We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3652164
4 Oct 2022 PrePay Technologies Limited UpheldBanking and PaymentsDRN-3652164 The complaint Miss L has complained that PrePay Technologies Limited registered a marker against her at CIFAS, the national fraud database. What happened This complaint surrounds a Monese branded account. In 2020, Miss L opened the account. It was then used to receive and pass ... (3 pages)View decision -
Decision Reference DRN-3639878
4 Oct 2022 Vauxhall Finance plc UpheldConsumer CreditDRN-3639878 The complaint Miss D complains that the car she acquired financed through a conditional sale agreement with Vauxhall Finance plc was of unsatisfactory quality. What happened In June 2021 Miss D acquired a used car financed through a conditional sale agreement with Vauxhall. Imm... (3 pages)View decision -
Decision Reference DRN-3680439
4 Oct 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3680439 The complaint Miss H, through her representative, complains that Madison CF UK Limited, trading as 118 118 Money, lent to her when she could not afford it. Miss H says that she had to borrow to make the Madison repayments. What happened Using information from Madison here is a ... (5 pages)View decision -
Decision Reference DRN-3732733
4 Oct 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3732733 The complaint Mr H and Mrs H have complained that Admiral Insurance (Gibraltar) Limited (‘Admiral’) have unfairly declined a claim for theft under their home insurance policy. I will normally only refer to Mr H, as he dealt with the claim and complaint. What happened Mr H adver... (4 pages)View decision -
Decision Reference DRN-3636849
4 Oct 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-3636849 The complaint K complains the Bank of Ireland (UK) Plc (BoI) incorrectly processed a direct debit transaction. What happened K had set up, on the business account, a direct debit for ten payments payable at £219.53. While reconciling the account, K saw that in June 2021 £319.53... (3 pages)View decision -
Decision Reference DRN-3728670
4 Oct 2022 Nationwide Building Society UpheldBanking and PaymentsDRN-3728670 The complaint Mr F complains that an overdraft attached to his Nationwide Building Society current account was one where the charges and interest were too high. He considers them to have been unfair and wants them refunded. Later Mr F made it clear that he also complains about ... (4 pages)View decision -
Decision Reference DRN-3537950
4 Oct 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3537950 The complaint Mr and Mrs H complain that National Westminster Bank Plc have told them incorrect information about why they received communications from them after they had made payments to existing payees. What happened Mr and Mrs H made an online payment to an existing payee o... (3 pages)View decision -
Decision Reference DRN-3714707
4 Oct 2022 Pi Financial Ltd UpheldPensions and AnnuitiesDRN-3714707 The complaint Mr J says the advice given and the arrangements made by Pi Financial Ltd (PFL), to switch his personal pensions into an Intelligent Money Self-invested Personal Pension (SIPP), with a discretionary fund management (DFM) arrangement with Mayfair Capital Ltd (MCL) a... (19 pages)View decision -
Decision Reference DRN-3593784
4 Oct 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3593784 The complaint Mr B and Mrs P have complained that Barclays Bank UK Plc misled them about the value of their property. As a result, they decided to rent it out, convert the mortgage to interest-only, release equity and then purchase another property. Barclays later substantially... (4 pages)View decision -
Decision Reference DRN-2952298
4 Oct 2022 Bamboo Limited UpheldConsumer CreditDRN-2952298 The complaint Mr K complains that loans given to him by Bamboo Limited trading as Bamboo Loans were unaffordable for him. He’s complained using a representative, but I’ll only refer to Mr K. What happened Mr K applied for and received the following loans from Bamboo: Date Amoun... (4 pages)View decision
