We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-3277895
5 Apr 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3277895 The complaint Ms S complains that AvantCredit of UK, LLC lent her money on a high interest loan she was unable to afford to repay. What happened AvantCredit provided a loan to Ms S on 10 April 2017, of £2,000 repayable over 36 months at the rate of £88 a month. She paid off the... (3 pages)View decision -
Decision Reference DRN-3416851
5 Apr 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3416851 The complaint and background Mr C has complained about overdraft charges and interest Barclays Bank UK PLC added to his current accounts. He’s said Barclays was irresponsible to offer him overdraft facilities given his financial circumstances, and that Barclays should have real... (2 pages)View decision -
Decision Reference DRN-3130144
5 Apr 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3130144 The complaint Mr H complains about the way Tesco Personal Finance PLC handled a dispute on a purchase made using his credit card account. What happened Mr H booked holiday accommodation through an accommodation marketplace website (“the website”). It cost about $2,000 and was p... (3 pages)View decision -
Decision Reference DRN-3313096
5 Apr 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-3313096 The complaint Ms P says Loans 2 Go Limited lent to her irresponsibly. What happened Ms P took out an 18-month loan for £400 from Loans 2 Go on 4 February 2020. The monthly repayments were £91.42 and the total repayable was £1,645.56. Ms P says as she was self-employed Loans 2 G... (3 pages)View decision -
Decision Reference DRN-3393908
5 Apr 2022 Gain Credit LLC UpheldConsumer CreditDRN-3393908 The complaint Miss C complains that Gain Credit LLC trading as Lending Stream irresponsibly gave her unaffordable loans. What happened Lending Stream provided loans to Miss C as follows: Loan Date Taken Date Repaid Instalments Amount Highest Repayment** 1 11/09/2019 20/03/2020 ... (4 pages)View decision -
Decision Reference DRN-3390658
5 Apr 2022 DAS Legal Expenses Insurance Company Limited UpheldInsuranceDRN-3390658 The complaint Mr S is unhappy with DAS Legal Expenses Insurance Company Limited’s handling of his claim under his legal expenses insurance policy. What happened Mr S says he was approached by a firm of solicitors (I’ll call P) in 2015. They offered him assistance with a claim r... (4 pages)View decision -
Decision Reference DRN-3398055
5 Apr 2022 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-3398055 The complaint Miss M complains PayPal (Europe) Sarl et Cie SCA have failed to remove a limitation placed on her account. What happened Miss M has a PayPal account, and in June 2020 a limitation was placed on it so that her identity could be verified. To do this, PayPal asked Mi... (5 pages)View decision -
Decision Reference DRN-3377210
5 Apr 2022 AXA France IARD UpheldInsuranceDRN-3377210 The complaint Mr G complains that AXA France IARD did not fairly compensate him for mis-selling payment protection insurance (‘PPI’). What happened Mr G complained to AXA that it had mis-sold PPI to him. AXA upheld the complaint and offered to compensate him for that mis-sale. ... (3 pages)View decision -
Decision Reference DRN-3414466
5 Apr 2022 PSA Finance UK Limited UpheldConsumer CreditDRN-3414466 The complaint Ms S complains PSA Finance UK Limited (PSA) provided her with a car that she believes wasn’t of satisfactory quality. She also complains the car was damaged while being repaired. What happened In January 2020, Ms S entered into a 48 month ... (6 pages)View decision -
Decision Reference DRN-3149692
5 Apr 2022 Admiral Markets UK Ltd UpheldInvestmentsDRN-3149692 The complaint Mr V says Admiral Markets UK Ltd (‘Admiral’) manipulated its West Texas Intermediate Spot Crude Oil (‘WTI Spot’) Contract for Differences product on 21 April 2020, and thereafter, by freezing its price and by basing its price on the December 2020 futures contract,... (7 pages)View decision
