We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3881326
9 Jan 2023 Zopa Limited UpheldConsumer CreditDRN-3881326 Complaint Mrs A has complained that Zopa Limited (“Zopa”) unfairly brought about an unaffordable loan for her. Background Zopa operated the electronic system in relation to lending which led to Mrs A being provided with a loan in September 2018. The loan was for £4,000.00 and h... (4 pages)View decision -
Decision Reference DRN-3880540
9 Jan 2023 Everyday Lending Limited UpheldConsumer CreditDRN-3880540 Complaint Mr W has complained about personal loans Everyday Lending Limited (trading as “Everyday Loans”) provided to him. He says the loans were unaffordable and were therefore irresponsibly lent to him. Background Everyday Loans initially provided Mr W with a first loan for £... (3 pages)View decision -
Decision Reference DRN-3538859
9 Jan 2023 1plus1 Loans Limited UpheldConsumer CreditDRN-3538859 Complaint Miss N has complained about a guarantor loan 1Plus1 Loans Limited (trading as “1 Plus 1”) provided to her. She says that if the appropriate financial checks had been completed it would have been clear that the loan was unaffordable. Background 1 Plus 1 provided Miss N... (3 pages)View decision -
Decision Reference DRN-3884766
8 Jan 2023 Astrenska Insurance Limited UpheldInsuranceDRN-3884766 The complaint Miss G and Mr R complain that Astrenska Insurance Limited is responsible for mishandling a claim on a guaranteed courtesy car insurance policy associated with a motor insurance policy. Where I refer to Astrenska, I refer to the above-named insurance company and I ... (4 pages)View decision -
Decision Reference DRN-3863996
8 Jan 2023 Madison CF UK Limited UpheldConsumer CreditDRN-3863996 The complaint Miss P complains about a loan Madison CF UK Limited (trading as 118 118 Money) provided to her. She says the loan was irresponsibly lent. What happened 118 118 Money provided Miss P with a loan for £1000 in November 2021. The loan was repayable over 80 months by i... (2 pages)View decision -
Decision Reference DRN-3771532
7 Jan 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3771532 The complaint Mr I complains that NewDay Ltd trading as Marbles unfairly recorded a default and arrears. He’s also unhappy that he’s received letters despite being in a debt management plan. What happened Mr I held a Marbles credit card. He experienced financial difficulties an... (2 pages)View decision -
Decision Reference DRN-3616128
7 Jan 2023 Partners Credit Union Limited UpheldConsumer CreditDRN-3616128 The complaint Ms T complains that when she transferred £1000 from her account with Partners Credit Union Limited (PCU), a sum of £2000 was debited from her account. What happened Ms T held an account with PCU. In September 2021 she requested a transfer of £1000 to her current a... (2 pages)View decision -
Decision Reference DRN-3878949
7 Jan 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-3878949 The complaint and what happened Miss L complains, on behalf of I, that Advanced Payment Solutions Limited, trading as Cashplus Bank, won’t reimburse payments she didn’t make or otherwise authorise. The full details of this complaint are well known to both parties, so I won’t re... (2 pages)View decision -
Decision Reference DRN-3840485
7 Jan 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3840485 The complaint Mrs H complains about how National Westminster Bank Plc (NatWest) dealt with a branch visit she made to withdraw money from her account. What happened Mrs H says she attended a NatWest branch to withdraw money. She says she was treated badly by its staff and was c... (2 pages)View decision -
Decision Reference DRN-3886398
6 Jan 2023 AXA Insurance UK Plc UpheldInsuranceDRN-3886398 The complaint Mrs W complains that AXA Insurance UK Plc (“AXA”) has unfairly reported misleading information which now shows on her CUE record. What happened Mrs W contacted her insurer, AXA, in 2021, shortly after discovering that the area around a retaining wall had begun to ... (2 pages)View decision