We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120469 results
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Decision Reference DRN-3222327
30 Mar 2022 Broom Consultants Ltd UpheldPensions and AnnuitiesDRN-3222327 The complaint Mr C complains that Broom Consultants Ltd (BCL) didn’t provide him with sufficient information when they advised him on transferring out of his defined benefit (DB) pension. What happened In 2012, Mr C was referred by another financial adviser firm (Firm A) to BCL... (5 pages)View decision -
Decision Reference DRN-3356592
30 Mar 2022 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-3356592 The complaint Mrs L complains about a fixed-sum loan agreement that was entered into with Omni Capital Retail Finance Limited. She says that she didn’t sign any agreement and that she should be allowed to exit this. What happened In October 2019, Mrs L and some of her family me... (4 pages)View decision -
Decision Reference DRN-3391995
30 Mar 2022 Mercer Limited UpheldPensions and AnnuitiesDRN-3391995 The complaint Mr R complains about the level of service provided by Mercer Limited trading as Mercer Jelf Financial Planning (‘Mercer’) in relation to his self-invested personal pension (SIPP). He says despite acknowledging some errors, the amount of compensation offered by Mer... (7 pages)View decision -
Decision Reference DRN-3406355
30 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3406355 The complaint Mr R has complained about delays by The Prudential Assurance Company Limited in making a pension transfer to his self-invested personal pension (SIPP). What happened In March 2020 Mr R, through his financial adviser, started the process to transfer money from his ... (5 pages)View decision -
Decision Reference DRN-3405142
30 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3405142 The complaint Mr M complains that Everyday Lending Limited provided him with two loans he was unable to afford to repay. What happened Date Amount Term Monthly repayment Amount received Date repaid Loan 1 27/06/19 £1,900.00 24 months £207.49 £3,152.94 01/10/20 Loan 2 16/10/20 £... (4 pages)View decision -
Decision Reference DRN-3188270
30 Mar 2022 ReAssure Life Limited UpheldPensions and AnnuitiesDRN-3188270 The complaint Mr R through a claims management company (CMC) has complained that ReAssure Life Limited (ReAssure) allowed him to transfer his personal pension to an overseas scheme when it shouldn’t have done. He believes that ReAssure didn’t carry out the required due diligenc... (10 pages)View decision -
Decision Reference DRN-3345751
30 Mar 2022 Arrow Global Limited UpheldConsumer CreditDRN-3345751 The complaint Mr L complains that Arrow Global Limited didn’t apply a Payment Protection Insurance (PPI) refund to the outstanding balance of a debt. What happened In November 2015 Arrow purchased a debt in Mr L’s name from another business (I). Mr L went on to make a successfu... (2 pages)View decision -
Decision Reference DRN-3339584
30 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3339584 The complaint and what happened Mrs N complains Barclays Bank UK PLC won’t reimburse money she lost when she fell victim to a scam. She also complains that as part of that scam, she took out a loan for £50,000 but it didn’t do enough checks to ensure it was affordable for her. ... (3 pages)View decision -
Decision Reference DRN-3337886
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3337886 The complaint Mr T complains that Bank of Scotland plc, trading as Halifax, won’t refund the money he lost when he fell victim to a scam involving several companies between mid-2015 and early-2016. He thinks Halifax is responsible for his loss as it failed to identify the scam.... (4 pages)View decision -
Decision Reference DRN-3405660
30 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3405660 The complaint Mr I complains Bank of Scotland plc trading as Halifax lent to him when it shouldn’t have. What happened Mr I applied for a Halifax credit card in 2014. Halifax approved his application and gave him a £1,000 credit limit. In 2020 Mr I complained to Halifax. He sai... (3 pages)View decision
