We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3141225
1 Mar 2022 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-3141225 The complaint Mr and Mrs J complain about how The National Farmers' Union Mutual Insurance Society Limited (“NFU”) handled their claim on their home insurance. What happened Mr and Mrs J had home insurance with NFU to cover their Grade II listed property. In 2017 they made... (4 pages)View decision -
Decision Reference DRN-3313100
1 Mar 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3313100 The complaint Mr M complains that National Westminster Bank Plc (NatWest) failed to complete a bank transfer on time. What happened In May 2021, Mr M visited a NatWest branch to arrange a large bank transfer, which he says was being sent to his solicitor to complete the purchas... (3 pages)View decision -
Decision Reference DRN-3342270
1 Mar 2022 Christian Paul Gachet UpheldConsumer CreditDRN-3342270 The complaint Miss R has complained that Christian Paul Gachet trading as Easylogbookloans.tv (“ELBL”) was irresponsible to have agreed credit for her. What happened ELBL provided Miss R with a loan of £1,000 in May 2017. The total amount of £2,050, including interest and charg... (4 pages)View decision -
Decision Reference DRN-3342198
1 Mar 2022 Carcashpoint Limited UpheldConsumer CreditDRN-3342198 The complaint Miss E has complained that CarCashPoint Limited (“CCP”) was irresponsible to have agreed credit for her. What happened CCP provided Miss E with a loan of £830 in February 2019. The total amount of £2,025, including interest and charges, was to be repaid in 18 inst... (4 pages)View decision -
Decision Reference DRN-3339276
1 Mar 2022 Vanquis Bank Limited UpheldBanking and PaymentsDRN-3339276 The complaint Mr L complains that Vanquis Bank Limited declined his payment deferral request. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr L had a credit card with Vanquis. At the start of 2020, th... (4 pages)View decision -
Decision Reference DRN-3322001
1 Mar 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3322001 The complaint Mr M has complained TSB Bank plc hasn’t properly considered his claim that fraud happened on his joint account with his ex-partner. What happened In December 2015 Mr M and his partner split up. He notified TSB that they no longer managed the account jointly on 9 M... (4 pages)View decision -
Decision Reference DRN-2335644
1 Mar 2022 Executive Benefit Consultancy Limited UpheldPensions and AnnuitiesDRN-2335644 The complaint Mrs F complains that Executive Benefit Consultancy Limited (EBC) gave her unsuitable advice to transfer a final salary occupational pension (OPS) into a self-invested personal pension (SIPP). Mrs F is represented in bringing this complaint, but for ease, all comme... (10 pages)View decision -
Decision Reference DRN-3341605
1 Mar 2022 Skyfire Insurance Company Limited UpheldInsuranceDRN-3341605 The complaint Mr M is unhappy Skyfire Insurance Company Limited declined his motor insurance claim. For the purposes of this decision my references to Skyfire also include reference to any of Skyfire’s agents. What happened On 14 January 2021 Mr M was unfortunately in a road tr... (4 pages)View decision -
Decision Reference DRN-3339126
1 Mar 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3339126 The complaint Miss C is unhappy Santander UK Plc won’t refund money she was deceived into transferring to another person. What happened On 8 February 2022 I issued my provisional decision on this complaint explaining that I was intending to uphold it in part. I gave both sides ... (6 pages)View decision -
Decision Reference DRN-3341761
1 Mar 2022 Blueberry Wealth Limited UpheldMortgagesDRN-3341761 The complaint This complaint is about an application Mrs and Mr M made to re-mortgage their home onto a consumer buy-to-let (CBTL) basis and take a new residential mortgage for a new home. The transaction was arranged by a broker representing Blueberry Wealth Limited (BWL) and ... (6 pages)View decision
