We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119791 results
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Decision Reference DRN-3349517
3 Mar 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3349517 The complaint Mr M complains that PayPal (Europe) Sarl et Cie SCA won’t refund the cost of items which weren’t successfully delivered to him. Mr M is represented by his wife in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments she has m... (3 pages)View decision -
Decision Reference DRN-3255406
3 Mar 2022 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-3255406 The complaint Mr R complains that TransUnion International UK Limited shared his full credit report with his sibling. Mr R wants TransUnion to compensate him for the impact the mistake has had on him. What happened In early August 2021, Mr R told TransUnion that it had shared h... (2 pages)View decision -
Decision Reference DRN-3291763
3 Mar 2022 Alma Attic Limited UpheldBanking and PaymentsDRN-3291763 The complaint Mr W, a director of ‘H’ – a limited company, is unhappy with his merchant services provider Alma Attic Limited, trading as Glorydale Merchant Services (’Glorydale’). What happened The background to this complaint is well known to both H and Glorydale. I won’t repe... (5 pages)View decision -
Decision Reference DRN-3347923
3 Mar 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3347923 The complaint Mrs C complains that Shawbrook Bank Limited (“Shawbrook”) has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system she says was misrepresented to her by the supplier. Mrs C is represented by a... (7 pages)View decision -
Decision Reference DRN-3197508
3 Mar 2022 TM Advances Limited UpheldConsumer CreditDRN-3197508 The complaint Miss N complained that TM Advances Limited lent to her irresponsibly and provided a loan that was unaffordable. What happened Miss N took out a loan with TM Advances as follows: Date taken Amount Term months Monthly payment Amount repayable Loan status 30/07/2020 ... (4 pages)View decision -
Decision Reference DRN-3349120
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3349120 The complaint Mrs E complains that U K Insurance Limited trading as Direct Line (UKI) unfairly removed cover for pre-existing conditions on her pet insurance policy Reference to UKI includes its agents. What happened Mrs E had a pet insurance policy with UKI for one of her dogs... (3 pages)View decision -
Decision Reference DRN-3322602
3 Mar 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3322602 The complaint Mr S has complained that Creation Consumer Finance Ltd rejected his claim against it under Section 75 of the Consumer Credit Act 1974. What happened Mr S bought solar panels for his home in May 2015. The purchase was funded by a loan from Creation, and that busine... (2 pages)View decision -
Decision Reference DRN-3336578
3 Mar 2022 Fairmead Insurance Limited UpheldInsuranceDRN-3336578 The complaint M, a company, complains on behalf of Ms A about the way that Fairmead Insurance Limited trading as Legal and General dealt with her home insurance claim for flooding. What happened In early February 2020 Ms A suffered flooding at her home. When the flood happened,... (14 pages)View decision -
Decision Reference DRN-3160692
3 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3160692 The complaint Ms K complains that UK Insurance Limited (trading as Churchill Car Insurance) treated her unfairly when it settled a claim on her motor insurance. What happened Ms K had a car insurance policy with Churchill. In March 2021, she was involved in a road accident with... (3 pages)View decision -
Decision Reference DRN-3163054
3 Mar 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3163054 The complaint Mr D and Miss M say Everyday Lending Limited (ELL), trading as Everyday Loans, lent to them irresponsibly. What happened Mr D and Miss M took out a joint loan from ELL on 15 June 2020 for £4,500 over 48 months. The monthly repayment was £232.92 and the total repay... (3 pages)View decision
