We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120936 results
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Decision Reference DRN-3313713
4 Apr 2022 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-3313713 The complaint Mrs M complains that a car acquired with finance from Moneybarn No 1 Limited wasn’t of satisfactory quality. What happened In September 2021 Mrs M was supplied with a car and entered into a conditional sale agreement with Moneybarn. Mrs M experienced issued with t... (3 pages)View decision -
Decision Reference DRN-3279302
4 Apr 2022 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-3279302 The complaint Miss F has complained that Casualty & General Insurance Company (Europe) Limited (CGICE) has declined a claim under her pet insurance policy on the ground that her dog’s condition was pre-existing. What happened Miss F took out a policy with CGICE for the insu... (2 pages)View decision -
Decision Reference DRN-3237628
4 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3237628 The complaint Mr S complains that Everyday Lending Limited (trading as “Trust Two”) lent him a loan he couldn’t afford. What happened Mr S took out another loan on .. ..... 2019 with Everyday Lending Limited, but this is being looked at under reference number ............ I am ... (3 pages)View decision -
Decision Reference DRN-3414685
4 Apr 2022 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3414685 The complaint Mr B is represented and his representative says that Options UK Personal Pensions LLP (trading as Carey Pensions UK LLP [Carey] at the time of the relevant events) failed to carry out appropriate due diligence on the ‘Green Oil Plantations Limited’ (GOP) investmen... (28 pages)View decision -
Decision Reference DRN-3249114
4 Apr 2022 Shawbrook Bank Limited UpheldConsumer CreditDRN-3249114 The complaint Mr and Mrs W have complained that Shawbrook Bank Limited (“Shawbrook”) rejected their claim against it under section 75 of the Consumer Credit Act 1974 in relation to their purchase of some solar panels. Background Mr W bought solar panels for his home in 2014. Th... (3 pages)View decision -
Decision Reference DRN-3323170
4 Apr 2022 Standard Life Assurance Limited UpheldPensions and AnnuitiesDRN-3323170 The complaint Mrs G complains about how Standard Life Assurance Limited (SA) exercised its discretion to distribute death benefits following the death of her brother, Mr G. What happened Mrs G first complained to this service in 2020 about the way SA had exercised its discretio... (6 pages)View decision -
Decision Reference DRN-3366984
4 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3366984 The complaint Miss M complains that Everyday Lending Limited trading as Everyday Loans (“ELL”) lent to her in an irresponsible manner. She further complains that ELL told her that the interest rate on the loan would reduce as her credit score improved. She says no reviews took ... (3 pages)View decision -
Decision Reference DRN-3304107
4 Apr 2022 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-3304107 The complaint Mr W complained about the way Aviva Life & Pensions UK Limited (Aviva) calculated the bonuses attached to his pension policy and the interest applied to the payment he received. What happened Aviva said Mr W’s policy started on 23 June 1988 and he would be lea... (3 pages)View decision -
Decision Reference DRN-3369921
4 Apr 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3369921 The complaint Mr C, through a representative, says Everyday Lending Limited (ELL) trading as Everyday Loans lent to him irresponsibly. What happened Mr C took out an 18-month instalment loan for £2,000 from ELL on 14 November 2018. The monthly repayments were £248.21 and the to... (3 pages)View decision -
Decision Reference DRN-3319536
4 Apr 2022 Saffron Building Society UpheldMortgagesDRN-3319536 The complaint Mr S has complained that, because Saffron Building Society (Saffron) had no staff available to deal with his application to port (transfer) his mortgage, he had to take out a new mortgage and pay an early repayment charge (ERC). To settle the complaint, Mr S would... (4 pages)View decision
