We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-3418519
6 Apr 2022 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-3418519 The complaint Mrs S complains that a car acquired with finance from Mercedes Benz Financial Services UK Limited wasn’t of satisfactory quality. What happened In December 2018 Mrs S was supplied with a car and entered into a contract purchase agreement with MBFS. Mrs S experienc... (2 pages)View decision -
Decision Reference DRN-3392686
6 Apr 2022 Gresham Insurance Company Limited UpheldInsuranceDRN-3392686 The complaint Mr L complained that his claim was unfairly declined by Gresham Insurance Company Limited (“Gresham”) under his home contents policy. What happened Mr L made a claim on his contents policy following water damage in his home. Gresham settled most of Mr L’s claim bu... (2 pages)View decision -
Decision Reference DRN-3266843
6 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3266843 The complaint Miss S complains that Barclays Bank UK PLC (Barclays) unfairly declined her application for a credit card, and then encouraged her to apply again telling her it wouldn't impact her credit score. Miss S is represented on this case by her father, but for ease o... (3 pages)View decision -
Decision Reference DRN-3001764
6 Apr 2022 Close Brothers Limited UpheldConsumer CreditDRN-3001764 The complaint Mr K complains about the quality of a used car that was supplied to him through a conditional sale agreement with Close Brothers Limited trading as Close Brothers Motor Finance (CBL). What happened On 10 October 2020 Mr K acquired a used car through a conditional ... (6 pages)View decision -
Decision Reference DRN-3300137
6 Apr 2022 Everyday Loans Limited UpheldConsumer CreditDRN-3300137 The complaint Mr J complains that Everyday Loans Limited (“Trusttwo”) lent him a loan he couldn’t afford. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Trusttwo lent Mr J £8000 in February 2018, this is not in... (2 pages)View decision -
Decision Reference DRN-3241591
6 Apr 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3241591 The complaint Mr C has complained that Creation Consumer Finance Ltd (“Creation”) rejected his claim against it under section 75 of the Consumer Credit Act 1974 in relation to his purchase of some solar panels. Background Mr C bought solar panels for his home, which were instal... (3 pages)View decision -
Decision Reference DRN-3170487
6 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3170487 The complaint Mr O complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to him the money that he paid to enrol for a university course. What happened Mr O used his Tesco Bank credit card to make three payments to a university as part of the enrolment f... (4 pages)View decision -
Decision Reference DRN-3403005
6 Apr 2022 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-3403005 The complaint Mrs J complains about Lloyds Bank General Insurance Limited’s (Lloyds) service when assessing her claim under her home insurance policy. What happened Mrs J called Lloyds and reported that she had heard a loud crash from the roof and saw cement and tiles dislodged... (3 pages)View decision -
Decision Reference DRN-3343973
6 Apr 2022 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3343973 The complaint Mr D complains that the mileage of a car that was supplied to him under a hire purchase agreement with Creation Consumer Finance Limited wasn’t correct. What happened A used car was supplied to Mr D under a hire purchase agreement with Creation Consumer Finance th... (3 pages)View decision -
Decision Reference DRN-3361848
6 Apr 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3361848 The complaint Mr K has complained that he couldn’t access his account with PayPal (Europe) Sarl et Cie SCA between 2010 and September 2021. What happened Mr K complained to us in March 2021 because he couldn’t access his PayPal account due to a security issue. He said he’d trie... (2 pages)View decision
