We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3883701
23 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3883701 The complaint Mr R complains that AA Underwriting Insurance Company Limited (AA Insurance) failed to contact him about a claim from a third party following an accident, and delayed in dealing with the repairs to his car. What happened In January 2022 Mr R had a car accident for... (3 pages)View decision -
Decision Reference DRN-3885463
23 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3885463 Complaint Mr T has complained about guarantor loans Everyday Lending Limited (trading as “George Banco”.com) provided to him. He says the loans were unaffordable. Background George Banco provided Mr T with a guarantor loan for £1,000.00 in April 2018. This loan had an APR of 49... (3 pages)View decision -
Decision Reference DRN-3921091
23 Jan 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3921091 The complaint Mr F complains that Inter Partner Assistance SA, has unreasonably delayed a claim he made under his travel insurance policy. Mr F is represented by Ms R. All references to actions include those taken by Mr F and Ms R. What happened Mr F was due to go on a trip abr... (5 pages)View decision -
Decision Reference DRN-3905440
23 Jan 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3905440 The complaint Mr P complains about a bond issued by Basset & Gold Plc (“B&G plc”) he invested into. He says the bond was mis-sold to him; that he was misled into thinking it was safe. He says Basset Gold Limited (“BG Ltd”) provided this misleading information and Galliu... (8 pages)View decision -
Decision Reference DRN-3493048
23 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3493048 The complaint Mr M is a sole trader. He complains that HSBC UK Bank Plc treated him unfairly when it closed his business account and withdrew his Bounce Back Loan (‘BBL’). What happened Mr M told us: He had a business account and BBL for £50,000 with HSBC. In December 2020, th... (3 pages)View decision -
Decision Reference DRN-3865681
23 Jan 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3865681 The complaint Mrs P complains that HSBC UK unfairly handled her claim for a refund of money she paid for a course. What happened Mrs P enrolled on a university course in August 2020, she used her HSBC credit card to make two payments for her tuition fees ... (4 pages)View decision -
Decision Reference DRN-3880479
23 Jan 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3880479 The complaint Mrs F says Lloyds Bank PLC acted unlawfully when it refused to allow her to open a new account. What happened Mr and Mrs F visited one of the bank’s branches on 16 February 2022 for a meeting to review Mrs F’s existing accounts. She wanted to open a new account to... (4 pages)View decision -
Decision Reference DRN-3829301
23 Jan 2023 Big Media Presence Limited UpheldConsumer CreditDRN-3829301 The complaint Mr E complains that Big Media Presence Limited t/a Contractcars won’t refund the fees he paid after he cancelled his order for a new car. What happened In April 2022, Mr E placed an order for a new car with Contractcars. He signed an order form on 28 April 2022, a... (3 pages)View decision -
Decision Reference DRN-3919911
23 Jan 2023 RAC Insurance Limited UpheldInsuranceDRN-3919911 The complaint Mr G complains about RAC Insurance Limited’s (RAC) handling of his claim following a breakdown, under his roadside assistance policy. What happened Mr G was driving through Europe when his car broke down. He contacted RAC and it arranged for a recovery agent to at... (6 pages)View decision -
Decision Reference DRN-3855587
23 Jan 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-3855587 The complaint Mr A complains J.P. Morgan Europe Limited trading as Chase (Chase) unnecessarily delayed three payments from his savings account without giving him a plausible explanation why. What happened Mr A says he holds an instant access savings account with Chase and over ... (3 pages)View decision