We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-3117956
30 Sep 2022 Coutts & Company UpheldInvestmentsDRN-3117956 The complaint Mr and Mrs M complain about advice they received from Coutts & Company to invest £300,000 in a collective investment called the Orbita Capital Return Strategy. They say that advice was unsuitable because the investment represented more risk than they had been ... (6 pages)View decision -
Decision Reference DRN-3639677
30 Sep 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3639677 The complaint Mr W complains about the way The National Farmers’ Union Mutual Insurance Society Limited trading as NFU Mutual (“NFU”) handled a subsidence claim against his home and lifestyle insurance policy. Reference to NFU include their agents. What happened The background ... (4 pages)View decision -
Decision Reference DRN-3473635
30 Sep 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3473635 The complaint Mr P has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to make investments within the scheme including a discretionary managed portfolio and a Cape Verde ho... (15 pages)View decision -
Decision Reference DRN-3667288
30 Sep 2022 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-3667288 The complaint Mr C’s complained that Bank of Ireland (UK) Plc closed his account without notice, and caused him inconvenience. And he’d like compensation for the impact on him. What happened Mr C had an account with Bank of Ireland. In August 2020 Bank of Ireland asked Mr C que... (3 pages)View decision -
Decision Reference DRN-3565988
30 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3565988 The complaint Mr P complains that Monzo Bank Ltd (“Monzo”) have failed to refund £4,000 he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Mr P was scammed in... (3 pages)View decision -
Decision Reference DRN-3703347
30 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3703347 The complaint Mr P complains that Barclays Bank UK PLC won’t refund the money he lost to an investment scam. What happened Mr P fell victim to a cryptocurrency scam which led him to making three payments totalling £5,131 using his Visa debit card – linked to his Barclays curren... (3 pages)View decision -
Decision Reference DRN-3597190
30 Sep 2022 Phoenix Life Limited UpheldInvestmentsDRN-3597190 The complaint Mrs D is represented by a Claims Management Company (CMC). The CMC say Phoenix Life Limited (PL) provided Mrs D with unsuitable advice. What happened In 1991, Mrs D agreed to invest monthly into a 15-year WealthMaster Savings Plan following advice she took from PL... (3 pages)View decision -
Decision Reference DRN-3627747
30 Sep 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3627747 The complaint Mr C complains that Barclays Bank UK PLC trading as Barclaycard failed to properly administer his account, leading to an unauthorised transaction and the closure of his account, causing damage to his credit rating. What happened Mr C held an account with Barclayc... (3 pages)View decision -
Decision Reference DRN-3700910
30 Sep 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3700910 The complaint Mrs K complains about the settlement offer from Admiral Insurance Company Limited (“Admiral”) following a claim on her motor insurance policy. What happened Mrs K had a motor insurance policy with Admiral which renewed in January 2022. Unfortunately, her car was s... (3 pages)View decision -
Decision Reference DRN-3646005
30 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3646005 The complaint Mr N complains Everyday Lending Limited trading as Everyday Loans irresponsibly lent to him on multiple occasions. What happened Everyday Loans approved Mr N for the following loans: Loan Date Amount Term Monthly repayments (approx.) One September 2014 £1,500 13 m... (3 pages)View decision
