We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3709085
3 Oct 2022 Oodle Financial Services Limited UpheldConsumer CreditDRN-3709085 The complaint Mr S complains that Oodle Financial Services Limited (“Oodle”) didn’t allow him to withdraw from a finance agreement he has with them. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead I’ll focus... (3 pages)View decision -
Decision Reference DRN-3720967
3 Oct 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3720967 The complaint Mrs S complains that the car she acquired financed through a hire purchase agreement with BMW Financial Services(GB) Limited (“BMW”) is of unsatisfactory quality. What happened Mrs S is represented in her complaint by her husband, Mr J. For the sake of simplicity ... (4 pages)View decision -
Decision Reference DRN-3417905
3 Oct 2022 Financial Administration Services Limited UpheldInvestmentsDRN-3417905 The complaint Mrs M complains that Financial Administration Services Limited trading as Fidelity International (“Fidelity”) improperly required her to provide an unnecessary and unreasonable amount of personal and financial information and incorrectly sought to rely on regulato... (7 pages)View decision -
Decision Reference DRN-3731692
3 Oct 2022 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3731692 The complaint Mr G complains about his home insurer, AA Underwriting Insurance Company Limited (AA) about poor repairs and poor service following his claim for damage to his home from a fire. References to AA include its claims’ handler, ‘T’ and its contractors. What happened I... (10 pages)View decision -
Decision Reference DRN-3568568
3 Oct 2022 Wise Payments Limited UpheldBanking and PaymentsDRN-3568568 The complaint Miss P complains that Wise Payments Limited won’t refund money she was tricked into transferring to a fraudster. What happened Miss P opened an account with Wise in May 2020. Between July and October 2020, she sent four payments totalling around £17,000 to what sh... (5 pages)View decision -
Decision Reference DRN-3683292
3 Oct 2022 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-3683292 The complaint Miss M has complained that Accredited Insurance (Europe) Limited avoided (treated it as if it never existed) her motor insurance policy and refused to pay her claim. What happened Miss M took out a motor insurance policy with Accredited Insurance through a broker.... (2 pages)View decision -
Decision Reference DRN-3732083
3 Oct 2022 British Gas Insurance Limited UpheldInsuranceDRN-3732083 The complaint Mr G complained that British Gas Insurance Limited (“British Gas”) took too long to stop his leak under his Home Emergency policy, resulting in greater damage to his property. What happened Mr G made a claim on his policy at 9:51am after he noticed his bedroom rad... (3 pages)View decision -
Decision Reference DRN-3671063
3 Oct 2022 Hastings Insurance Services Limited UpheldInsuranceDRN-3671063 The complaint Mr H complains about the level of service received from Hastings Insurance Services Limited following a claim against his motor insurance policy. What happened The background to the complaint is known to all parties so I won’t repeat it here. In my decision I’ll m... (3 pages)View decision -
Decision Reference DRN-3713198
3 Oct 2022 Capital One (Europe) plc UpheldBanking and PaymentsDRN-3713198 The complaint Mrs G complains that Capital One (Europe) plc (“Capital One”) provided her with credit she couldn’t afford to repay. What happened I issued my provisional decision on this complaint in September 2022. An extract from that provisional decision is set out below. Cap... (3 pages)View decision -
Decision Reference DRN-3693157
3 Oct 2022 Bigmore Associates Limited UpheldPensions and AnnuitiesDRN-3693157 The complaint Mr M says Bigmore Associates Limited (Bigmore) was responsible for him receiving a reduced value from his defined benefit (DB) scheme when he decided to transfer his benefits to a Self-invested Personal Pension (SIPP). What happened Mr M was a member of a former e... (11 pages)View decision
