We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3347543
3 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3347543 The complaint Mr C has complained that Loans 2 Go Limited was irresponsible in lending to him. What happened In August 2020 Mr C took out a loan with Loans 2 Go for £1,900. The loan was taken out over 24 months with an APR of 493.6% and his monthly repayments were £312.87 makin... (3 pages)View decision -
Decision Reference DRN-3346119
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3346119 The complaint Miss H complains because U K Insurance Limited (‘UKI’) hasn’t paid a cancellation claim under her travel insurance policy. All references to UKI include the agents it has appointed to handle claims on its behalf. What happened Miss H held an annual travel insuranc... (3 pages)View decision -
Decision Reference DRN-3333634
3 Mar 2022 Fortrade Limited UpheldInvestmentsPage 1 of 9The complaint Mr C complains that Fortrade Limited pressured him into re-opening a Contracts for Difference (CFD) trading account and gave him bad advice on what to trade. He complains that as a result of Fortrade’s actions, he suffered financial losses for which he should be co... (9 pages)View decision -
Decision Reference DRN-3102314
3 Mar 2022 J D Williams & Company Limited UpheldConsumer CreditDRN-3102314 The complaint Miss T complains that J D Williams & Company Limited, trading as Jacamo charged excessive interest on her account and failed to provide information she requested concerning the account and then defaulted it. What happened The details of this complaint are well... (2 pages)View decision -
Decision Reference DRN-3263536
3 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3263536 The complaint Ms G and Mr T complain about the service provided by Royal & Sun Alliance Insurance (RSA) when they made a claim under their home emergency insurance policy. All references to RSA include agents acting on its behalf. What happened In April 2021 Ms G and Mr T ... (2 pages)View decision -
Decision Reference DRN-3276343
3 Mar 2022 RAC Insurance Limited UpheldInsuranceDRN-3276343 The complaint Mr and Mrs A’s complaint is about RAC Insurance Limited’s handling of a key replacement claim they made under their Roadside Assistance Insurance Policy. What happened The details of the complaint are well known to both parties, so I won’t repeat them again here. ... (2 pages)View decision -
Decision Reference DRN-3337726
3 Mar 2022 DTW Associates Limited UpheldConsumer CreditDRN-3337726 Complaint Mr G has complained that DTW Associates Limited (trading as “Auto Advance”) provided him with an unaffordable loan. Background Auto Advance provided Mr G with a loan for £5,000.00 in April 2016. The loan had an APR of 176.42% and a 36-month term. This meant that the t... (4 pages)View decision -
Decision Reference DRN-3347481
3 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3347481 The complaint Mr L complains that HSBC UK Bank Plc (“HSBC”) has refused to refund several payments he made using his HSBC Visa debit card. He says he made these payments on the advice of someone he believed was training him to trade. This person, Mr L says, turned out to be a... (6 pages)View decision -
Decision Reference DRN-3306363
3 Mar 2022 Greenlight Credit Ltd UpheldConsumer CreditDRN-3306363 Complaint Miss C has complained that Greenlight Credit Ltd (trading as “Varooma”) provided her with an unaffordable logbook loan. Background Varooma provided Miss C with a logbook loan for £900 in June 2019. This loan had an APR of 233.79%. And the total amount to repay of £2,0... (4 pages)View decision -
Decision Reference DRN-3126261
2 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3126261 The complaint Mr W says Everyday Lending Limited (ELL), trading as Everyday Loans, lent to him irresponsibly. What happened Mr W took out a 48-month instalment loan from ELL on 6 October 2020 for £5,100. The monthly repayments were £272.85 and the total repayable was £13,096.80... (3 pages)View decision
