We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121668 results
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Decision Reference DRN-3463019
18 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3463019 The complaint Mrs C has complained about the way Admiral settled a third party claim against her car insurance policy. Mr C is representing Mrs C in her complaint. What happened A named driver under Mrs C’s car insurance policy was involved in an incident with another car. The ... (3 pages)View decision -
Decision Reference DRN-3359526
18 May 2022 Marsh Finance Ltd UpheldConsumer CreditDRN-3359526 The complaint Mr M complains that Marsh Finance Ltd irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In February 2019, Mr M acquired a used car financed by a hire purchase agreement from Marsh Finance. Mr M paid a £100 deposit and w... (3 pages)View decision -
Decision Reference DRN-3452837
18 May 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3452837 The complaint Mr B is unhappy with how BMW Financial Services (GB) Limited handled his request for a final settlement figure for a car he acquired under a hire purchase agreement. What happened In October 2017, Mr B entered into a hire purchase agreement to acquire a new car. I... (4 pages)View decision -
Decision Reference DRN-3320110
18 May 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3320110 The complaint Mr M complains about irresponsible credit card lending made to him by NewDay Ltd trading as Aqua. He says he couldn’t afford either the initial lending to him of £300 in July 2017, or the increase to £500 later in that year, and NewDay should have realised that. W... (3 pages)View decision -
Decision Reference DRN-3371751
18 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3371751 The complaint Mrs D complains about Aviva Insurance Limited (Aviva) under her home emergency policy, about how Aviva responded to a leak at a property she owned and rented out. References to Aviva include their agents who provide services and deal with claims under the policy. ... (3 pages)View decision -
Decision Reference DRN-3481661
18 May 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3481661 The complaint Mr R complains that Admiral Insurance Company Limited (Admiral) hasn’t paid a fair settlement for his claim following damage to his car. What happened Mr R’s car suffered collision damage when it slipped on ice and into a hedge in January 2021. Mr R is unhappy th... (3 pages)View decision -
Decision Reference DRN-3369441
18 May 2022 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-3369441 The complaint Mrs M (represented by Mr M) complains that Liverpool Victoria Insurance Company Limited (‘LV’) provided poor service when she made a claim on her motor insurance policy. What happened Mrs M was involved in an accident in December 2019 for which liability was dispu... (3 pages)View decision -
Decision Reference DRN-3484346
18 May 2022 Aviva Insurance Limited UpheldInsuranceDRN-3484346 The complaint Mr R is unhappy with the way Aviva Insurance Limited (Aviva) handled a claim under his motor insurance policy. What happened On 2 October 2020, Mr R reversed his car and a third party said their vehicles collided. They then made a claim for damage and personal inj... (3 pages)View decision -
Decision Reference DRN-3485847
18 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3485847 The complaint Miss K has complained that National Westminster Bank Plc (NatWest) registered a marker against her at CIFAS, the national fraud database. What happened In December 2019, Miss K’s account was used to receive and pay on some funds. NatWest says this involved some ki... (3 pages)View decision -
Decision Reference DRN-3407979
18 May 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3407979 The complaint Mr R complains that Royal & Sun Alliance Insurance Limited (“RSA”) have unfairly handled claims made on a marine insurance policy. Any reference to Mr R or RSA includes respective representatives or agents. What happened The background of this complaint is wel... (3 pages)View decision
