We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119142 results
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Decision Reference DRN-3326693
21 Feb 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3326693 The complaint Mr U complains that AvantCredit of UK, LLC (“AvantCredit”) lent to him in an irresponsible Manner. What happened Mr U was given 3 loans by AvantCredit. The details of these are as follows: Number Date taken Amount Term Repayment 1 14/01/2017 £2000 24 months £112.8... (3 pages)View decision -
Decision Reference DRN-3294656
21 Feb 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3294656 The complaint Miss R complains about PayPal (Europe) Sarl et Cie SCA and the service they provided when she raised a dispute about item’s she’d purchased from an online retailer. What happened On 22 September 2021, Miss R made a purchase of £40.58 for four items from an online ... (3 pages)View decision -
Decision Reference DRN-3325806
21 Feb 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3325806 The complaint Miss A is unhappy with the way Admiral Insurance Company Limited (Admiral) settled her claim. What happened In January 2021 Miss A’s car was unfortunately stolen, so she made a claim on her motor insurance policy and it was declared a total loss. Admiral said the ... (3 pages)View decision -
Decision Reference DRN-2576658
21 Feb 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-2576658 The complaint Mr C has complained that Aviva Life & Pensions UK Limited (Aviva) included the name of his late father on the surrender forms of two policies he had to complete. Having already told Aviva of his father’s passing he feels Aviva should have removed his father’s ... (2 pages)View decision -
Decision Reference DRN-3325555
21 Feb 2022 UK Credit Limited UpheldConsumer CreditDRN-3325555 The complaint Mrs S complains that UK Credit Limited irresponsibly provided her with an unaffordable loan. What happened Mrs S was given a loan by UK Credit. She applied for the loan in June 2015, for £5000 and agreed to repay £201.06 a month over 42 months. The total repayable... (2 pages)View decision -
Decision Reference DRN-3325742
21 Feb 2022 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-3325742 The complaint Mr W complains about the support he received from Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (VWFS) during his time of financial difficulty due to the Covid-19 pandemic. What happened In November 2019, ... (6 pages)View decision -
Decision Reference DRN-3325747
21 Feb 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3325747 The complaint B complains that the exchange rate quoted by HSBC UK Bank Plc differed drastically to the rate, which was actually applied, resulting in financial loss for it. What happened On 25 June 2020, one of B’s officers contacted HSBC to advise that it was expecting more t... (3 pages)View decision -
Decision Reference DRN-3072204
21 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3072204 The complaint Mr M is complaining through a third-party representative that Everyday Lending Limited (“ELL”) irresponsibly lent to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, s... (2 pages)View decision -
Decision Reference DRN-3314826
21 Feb 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3314826 The complaint Mr A is complaining that 1Plus1 Loans Limited irresponsibly lent to him. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll focus on giving the reasons for my decisio... (2 pages)View decision -
Decision Reference DRN-3325780
21 Feb 2022 Valour Finance Limited UpheldConsumer CreditDRN-3325780 The complaint Mr S complained that Valour Finance Limited trading as Savvy.co.uk acted irresponsibly when lending to him. What happened Savvy provided Mr S with a loan as follows: Date Taken Date Repaid Monthly Instalments Loan Amount Total Amount Repayable Monthly Repayment 15... (6 pages)View decision
