We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-3726062
30 Sep 2022 Nationwide Building Society UpheldMortgagesDRN-3726062 The complaint Mr T moved his mortgage from Nationwide Building Society. But his old mortgage wasn’t fully redeemed. He complains about how this happened, and that Nationwide then referred the outstanding payment straight to a debt collection agency, without contacting him. What... (5 pages)View decision -
Decision Reference DRN-3718018
30 Sep 2022 Target Servicing Limited UpheldMortgagesDRN-3718018 The complaint Mr M has complained about delays with Target Servicing Limited when he needed a Deed of Postponement to allow him to remortgage. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dis... (2 pages)View decision -
Decision Reference DRN-3687527
30 Sep 2022 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3687527 The complaint Mr L complains that the advice he was given in 2014 by Portal Financial Services LLP to transfer his personal pension plan (PPP) into a Self-Invested Personal Pension (SIPP) was unsuitable, and he has suffered a financial loss as a result. What happened In 2014 Mr... (7 pages)View decision -
Decision Reference DRN-3701320
30 Sep 2022 Klarna Bank AB (publ) UpheldConsumer CreditDRN-3701320 The complaint Mr H complains that Klarna Bank AB (publ) (‘Klarna’) registered two late payment markers on his account. What happened In October 2021 Mr H purchased an item using a fixed sum loan agreement from Klarna. Later that month he set up a direct debit mandate so Klarna ... (4 pages)View decision -
Decision Reference DRN-3727883
30 Sep 2022 National Westminster Bank Plc UpheldMortgagesDRN-3727883 The complaint Mr G says National Westminster Bank Plc was unfair to decline his application to convert his mortgage to interest only and increase his borrowing. What happened Mr G has a repayment mortgage and other banking products with NatWest. In February 2022 he applied for ... (2 pages)View decision -
Decision Reference DRN-3183798
30 Sep 2022 Central Markets Investment Management Limited UpheldPensions and AnnuitiesDRN-3183798 The complaint Mr W has complained that he was unsuitably advised by Central Markets Investment Management Ltd (CMIM), as a trustee of his Small Self-Administered Scheme (SSAS), to invest in a Cape Verde hotel development of The Resort Group (TRG) . Mr W is represented in this c... (14 pages)View decision -
Decision Reference DRN-3725232
30 Sep 2022 Santander UK Plc UpheldBanking and PaymentsDRN-3725232 The complaint Mr E complained that he didn’t get the money from an attempted transfer into his account with Santander UK Plc. He accepted he’d made a mistake with the account number, but was frustrated at what he saw as Santander’s refusal to help. What happened Mr E told us a ... (3 pages)View decision -
Decision Reference DRN-3716151
30 Sep 2022 We Fight Any Claim Limited UpheldClaims ManagementDRN-3716151 The complaint Mr S complains that We Fight Any Claim Limited (“WFAC”) missed the deadline to submit his complaint for mis-sold Payment Protection Insurance (“PPI”) and they also instructed debt collectors to recover their fees on a separate PPI complaint even though Mr S hadn’t... (2 pages)View decision -
Decision Reference DRN-3724481
30 Sep 2022 The Royal London Mutual Insurance Society Limited UpheldInvestmentsDRN-3724481 The complaint Mr H complains The Royal London Mutual Insurance Society Limited (“Royal London”) gave him inappropriate advice to invest in a UK growth fund in 1998 and 1999. Mr H’s complaint is made by his attorney. Also he is represented by a claims management company. But I’l... (6 pages)View decision -
Decision Reference DRN-3727578
30 Sep 2022 AXA Insurance UK Plc UpheldInsuranceDRN-3727578 The complaint Mr and Mrs N are unhappy with the way in which AXA Insurance UK Plc has handled a claim they made on their travel insurance policy. What happened Mr and Mrs N booked a package holiday abroad in March 2020 for them and their family, departing the UK on 13 March 202... (4 pages)View decision
