We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3261721
3 Mar 2022 Clydesdale Bank Plc UpheldMortgagesDRN-3261721 The complaint This complaint is about Mr and Mrs G’s mortgage account with Clydesdale Bank Plc. The complaint has been brought with the consent of both parties, but all our dealings have been with Mrs G. Mrs G is unhappy about the customer service she received from Clydesdale i... (4 pages)View decision -
Decision Reference DRN-3316922
3 Mar 2022 Creation Financial Services Limited UpheldInsuranceDRN-3316922 The complaint This complaint is about a payment protection insurance (PPI) policy which Mrs M took out in connection with a credit card account. Creation Financial Services Limited has accepted responsibility for this complaint. So I’ll refer to the business as Creation to keep... (3 pages)View decision -
Decision Reference DRN-3294799
3 Mar 2022 Interactive Investor Services Limited UpheldInvestmentsDRN-3294799 The complaint Mr V complains that Interactive Investor Services Limited (“II”) didn’t tell him that it couldn’t accept the shares he wanted to transfer into his account. He wants compensation for the financial loss he says he’s made. What happened Mr V had a holding of shares i... (3 pages)View decision -
Decision Reference DRN-3326387
3 Mar 2022 Scottish Building Society UpheldMortgagesDRN-3326387 The complaint Mr and Mrs L complain Scottish Building Society (“SBS”) took the incorrect repayments on their mortgage account so they’ve underpaid the interest. This stopped them from switching to a better deal as there’s a dispute over the redemption figure. What happened Arou... (5 pages)View decision -
Decision Reference DRN-3192568
3 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3192568 The complaint Mr M complained that Loans 2 Go Limited didn’t do affordability checks and so lent to him irresponsibly and provided loans that were unaffordable. He told us he was in a vicious circle, borrowing loans in order to repay other debt. What happened Mr M took out loan... (4 pages)View decision -
Decision Reference DRN-3244778
3 Mar 2022 County Capital Wealth Management Limited UpheldPensions and AnnuitiesDRN-3244778 The complaint Mr E complains that County Capital Wealth Management Limited (County Capital) gave him unsuitable advice to transfer out of the British Steelworkers Pension Scheme (BSPS) into a Self-Invested Personal Pension (SIPP). What happened Mr E is represented by a professi... (16 pages)View decision -
Decision Reference DRN-3346700
3 Mar 2022 Unum Ltd UpheldInsuranceDRN-3346700 The complaint Mr A complains about Unum Ltd’s handling of his dental insurance claims. What happened I issued a provisional decision on 17 February 2022. Here’s what my findings said: “Mr A claimed £1,272 for dental treatment. Unum responded to say he’d claimed £1,113, and that... (2 pages)View decision -
Decision Reference DRN-3336779
3 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3336779 The complaint Ms O is unhappy with the outcome of her complaint following a claim she made to Shawbrook Bank Limited under Sections 56 and 75 of the Consumer Credit Act 1974 (the ‘Act’) for some allegedly mis-sold solar panels. What happened The parties are aware of the backgro... (3 pages)View decision -
Decision Reference DRN-3031622
3 Mar 2022 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-3031622 The complaint Mr and Mrs M complain that AIB Group (UK) Plc trading as First Trust Bank (AIB) didn’t do enough to help them recover their money when they were the victims of an online investment scam. The payments all came from a joint account, but for ease of reading and as he... (3 pages)View decision -
Decision Reference DRN-3338435
3 Mar 2022 Allay Claims Ltd UpheldClaims ManagementDRN-3338435 The complaint Mr D complains that Allay Claims Limited are asking him to pay their success fee for a payment protection insurance (PPI) claim he never authorised them to make. Mr D is represented by Mr S in bringing his complaint. For ease of reading I will refer only to Mr D i... (5 pages)View decision
