We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3835008
13 Jan 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3835008 The complaint Mr C complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. Inspirational Financial Management Limited is responsible for answering this complaint and so... (11 pages)View decision -
Decision Reference DRN-3882286
13 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3882286 The complaint Mr H has complained about his car insurer AA Underwriting Insurance Company Limited (AAU) because it has voided his cover to a date part way through the policy year (meaning it didn’t exist after that time) and, by association, declined a claim which occurred afte... (5 pages)View decision -
Decision Reference DRN-3780260
13 Jan 2023 TSB Bank plc UpheldBanking and PaymentsDRN-3780260 The complaint Mr H complains that he didn’t get a zero per cent balance transfer from TSB Bank plc (TSB). What happened Mr H applied for a new credit card from TSB in June 2021. This was agreed with a limit of £7,000. At the time, TSB were offering 0% interest for up to 27 mont... (3 pages)View decision -
Decision Reference DRN-3628890
13 Jan 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3628890 The complaint Mr G complains that Aviva Life & Pensions UK Limited failed to pay, or provide timely information about, a special bonus due to be added to his pension savings in 2020. What happened Mr G holds pension savings with Aviva. Those savings arose from a pension pol... (3 pages)View decision -
Decision Reference DRN-3151115
13 Jan 2023 Capital Professional Limited UpheldInvestmentsDRN-3151115 The complaint Mr F complains about Capital Professional Limited trading as Ascot Lloyd. He’s unhappy with the level of service he’s received from them and would like a refund of the fees he’s paid. What happened Mr F was a client of a firm (B1) that was acquired by Ascot Lloyd ... (3 pages)View decision -
Decision Reference DRN-3899687
13 Jan 2023 Santander UK Plc UpheldConsumer CreditDRN-3899687 The complaint Mr P complains that Santander UK plc (Santander) didn’t immediately reduce his monthly payments after he made a part settlement payment leading to additional interest being charged. And of delays in dealing with his complaint. He would like more compensation than... (2 pages)View decision -
Decision Reference DRN-3825224
13 Jan 2023 Morses Club PLC UpheldConsumer CreditDRN-3825224 The complaint Ms W, through her representative, complains that Morses Club PLC lent to her irresponsibly. Ms W says that she was on benefits and a low income and was not able to afford these loans. What happened Using information provided by Morses, here is a brief loan table. ... (6 pages)View decision -
Decision Reference DRN-3240241
13 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3240241 The complaint Mr J complains about the advice given by D C Financial Limited (‘DCFL’) to transfer the benefits he held in the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). The BSPS is a defined benefit (‘DB’) occupational pension scheme. He... (14 pages)View decision -
Decision Reference DRN-3819469
13 Jan 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3819469 The complaint Mrs C complains about Casualty & General Insurance Company (Europe) Ltd trading as Perfect Pet (PP) and their decision to decline a claim made on her pet insurance policy. What happened Mrs C took out an annually renewable pet insurance policy with PP. Her ren... (3 pages)View decision -
Decision Reference DRN-3898775
13 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3898775 The complaint Mr H complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it increased his credit limit and didn’t treat him fairly when he complained about some of the transactions on his account. What happened NewDay opened a credit card account for Mr H ... (7 pages)View decision