We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3090778
3 Mar 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3090778 The complaint Mrs C complains about Fairmead Insurance Limited’s handling of her Buildings Insurance claim. All references to Fairmead also include its agents What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead ... (3 pages)View decision -
Decision Reference DRN-3349517
3 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3349517 The complaint Mr M complains that PayPal (Europe) Sarl et Cie SCA won’t refund the cost of items which weren’t successfully delivered to him. Mr M is represented by his wife in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has m... (3 pages)View decision -
Decision Reference DRN-3255406
3 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3255406 The complaint Mr R complains that TransUnion International UK Limited shared his full credit report with his sibling. Mr R wants TransUnion to compensate him for the impact the mistake has had on him. What happened In early August 2021, Mr R told TransUnion that it had shared h... (2 pages)View decision -
Decision Reference DRN-3291763
3 Mar 2022 Alma Attic Limited UpheldBanking and PaymentsDRN-3291763 The complaint Mr W, a director of ‘H’ – a limited company, is unhappy with his merchant services provider Alma Attic Limited, trading as Glorydale Merchant Services (’Glorydale’). What happened The background to this complaint is well known to both H and Glorydale. I won’t repe... (5 pages)View decision -
Decision Reference DRN-3347923
3 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3347923 The complaint Mrs C complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says was misrepresented to her by the supplier. Mrs C is represented by a... (7 pages)View decision -
Decision Reference DRN-3197508
3 Mar 2022 TM Advances Limited UpheldConsumer CreditDRN-3197508 The complaint Miss N complained that TM Advances Limited lent to her irresponsibly and provided a loan that was unaffordable. What happened Miss N took out a loan with TM Advances as follows: Date taken Amount Term months Monthly payment Amount repayable Loan status 30/07/2020 ... (4 pages)View decision -
Decision Reference DRN-3349120
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3349120 The complaint Mrs E complains that U K Insurance Limited trading as Direct Line (UKI) unfairly removed cover for pre-existing conditions on her pet insurance policy Reference to UKI includes its agents. What happened Mrs E had a pet insurance policy with UKI for one of her dogs... (3 pages)View decision -
Decision Reference DRN-3322602
3 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3322602 The complaint Mr S has complained that Creation Consumer Finance Ltd rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr S bought solar panels for his home in May 2015. The purchase was funded by a loan from Creation, and that busine... (2 pages)View decision -
Decision Reference DRN-3336578
3 Mar 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3336578 The complaint M, a company, complains on behalf of Ms A about the way that Fairmead Insurance Limited trading as Legal and General dealt with her home insurance claim for flooding. What happened In early February 2020 Ms A suffered flooding at her home. When the flood happened,... (14 pages)View decision -
Decision Reference DRN-3160692
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3160692 The complaint Ms K complains that UK Insurance Limited (trading as Churchill Car Insurance) treated her unfairly when it settled a claim on her motor insurance. What happened Ms K had a car insurance policy with Churchill. In March 2021, she was involved in a road accident with... (3 pages)View decision
