We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3284886
2 Mar 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3284886 Complaint Miss P has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss P with a loan of £1,200 in February 2020. This loan had an APR of 1,013.2% and a 18-month term. This all meant the total amount repayable of £4,9... (4 pages)View decision -
Decision Reference DRN-3207913
1 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3207913 The complaint Mr D complains that Creation Consumer Finance Limited hasn’t extended the special offer date for his payment under a fixed sum loan agreement that he used to pay for a sofa. What happened Mr D entered into a fixed sum loan agreement with Creation Consumer Finance ... (3 pages)View decision -
Decision Reference DRN-3344029
1 Mar 2022 National Westminster Bank Plc UpheldConsumer CreditDRN-3344029 The complaint Mr M complains that National Westminster Bank Plc (NatWest) marked his credit file with missed payments for his personal loan and transferred his current account debt and personal loan to a debt collection agency (DCA). What happened Mr M had a current account and... (5 pages)View decision -
Decision Reference DRN-3329324
1 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3329324 The complaint Miss T complains about the charge for excess mileage that Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, has made after she voluntarily terminated the hire purchase agreement under which a car had been supplied to her. What happened... (5 pages)View decision -
Decision Reference DRN-3329292
1 Mar 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3329292 The complaint Mr J complains about the charge for excess mileage that Mercedes-Benz Financial Services UK Limited, trading as Mercedes-Benz Finance, has made after he voluntarily terminated the hire purchase agreement under which a car had been supplied to him. What happened I ... (5 pages)View decision -
Decision Reference DRN-3277481
1 Mar 2022 Zurich Insurance PLC UpheldInsuranceDRN-3277481 The complaint Mr G complains about how Zurich Insurance PLC handled his claim on a property insurance policy that covers his flat. What happened Mr G owns a flat that he rented out. This was covered by an insurance policy provided by Zurich in the name of a property management ... (3 pages)View decision -
Decision Reference DRN-2712291
1 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-2712291 The complaint Mr T complains Santander UK Plc discriminated against him when it said he would need a mobile phone in order to continue using online banking. What happened Mr T and his wife have a current account with Santander – it’s a joint account. Mr T says he’s been using o... (8 pages)View decision -
Decision Reference DRN-3216593
1 Mar 2022 Allianz Insurance Plc UpheldInsuranceDRN-3216593 The complaint Mr S complains about the level of service received from Allianz Insurance Plc following claims against his buildings insurance. Reference to Allianz include the actions of their agents. What happened The background to this longstanding dispute is well known to all... (5 pages)View decision -
Decision Reference DRN-3244786
1 Mar 2022 AWP P&C SA UpheldInsuranceDRN-3244786 The complaint Mr S is unhappy that AWP P&C SA (AWP) declined his travel insurance claim. Mr S is represented in bringing this complaint by his father, but for ease of reference, I’ll refer to any submissions as being made by Mr S personally. What happened Mr S purchased a s... (3 pages)View decision -
Decision Reference DRN-3342741
1 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3342741 Complaint Ms O has complained that Santander UK Plc (“Santander”) unfairly added interest, fees and charges to her overdraft which led to her missing payment on her credit card. Background One of our adjudicators looked at Ms O’s complaint and thought Santander should have real... (2 pages)View decision
