We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3163054
3 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3163054 The complaint Mr D and Miss M say Everyday Lending Limited (ELL), trading as Everyday Loans, lent to them irresponsibly. What happened Mr D and Miss M took out a joint loan from ELL on 15 June 2020 for £4,500 over 48 months. The monthly repayment was £232.92 and the total repay... (3 pages)View decision -
Decision Reference DRN-3300129
3 Mar 2022 St Andrew's Insurance plc UpheldInsuranceDRN-3300129 The complaint Mr S is unhappy with the way St Andrew’s Insurance Plc has dealt with a subsidence claim he made under his home insurance policy. What happened Mr S got in touch with St Andrew’s in June 2017 to make a claim for subsidence damage affecting his flat. Other neighbou... (6 pages)View decision -
Decision Reference DRN-3238565
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3238565 The complaint Mr and Mrs K are unhappy that U K Insurance Limited (UKI) declined their claim under their travel insurance policy. Any reference to UKI includes all its agents. What happened Mr and Mrs K have a multi-trip travel insurance policy that runs alongside their current... (4 pages)View decision -
Decision Reference DRN-3127136
3 Mar 2022 Unum Ltd UpheldInsuranceDRN-3127136 The complaint Mrs G is unhappy with Unum Limited’s decision to decline her claim. What happened Mrs G has income protection insurance with Unum through her employer. In June 2019 she began experiencing symptoms of anxiety and depression. She was admitted to hospital the same mo... (4 pages)View decision -
Decision Reference DRN-3081950
3 Mar 2022 British Gas Insurance Limited UpheldInsuranceDRN-3081950 The complaint Mr R complains on his and his daughter’s behalf that when British Gas Insurance Limited (BG) serviced Ms R’s boiler its engineer left it an unsafe state. He also complains about the delays in fixing the issue and that BG’s engineers weren’t qualified to carry out ... (4 pages)View decision -
Decision Reference DRN-3188135
3 Mar 2022 XL Insurance Company SE UpheldInsuranceDRN-3188135 The complaint Mr B complains that XL Insurance Company SE (hereafter “XL Insurance”) unfairly settled his income protection claim. What happened Mr B is a delivery driver. He has access to a group income protection policy and following an accident at work in November 2020 made ... (2 pages)View decision -
Decision Reference DRN-3322513
3 Mar 2022 Jarvis Investment Management Limited UpheldInvestmentsDRN-3322513 The complaint Mr F complains about the poor service he has received from Jarvis Investment Management Limited (Jarvis). In particular, he says it is responsible for losing share certificates he sent to it. To put matters right Mr F wants Jarvis to meet the cost of obtaining rep... (4 pages)View decision -
Decision Reference DRN-3348608
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3348608 The complaint Mr H complains about U K Insurance Limited (UKI) saying his claim was being terminated without repairs having been done. He’s also unhappy with being misadvised in relation to the excess and with the progress of his claim up until that point. What happened I think... (3 pages)View decision -
Decision Reference DRN-3262133
3 Mar 2022 Building Block Insurance PCC Ltd UpheldInsuranceDRN-3262133 The complaint Mr M complains Building Block Insurance PCC Ltd unfairly declined his pet insurance claim when his dog was injured following an accident during a walk. What happened Mr M has a pet insurance for his dog W, which is underwritten by Building Block. The policy incl... (4 pages)View decision -
Decision Reference DRN-3303687
3 Mar 2022 Trinity Lane Insurance Company Limited UpheldInsuranceDRN-3303687 The complaint Ms B complains about how Trinity Lane Insurance Company Limited handled and settled a claim made on her motor insurance policy. What happened Another driver collided with an open door on Ms B’s car and she made a claim on her policy. She provided details of two in... (3 pages)View decision
