We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120936 results
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Decision Reference DRN-3414902
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3414902 Complaint Mr Z has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr Z with a loan for £3,000.00 in May 2015. This loan was due to be repaid in 30 monthly instalments of around... (2 pages)View decision -
Decision Reference DRN-3367023
11 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3367023 Complaint Mr T has complained about a loan AvantCredit of UK, LLC (“Avant Credit”) provided to him. He says the loan was unaffordable. Background Avant Credit provided Mr T with a loan for £8,900.00 in May 2015. This loan was due to be repaid in 60 monthly instalments of just u... (2 pages)View decision -
Decision Reference DRN-3364879
9 Apr 2022 Madison CF UK Limited UpheldConsumer CreditDRN-3364879 The complaint Ms S has complained that Madison CF UK Limited trading as 118 118 Money lent to her irresponsibly. What happened Ms S borrowed £1,000 from Madison in October 2020. The loan was due to be repaid in 24 monthly instalments of about £72. The total amount repayable was... (4 pages)View decision -
Decision Reference DRN-3418661
9 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3418661 The complaint Ms P has complained that Loans2Go Limited lent to her irresponsibly. What happened I issued a provisional decision in March 2022 that I summarise below Ms P was given two loans by Loans2Go in 2019. Loan 1 in August 2019 was for £400 repayable over 18 months in mon... (4 pages)View decision -
Decision Reference DRN-3425458
9 Apr 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3425458 The complaint Mr D complains that HSBC Bank UK Plc (“HSBC”) has refused to refund several payments he made to a fraudulent company (Boss Capital). These payments were made using Mr D’s HSBC Mastercard and Visa credit cards. What happened The circumstances of this complaint are... (5 pages)View decision -
Decision Reference DRN-3425453
9 Apr 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3425453 The complaint Mr S complains that NewDay Ltd (“NewDay”) has refused to refund transactions he believed he was making to a legitimate binary options company called Golden Markets, which he says turned out to be fraudulent. He made these transactions using his NewDay (Debenhams)... (6 pages)View decision -
Decision Reference DRN-3420539
8 Apr 2022 1plus1 Loans Limited UpheldConsumer CreditDRN-3420539 The complaint Mrs O complains about a loan from 1Plus1 Loans Limited, (“1Plus1”), which she says was unaffordable. The complaint is brought to this service on Mrs O’s behalf by a claims’ management company. But for ease I have referred below to all actions being taken by Mrs O.... (7 pages)View decision -
Decision Reference DRN-3423698
8 Apr 2022 Santander UK Plc UpheldMortgagesDRN-3423698 The complaint Mr and Mrs L complain that Santander UK Plc hasn’t provided them with information they requested about their mortgage. They’d like Santander to respond in full to all the questions set out in a letter provided to us. What happened Mr and Mrs L took out a mortgage ... (4 pages)View decision -
Decision Reference DRN-3425172
8 Apr 2022 Nationwide Building Society UpheldMortgagesDRN-3425172 The complaint Mr and Mrs I complain about unnecessary delays when they applied to port their mortgage with Nationwide Building Society. They say they had to apply to another lender. Mr and Mrs I ask for compensation for their financial loss, including the early repayment charge... (3 pages)View decision -
Decision Reference DRN-3303038
8 Apr 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3303038 The complaint Mr K and Mrs K have complained that Shawbrook Bank Limited (“Shawbrook”) rejected their claim against it under section 75 of the Consumer Credit Act 1974 in relation to their purchase of some solar panels. Background Mr K and Mrs K bought solar panels for their ho... (2 pages)View decision
