We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120936 results
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Decision Reference DRN-3399826
31 Mar 2022 PayPal Europe Sarl & Cie, SCA UpheldBanking and PaymentsDRN-3399826 The complaint Mr B complains that Pay Pal Europe Sarl & Cie, SCA (‘PayPal’) didn’t help him when he accidentally sent money to the wrong person. What happened In September 2020 Mr B went to use his PayPal account to make a payment of $450 to a third party. Unfortunately, he... (3 pages)View decision -
Decision Reference DRN-3298124
31 Mar 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3298124 The complaint Mr P’s complaint is about a claim he made under the legal expenses section of his Royal & Sun Alliance Insurance Limited (RSA) loss and damage protection for motor vehicles insurance policy. All references to RSA include their claims handlers or agents. What h... (3 pages)View decision -
Decision Reference DRN-3409033
31 Mar 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3409033 The complaint Mr E complains about Lloyds Bank PLC (“Lloyds”) and banking services and support he received during a visit to branch, and subsequently in a telephone call. He wants Lloyds to apologise for his experience and to pay him compensation. What happened Mr E held accoun... (2 pages)View decision -
Decision Reference DRN-2653839
31 Mar 2022 Sun Life Assurance Company of Canada (U.K.) Limited UpheldPensions and AnnuitiesDRN-2653839 The complaint The estate of Mr W complains through a professional representative that Sun Life Assurance Company of Canada (U.K.) Limited (Sun Life) mis-sold a Free Standing Additional Voluntary Contribution (FSAVC) plan. What happened In 1993, the late Mr W was aged 52 and wor... (3 pages)View decision -
Decision Reference DRN-3372966
31 Mar 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3372966 The complaint Mr M is unhappy that Barclays Bank UK PLC won’t refund all the money he’s lost to a scam. What’s happened? Mr M had been communicating with his appointed conveyancing solicitor (‘the solicitor’) via email since November 2020. On 9 March 2021, contracts were exchan... (4 pages)View decision -
Decision Reference DRN-3408544
31 Mar 2022 Gallium Fund Solutions Limited UpheldInvestmentsDRN-3408544 Complaint Mr W complains that he lost the money he invested into a three year bond issued by Basset & Gold Plc (“B&G plc”). He says he thinks the bond was mis-sold to him, and would like to be compensated for his loss. Background The B&G Plc Bond Mr W invested in a ... (30 pages)View decision -
Decision Reference DRN-2771152
31 Mar 2022 Quigley & Partners Limited UpheldInvestmentsDRN-2771152 The complaint Mr D has complained to Quigley & Partners Limited (QPL) about losses to his self-invested personal pension (SIPP) and a lack of service, which resulted in unapproved fund switches and unplanned disinvestments to cover SIPP fees. What happened Mr D became a cli... (12 pages)View decision -
Decision Reference DRN-3400754
31 Mar 2022 Santander UK Plc UpheldInsuranceDRN-3400754 The complaint Mrs S complains that Santander UK Plc mis-sold payment protection insurance (‘PPI’) to her alongside a further advance to her mortgage in 2000. I know that when PPI was sold to Mrs S, Santander was trading as Alliance & Leicester. To keep things simple, I’ll j... (3 pages)View decision -
Decision Reference DRN-3409952
31 Mar 2022 Wellington Court Financial Services Limited UpheldPensions and AnnuitiesDRN-3409952 The complaint Mr H complains about the advice he says he received in 2015 to transfer two personal pensions to a self-invested personal pension (“SIPP”). He says the advice wasn’t suitable and he holds Wellington Court Financial Services Limited responsible. What happened I iss... (13 pages)View decision -
Decision Reference DRN-3409778
31 Mar 2022 U K Insurance Limited UpheldInsuranceDRN-3409778 The complaint Mr H is unhappy U K Insurance Limited (UKI) declined his claim. What happened Mr H has travel insurance as part of his packaged bank account. The policy is underwritten by UKI. Mr H was on his way to the airport in the early hours of the morning to depart for his ... (3 pages)View decision
