We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-3704982
29 Sep 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3704982 The complaint Ms G complains that AvantCredit of UK LLC lent to her when she could not afford it. What happened Ms G’s application to AvantCredit did state that she needed the £6,000 loan in 2016 for debt consolidation. Recently AvantCredit has made submissions on that and I wi... (5 pages)View decision -
Decision Reference DRN-3354090
29 Sep 2022 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-3354090 The complaint Mrs S says she received unsuitable advice to invest in shares in a private company. She says the advice was given by Amyma Ltd (Amyma), an appointed representative of Equity For Growth (Securities) Limited (EFG). So Mrs S thinks EFG should pay her compensation. Wh... (14 pages)View decision -
Decision Reference DRN-3675870
29 Sep 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3675870 The complaint Mr B complains that HSBC UK Bank Plc won’t refund money he lost after he fell victim to a scam. What happened The background to this complaint is well known to both parties and has been well detailed in our investigator’s view, so I won’t repeat it in detail. But ... (4 pages)View decision -
Decision Reference DRN-3722256
29 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3722256 The complaint Mr H complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim he made under sections 56 and 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system he says was misrepresented to him by the supplier. Mr H is represented ... (7 pages)View decision -
Decision Reference DRN-3700861
29 Sep 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3700861 The complaint Mrs K complains that Shawbrook Bank Limited (“Shawbrook”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says were misrepresented to her by the supplier. Mrs K was initially rep... (7 pages)View decision -
Decision Reference DRN-3588663
29 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3588663 The complaint Mr Y complains Monzo Bank Ltd didn’t reimburse the money he lost when he was tricked into paying for an item he did not receive. What happened Both parties accept that Mr Y was the victim of a scam after he made a faster payment of £1,230. He made this payment for... (4 pages)View decision -
Decision Reference DRN-3727833
29 Sep 2022 Nationwide Building Society UpheldInvestmentsDRN-3727833 The complaint The estate of Ms C complains that Nationwide Building Society failed to keep accurate records of the late Ms C’s fixed rate bond. The estate of Ms C says this resulted in her losing out on interest which her estate should be entitled to. The estate of Ms C is repr... (3 pages)View decision -
Decision Reference DRN-3707417
29 Sep 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3707417 The complaint Ms B complains that Transunion International UK Limited (Transunion) was displaying incorrect information on her credit file and they failed to act on it when she notified them. What happened Ms B was a guarantor for a loan her son took out with a company I’ll cal... (3 pages)View decision -
Decision Reference DRN-3375749
29 Sep 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-3375749 The complaint Mr B complains that the compensation offered by The Prudential Assurance Company Limited when it failed to pay his pension benefits in a timely manner is derisory. What happened Mr B held pension benefits with Prudential. He reached 55 years of age in May 2021, an... (4 pages)View decision -
Decision Reference DRN-3645897
29 Sep 2022 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-3645897 The complaint Mr A complains that The Co-operative Bank Plc (‘The Co-op’) won’t reimburse the money he’s lost to a fraudster. What’s happened? Mr A has fallen victim to a cryptocurrency investment scam. He says that he wanted to invest in cryptocurrency but had no prior investm... (6 pages)View decision
