPP) into two SIPPs with Intelligent Money (IM) and Lifetime, with the funds being invested through d... (14 pages)View decision -
Decision Reference DRN-3400606
18 May 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3400606 The complaint Mr J complains that Moneybarn No 1 Limited provided him with incorrect information following the insurance write off of his car. What happened In August 2020 Mr J was supplied with a car and entered into a conditional sale agreement with Moneybarn. In or around Ja... (2 pages)View decision -
Decision Reference DRN-3286833
18 May 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3286833 The complaint Mr K complains that a car he acquired via a hire purchase agreement with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (“VWFS”) wasn’t of satisfactory quality. What happened In July 2020 Mr K visited a dealership having seen a car a... (4 pages)View decision -
Decision Reference DRN-3404255
18 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3404255 The complaint Mr B and Mrs B complain about the way Aviva Insurance Limited handled and settled a claim against their buildings insurance. What happened The background to the complaint is well known to all parties so I won’t repeat it in detail. In summary, Mr B and Mrs B made ... (3 pages)View decision
