We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
-
Decision Reference DRN-3345171
2 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3345171 The complaint Mr L has complained about U K Insurance Limited’s (UKI) handling of a claim on his motor insurance policy. Reference to UKI includes its agents. Provisional decision I issued a provisional decision on 15 February 2022. For ease I’ve copied the relevant extracts be... (3 pages)View decision -
Decision Reference DRN-3341524
2 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3341524 The complaint Mr N complained that Everyday Lending Limited trading as Everyday Loans lent to him irresponsibly and provided lending that was unaffordable. He was also unhappy about the lack of support from Everyday Loans after he made the lender aware he was experiencing diffi... (4 pages)View decision -
Decision Reference DRN-3344969
2 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3344969 The complaint Mrs B complains that HSBC UK Bank Plc did not deduct an overpayment from the outstanding balance of her credit card when they paid this into her joint bank account. Mrs B is represented by her husband in bringing this complaint. But for ease of reading, I’ll refer... (4 pages)View decision -
Decision Reference DRN-3343198
2 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3343198 The complaint Ms L complains PayPal (Europe) Sarl et Cie SCA wouldn’t close her account or delete her personal information from its system. She believes PayPal provided poor customer service and that the difficulties this caused were avoidable. What happened I issued my provisi... (5 pages)View decision -
Decision Reference DRN-3322883
2 Mar 2022 Creation Financial Services Limited UpheldBanking and PaymentsDRN-3322883 The complaint Mr R complains that Creation Financial Services Limited (Creation) didn’t set up a direct debit payment for May 2021. He would like a late payment fee incurred refunded. And reassurance that his credit file hasn’t been impacted. What happened The details of this ... (2 pages)View decision -
Decision Reference DRN-3290232
2 Mar 2022 Aviva Insurance Limited UpheldInsuranceDRN-3290232 The complaint Mr H is unhappy Aviva Insurance Limited stopped paying his claim. What happened Mr H had an income protection policy through his employer that was underwritten by Aviva. Mr H had surgery on his left wrist in December 2017. Following this he had persistent swelling... (3 pages)View decision -
Decision Reference DRN-3211790
2 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3211790 The complaint Mr S complains that HSBC UK Bank Plc wouldn’t provide the same overdraft facility when he converted his joint account to a sole account. What happened Mr S said he was given a court order as part of his divorce that ordered him to take full responsibility for the ... (3 pages)View decision -
Decision Reference DRN-3322404
2 Mar 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3322404 The complaint Mrs M and X complain that Fairmead Insurance Limited (“Fairmead”) has declined to pay out for their home insurance claim. What happened Mrs M and X’s home was affected by a fall of hail in early December 2020. Water damage was caused to both buildings and contents... (5 pages)View decision -
Decision Reference DRN-3008702
2 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3008702 The complaint Miss G is unhappy because Santander UK Plc has declined to reimburse her the money she lost when she attempted to purchase a car, which it later emerged was not owned by the seller. Background The details of this case were clearly set out by our investigator when ... (4 pages)View decision -
Decision Reference DRN-3226743
2 Mar 2022 National Westminster Bank Plc UpheldMortgagesDRN-3226743 The complaint Mr and Mrs K complain about several issues they have had with their National Westminster Bank Plc (“NatWest”) mortgage in regard to a term extension. They say: NatWest took an unreasonably long period of time to respond to their initial request to extend the rep... (5 pages)View decision
