We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3729394
30 Sep 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3729394 The complaint Miss B complains about how Aviva Life & Pensions UK Limited (Aviva) have calculated the value of her personal pension plan (PPP). Her PPP was originally held with another business, but as Aviva are now responsible for the management of the plan, for clarity I’... (5 pages)View decision -
Decision Reference DRN-3685275
30 Sep 2022 tom hartley cars limited UpheldConsumer CreditDRN-3685275 The complaint Mr H is complaining that tom hartley cars limited (“Tom Hartley”) gave him wrong information when brokering finance for him to acquire a car. What happened Mr H was looking to acquire a car in late 2021 from Tom Hartley. He was looking to acquire it through a fina... (2 pages)View decision -
Decision Reference DRN-3730368
30 Sep 2022 Barclays Bank UK PLC UpheldInvestmentsDRN-3730368 The complaint Mrs S complained that Barclays Bank UK PLC gave her unsuitable investment advice in 1993 which caused her financial loss. Mrs S brought her complaint through a representative but to help keep things simpler, I’ll just refer in my decision to Mrs S as the complaina... (5 pages)View decision -
Decision Reference DRN-3285143
30 Sep 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3285143 The complaint In summary, Mrs H has complained that Portal Financial Services LLP, provided her with unsuitable advice in respect of the transfer of her pensions and the reinvestment of the proceeds of transfer, into high risk investments. In bringing her complaint, Mrs H is re... (7 pages)View decision -
Decision Reference DRN-3638430
30 Sep 2022 Advantage Insurance Company Limited UpheldInsuranceDRN-3638430 The complaint Mrs W complains that Advantage Insurance Company Limited only paid part of her claim. What happened Mrs W’s insurance policy was renewed with Advantage Insurance around October 2020. During the previous policy year, Mrs W added an additional driver to the policy, ... (4 pages)View decision -
Decision Reference DRN-3730244
30 Sep 2022 ReAssure Limited UpheldInvestmentsDRN-3730244 The complaint Mrs A complained that ReAssure Limited (when it was trading as Legal & General ‘L&G’) gave her and her late husband unsuitable investment advice. This complaint is brought on behalf of Mrs A by a claims management company but to keep things simpler, I’ll m... (7 pages)View decision -
Decision Reference DRN-3699677
30 Sep 2022 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-3699677 The complaint Ms M complains that BMW Financial Services (GB) Limited (BMWFS) failed to inform her about a missing payment when they agreed a payment deferral. What happened In November 2019 Ms M entered a hire purchase agreement with BMWFS for a new car. The terms of this agre... (6 pages)View decision -
Decision Reference DRN-3329485
30 Sep 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3329485 The complaint Mr C complains that changes Metro Bank PLC has made to its processes mean he can no longer access his account or carry out transactions as he doesn’t own a mobile phone. He also complains that Metro Bank PLC didn’t send him hard copy statements when he asked for t... (4 pages)View decision -
Decision Reference DRN-3728214
30 Sep 2022 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-3728214 The complaint Mr W complained that in 2002 he was underpaid a terminal bonus by Aviva Life & Pensions UK Limited (when it was trading as AXA Sun Life) and he is unhappy with the amount Aviva has paid by way of redress. What happened In 2017, Aviva took over administration o... (5 pages)View decision -
Decision Reference DRN-3730106
30 Sep 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3730106 The complaint Mrs M complains that National Westminster Bank Plc incorrectly recorded her payments with Credit Reference Agencies (CRA’s) and they have charged her an annual fee and interest despite her being in financial difficulties. Mrs M is represented by her son in bringin... (7 pages)View decision
