We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120936 results
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Decision Reference DRN-3361044
31 Mar 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3361044 The complaint Mr L complains that Tesco Personal Finance PLC trading as Tesco Bank incorrectly sent him correspondence advising his credit card payments had been made late. What happened Mr L has a credit card with Tesco Bank. On 7 April 2020 Tesco Bank sent Mr L two letters. O... (2 pages)View decision -
Decision Reference DRN-3376062
31 Mar 2022 Metro Bank PLC UpheldBanking and PaymentsDRN-3376062 The complaint Mr T complains that Metro Bank PLC won’t refund a disputed transaction made from his account. He’d like the transaction refunded and compensation for the impact on him. What happened In July 2020 a £60 payment was made to a mobile phone company I’ll call S from Mr... (2 pages)View decision -
Decision Reference DRN-2752518
31 Mar 2022 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-2752518 The complaint Mr F has complained about how The Prudential Assurance Company Limited handled the switch of the investments in his pension. What happened Mr F’s pension was held with Prudential and his money was invested in a fund that was categorised as higher risk. In March 20... (4 pages)View decision -
Decision Reference DRN-3410139
31 Mar 2022 ValidPath Limited UpheldPensions and AnnuitiesDRN-3410139 The complaint Mr M is complaining about Wealthwise Corporate Financial Management Ltd (WCFM) an appointed representative (AR) of ValidPath Limited (ValidPath) because he says he received unsuitable advice to invest money held within his self-invested personal pension (SIPP) int... (23 pages)View decision -
Decision Reference DRN-3026036
31 Mar 2022 Arrow Global Limited UpheldMortgagesDRN-3026036 The complaint Mr and Mrs B complain that the secured, second-charge loan they have with Arrow Global Finance Limited has cost them too much to repay. They say the interest they’ve been charged over the years is unfair. Mr and Mrs B also complain about the fees and charges that ... (6 pages)View decision -
Decision Reference DRN-3410224
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410224 The complaint Mr L complains that Westerby Trustee Services Limited (‘Westerby’) allowed his Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mr L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented by ... (48 pages)View decision -
Decision Reference DRN-3410029
31 Mar 2022 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-3410029 The complaint Mrs L complains that Westerby Trustee Services Limited (‘Westerby’) allowed her Self- Invested Personal Pension (‘SIPP’) to be invested in high risk investments. Mrs L says Westerby shouldn’t have allowed this to happen. What happened Westerby’s been represented b... (48 pages)View decision -
Decision Reference DRN-3299267
31 Mar 2022 Admiral Insurance Company Limited UpheldInsuranceDRN-3299267 The complaint Mr C complained about Admiral Insurance Company Limited’s valuation of his car following his claim on his motor insurance policy. What happened Mr C was in a serious accident which wasn’t his fault. His car was so damaged that Admiral decided that it was uneconomi... (3 pages)View decision -
Decision Reference DRN-3298168
31 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3298168 The complaint Mr O is unhappy that HSBC added a CIFAS marker to his record which resulted in his bank accounts elsewhere being closed. He said this had a substantial impact on his wellbeing and university studies and he is seeking compensation from HSBC. What happened HSBC rece... (5 pages)View decision -
Decision Reference DRN-3339020
31 Mar 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3339020 The complaint Ms W is unhappy that HSBC UK Bank Plc won’t refund money she lost as a result of an investment scam. What happened Ms W sent money to GreenFields Capital (GFC) who she believed would invest in Bitcoin for her. She’s said that after knowingly making two payments, G... (5 pages)View decision
