We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120436 results
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Decision Reference DRN-3026119
29 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3026119 The complaint Ms C complains that HSBC UK Bank Plc won’t reimburse money she lost when she says she fell victim to a binary options investment scam. What happened Around October 2018, Ms C received a cold call from a representative of Market Trading. The representative explain... (10 pages)View decision -
Decision Reference DRN-3390445
29 Mar 2022 Zopa Bank Limited UpheldConsumer CreditDRN-3390445 The complaint Mr C complains that Zopa Bank Limited (Zopa) made errors at the end of his payment holiday. What happened Mr C took out a loan of £12,000 from Zopa in October 2019, repayable over 48 months. Payments were £264.57. He was affected by the COVID-19 pandemic and appl... (3 pages)View decision -
Decision Reference DRN-3404479
29 Mar 2022 London Community Credit Union Limited UpheldBanking and PaymentsDRN-3404479 The complaint Mr F complains that London Community Credit Union Limited (LCCU) has been fraudulently accessing his account and removing his funds. What happened I issued a provisional decision (PD) on this complaint on 10 March 2022 and both parties have been given an opportuni... (5 pages)View decision -
Decision Reference DRN-3404287
29 Mar 2022 Mercer Limited UpheldPensions and AnnuitiesDRN-3404287 The complaint Miss S has complained to Mercer Limited, trading as Mercer Jelf Financial Planning, about her pension funds being moved twice, which she says happened without her knowledge, and that this has caused her financial disadvantage. As a result of the initial move, her ... (12 pages)View decision -
Decision Reference DRN-3402842
29 Mar 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3402842 The complaint Miss D complains that a car she obtained through a conditional sale agreement with Moneybarn No. 1 Limited (“Moneybarn”) was not of satisfactory quality. She wants the car fixed or taken back in return for a different car. What happened Miss D obtained a second-ha... (3 pages)View decision -
Decision Reference DRN-3403074
29 Mar 2022 esure Insurance Limited UpheldInsuranceDRN-3403074 The complaint Mr B complains that esure Insurance Limited provided him with poor service and unfairly settled what he sees as fraudulent claims against his motor insurance policy. What happened Mr B parked his car close behind a stationary vehicle next to a shop in September 20... (3 pages)View decision -
Decision Reference DRN-3396303
29 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3396303 The complaint Mr D complains that NewDay Ltd trading as on his credit file when he was on a payment holiday due to COVID. What happened Mr D had an Aqua credit card. In March 2020, the balance was £4,600. He was in financial difficulty and in December 2019, Aqua agreed a paymen... (4 pages)View decision -
Decision Reference DRN-3401424
29 Mar 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3401424 The complaint Mr J complains that Bank of Scotland PLC, trading as Halifax, loaded a negative fraud marker against his name on the National Fraud Database. He’d like the marker removed and compensation for the impact on him. What happened Mr J had a personal account with Halifa... (5 pages)View decision -
Decision Reference DRN-3364137
29 Mar 2022 HSBC UK Bank Plc UpheldConsumer CreditDRN-3364137 The complaint Mr S complains that HSBC UK Bank Plc (HSBC) marked his credit file with arrears and a default. What happened Mr S had a personal loan from HSBC. The balance was £15,981 and repayments were £301.54 a month. His income was affected by the COVID-19 pandemic – he had ... (5 pages)View decision -
Decision Reference DRN-3322843
29 Mar 2022 MotoNovo Finance Limited UpheldConsumer CreditDRN-3322843 The complaint Mr J is unhappy with how MotoNovo Finance Limited dealt with his request for assistance as a result of the Coronavirus (Covid-19) pandemic. What happened In February 2018, Mr J was supplied with a used car through a hire purchase agreement with MotoNovo. The agree... (4 pages)View decision
