We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
-
Decision Reference DRN-3299566
21 Feb 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3299566 The complaint Mr N complains that JD Williams & Company Limited (“JDW”) irresponsibly increased the credit limit on his account without having regard to his financial circumstances. The details of this complaint are well known to both parties, so I will not repeat everythin... (2 pages)View decision -
Decision Reference DRN-3213018
21 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3213018 The complaint Mr C complained that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly and provided lending that was unaffordable. What happened Mr C took out loans with Everyday Loans as follows: Loan Date taken Amount Term Monthly repayment Total amou... (4 pages)View decision -
Decision Reference DRN-3325736
21 Feb 2022 Ageas Insurance Limited UpheldInsuranceDRN-3325736 The complaint Mr and Mrs C complain about Ageas Insurance Limited’s handling of a claim they made on a home insurance policy. What happened Mr and Mrs C insure their home with Ageas. The property was damaged following a burst pipe and they made a claim on the policy. Ageas acce... (5 pages)View decision -
Decision Reference DRN-3217106
21 Feb 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3217106 The complaint Mrs S complains that JD Williams & Company Limited (“JDW”) unfairly increased the interest and credit limit on her account to an unaffordable level. What happened Mrs S holds a credit account with JDW and says she was quoted an interest rate of 26% when she fi... (3 pages)View decision -
Decision Reference DRN-3318342
21 Feb 2022 Tesco Underwriting Limited UpheldInsuranceDRN-3318342 The complaint Mrs S complained about how Tesco Underwriting Limited (“Tesco”) handled a claim on her car insurance policy. What happened Mrs S has been represented in this complaint by Mr S but I’ll refer to Mrs S throughout as the policy is held in her name. Mrs S had an accid... (3 pages)View decision -
Decision Reference DRN-3326094
21 Feb 2022 Starling Bank Limited UpheldBanking and PaymentsDRN-3326094 The complaint Ms C complained because Starling Bank Limited refused to refund her for a cash machine withdrawal, when she said the machine didn’t dispense her money. What happened On 1 March 2021, Ms C used a cash machine abroad. She initially tried to withdraw €400. This was d... (4 pages)View decision -
Decision Reference DRN-3276371
21 Feb 2022 Curo Advisers Limited UpheldMortgagesDRN-3276371 The complaint Mr B and Mrs K complain about the sale of two mortgages by Curo Advisers Limited. What happened Mr B and Mrs K took mortgage advice from Curo, a mortgage broker, in 2020. They wanted to buy a new property using a residential mortgage, while keeping their old prope... (3 pages)View decision -
Decision Reference DRN-3092441
21 Feb 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3092441 The complaint Mr G has made a complaint about the loss caused by transferring his existing armed forces occupational pension into a self-invested personal pension (SIPP) with Carey Pensions (now Options UK Personal Pensions LLP – “Options”) and making an investment in a Friend... (47 pages)View decision -
Decision Reference DRN-3319909
21 Feb 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3319909 The complaint Miss M complains that Madison CF UK Limited trading as 118118 Money (“MCF”) lent to her in an irresponsible manner. What happened I issued a provisional decision on this complaint in January 2022. In that decision I explained why I thought that the complaint shoul... (3 pages)View decision -
Decision Reference DRN-3325272
21 Feb 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3325272 The complaint Mr S has complained about his motor insurer Admiral Insurance Company Limited as shortly after he had arranged cover with it, it sought to increase his premium. What happened In September 2021 Mr S arranged cover online with Admiral, he added his wife as a named d... (5 pages)View decision
