We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3331932
4 Mar 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3331932 The complaint Mr M complains that Barclays Bank UK PLC delayed providing a mortgage offer to his solicitors, which he says caused him distress. What happened Mr M held a mortgage with Barclays. He applied, via a broker, to port this mortgage to a new property. Barclays agreed t... (3 pages)View decision -
Decision Reference DRN-3306651
4 Mar 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3306651 The complaint Mrs G (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete proper affordability checks before approving her Safety Net facility or at each new instance of borrowing. What happened Mrs G approac... (6 pages)View decision -
Decision Reference DRN-3306649
4 Mar 2022 Indigo Michael Limited UpheldConsumer CreditDRN-3306649 The complaint Mrs W (through a representative) has complained that Indigo Michael Limited (trading as Safety Net Credit (SNC)) didn’t complete proper affordability checks before approving her Safety Net facility or at each new instance of borrowing. What happened Mrs W approach... (5 pages)View decision -
Decision Reference DRN-3348401
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3348401 The complaint Mr C complains that U K Insurance Limited (“UKI”) mishandled a claim on his motor insurance policy. Where I refer to UKI, I include claims-handlers and others insofar as I hold UKI responsible for their acts or omissions. What happened The claim and complaint are ... (4 pages)View decision -
Decision Reference DRN-3349909
3 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3349909 The complaint Mr N complains that NewDay Ltd has refused to refund transactions (made using his NewDay credit card) to a fraudulent binary options company. What happened Mr N received a call from a representative of XMarkets.com (XMarkets) who sold him an investment opportunity... (7 pages)View decision -
Decision Reference DRN-3349878
3 Mar 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3349878 The complaint Mr H complains that NewDay Ltd refused to refund a transaction made to a scam binary options trading platform. What happened Mr H came across a binary options merchant called SolidCFD (‘S’) on Facebook. He left his contact details and a broker from S called him pr... (7 pages)View decision -
Decision Reference DRN-3322098
3 Mar 2022 Domestic & General Insurance Plc UpheldInsuranceDRN-3322098 The complaint Mr R complains that Domestic & General Insurance PLC (D&G) unfairly declined his claim for a broken television under his Sony protection policy. He would like D&G to repair or replace his broken television. Mr R is represented in his claim. But I’ll on... (5 pages)View decision -
Decision Reference DRN-3299385
3 Mar 2022 Clydesdale Bank Plc UpheldMortgagesDRN-3299385 The complaint Mr and Mrs P’s complaint about Clydesdale Bank Plc (Clydesdale) relates to Clydesdale’s decision not to consider Mr P’s benefits income in his and his wife’s joint application for further borrowing. What happened Mr and Mrs P took a mortgage with Clydesdale in 201... (3 pages)View decision -
Decision Reference DRN-3202522
3 Mar 2022 Berkeley Finance Limited UpheldMortgagesDRN-3202522 The complaint Miss B and Mr K complain that Berkeley Finance Limited (“Berkeley”) quoted them a £999 mortgage broker fee, but this had been changed to £1995 when they received their mortgage offer. What happened The facts of this complaint are well-known to both parties, so I w... (3 pages)View decision -
Decision Reference DRN-3297196
3 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3297196 The complaint Mr A complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim he made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says were misrepresented to him by the supplier. Mr A is represented by his... (6 pages)View decision
