We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3631273
5 Oct 2022 Chase de Vere Independent Financial Advisers limited UpheldPensions and AnnuitiesDRN-3631273 The complaint Mr M complains about the advice given by Chase de Vere Independent Financial Advisers Limited (Chase) to transfer the benefits from his defined-benefit (DB) occupational pension scheme to a self-invested personal pension (SIPP). He says that pension is not perform... (8 pages)View decision -
Decision Reference DRN-3717618
5 Oct 2022 OMNIO EMI LIMITED UpheldBanking and PaymentsDRN-3717618 The complaint Mr F complains that Omnio EMI Limited (Omnio) took too long when transferring him the balance from his pre-paid credit card. What happened Mr F had a pre-paid credit card provided by Omnio. Omnio let him know that they were withdrawing this product from the market... (2 pages)View decision -
Decision Reference DRN-3719750
5 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3719750 The complaint Mrs N, through a representative complains that Morses Club PLC (Morses) didn’t carry out proportionate affordability checks before it granted her loans. What happened Mrs N was advanced six home collected loans between November 2013 and March 2019. I’ve included s... (5 pages)View decision -
Decision Reference DRN-3735964
5 Oct 2022 Amtrust Europe Limited UpheldInsuranceDRN-3735964 The complaint Mr and Mrs Y have complained about the settlement Amtrust Europe Limited has offered for a claim they made under their Furniture Protection Plan extended warranty. What happened Amtrust accepted a claim for damage to an item of Mr and Mrs Y’s furniture. Amtrust de... (3 pages)View decision -
Decision Reference DRN-3720068
5 Oct 2022 Morses Club PLC UpheldConsumer CreditDRN-3720068 The complaint Mr H, through a representative complains that Morses Club PLC (Morses) didn’t carry out proper affordability checks before it lent to him. What happened Mr H was advanced two home collected loans between April and July 2021. I’ve included some of the information w... (4 pages)View decision -
Decision Reference DRN-3734833
4 Oct 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3734833 The complaint Mr D complains about Lloyds Bank PLC (“Lloyds”) for difficulties he faced when trying to update his contact details. He wants to be compensated for his inconvenience and his costs in sending repeated information. What happened Mr D opened his Lloyds account whilst... (3 pages)View decision -
Decision Reference DRN-3666213
4 Oct 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3666213 The complaint Mr S says that Loans 2 Go Limited irresponsibly lent to him. What happened Mr S’s complaint is about a loan provided by Loans 2 Go. The loan was for £1850 over 18 months and was advanced in September 2021. Mr S complains that Loans 2 Go lent irresponsibly to him. ... (2 pages)View decision -
Decision Reference DRN-3397392
4 Oct 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3397392 The complaint Mr L complains that Bank of Scotland plc trading as Halifax irresponsibly approved a credit card account application which was unaffordable. What happened Mr L says he opened the Halifax credit card account in August 2017 and says he was in financial difficulties ... (2 pages)View decision -
Decision Reference DRN-3666407
4 Oct 2022 Quilter Financial Limited UpheldPensions and AnnuitiesDRN-3666407 The complaint Mr H has complained that Quilter Financial Limited gave him unsuitable advice to transfer his existing pension policies to new arrangement on two separate occasions – in 2003 and 2010. Mr H has said that he’s suffered financial disadvantage as a result. What happe... (9 pages)View decision -
Decision Reference DRN-3623283
4 Oct 2022 Arrow Global Limited UpheldConsumer CreditDRN-3623283 The complaint Mr F complains that Arrow Global Limited unfairly declined his request to write off an outstanding debt due to his health. What happened In 2019 Arrow acquired a debt in Mr F’s name from a credit card provider I’ll call V. Mr F had been making payments of £1 a mon... (3 pages)View decision
