We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
-
Decision Reference DRN-3354090
29 Sep 2022 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-3354090 The complaint Mrs S says she received unsuitable advice to invest in shares in a private company. She says the advice was given by Amyma Ltd (Amyma), an appointed representative of Equity For Growth (Securities) Limited (EFG). So Mrs S thinks EFG should pay her compensation. Wh... (14 pages)View decision -
Decision Reference DRN-3675870
29 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3675870 The complaint Mr B complains that HSBC UK Bank Plc won’t refund money he lost after he fell victim to a scam. What happened The background to this complaint is well known to both parties and has been well detailed in our investigator’s view, so I won’t repeat it in detail. But ... (4 pages)View decision -
Decision Reference DRN-3722256
29 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3722256 The complaint Mr H complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim he made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr H is represented ... (7 pages)View decision -
Decision Reference DRN-3700861
29 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3700861 The complaint Mrs K complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says were misrepresented to her by the supplier. Mrs K was initially rep... (7 pages)View decision -
Decision Reference DRN-3588663
29 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3588663 The complaint Mr Y complains Monzo Bank Ltd didn’t reimburse the money he lost when he was tricked into paying for an item he did not receive. What happened Both parties accept that Mr Y was the victim of a scam after he made a faster payment of £1,230. He made this payment for... (4 pages)View decision -
Decision Reference DRN-3727833
29 Sep 2022 Nationwide Building Society UpheldInvestmentsDRN-3727833 The complaint The estate of Ms C complains that Nationwide Building Society failed to keep accurate records of the late Ms C’s fixed rate bond. The estate of Ms C says this resulted in her losing out on interest which her estate should be entitled to. The estate of Ms C is repr... (3 pages)View decision -
Decision Reference DRN-3707417
29 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3707417 The complaint Ms B complains that Transunion International UK Limited (Transunion) was displaying incorrect information on her credit file and they failed to act on it when she notified them. What happened Ms B was a guarantor for a loan her son took out with a company I’ll cal... (3 pages)View decision -
Decision Reference DRN-3375749
29 Sep 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3375749 The complaint Mr B complains that the compensation offered by The Prudential Assurance Company Limited when it failed to pay his pension benefits in a timely manner is derisory. What happened Mr B held pension benefits with Prudential. He reached 55 years of age in May 2021, an... (4 pages)View decision -
Decision Reference DRN-3645897
29 Sep 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3645897 The complaint Mr A complains that The Co-operative Bank Plc (‘The Co-op’) won’t reimburse the money he’s lost to a fraudster. What’s happened? Mr A has fallen victim to a cryptocurrency investment scam. He says that he wanted to invest in cryptocurrency but had no prior investm... (6 pages)View decision -
Decision Reference DRN-3682183
29 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3682183 The complaint Mr G complains that Transunion International UK Limited (Transunion) failed to correctly update his credit report with his electoral register information, causing him to miss out on lower interest rate credit deals. What happened In December 2020, Mr G moved from ... (3 pages)View decision
