We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3133743
18 Feb 2022 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-3133743 The complaint Mr R has complained that Clydesdale Financial Services Limited trading as Barclays Partner Finance’s offer of settlement for his claim against it under Section 75 of the Consumer Credit Act 1974 is insufficient. What happened Mr R bought solar panels for his home ... (3 pages)View decision -
Decision Reference DRN-2977661
18 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-2977661 The complaint Mr T, as the executor for the late Mrs T’s estate. Complains against Lloyds Bank PLC as it won’t refund money Mrs T lost when she fell victim to an investment scam. I’ll refer mainly to Mr T throughout, as he is the lead party bringing the complaint and whom we ha... (6 pages)View decision -
Decision Reference DRN-2952878
18 Feb 2022 Loans 2 Go Limited UpheldConsumer CreditDRN-2952878 The complaint Mrs S complains Loans 2 Go Limited irresponsibly approved her for three loans. Mrs S says these loans were unaffordable to her. What happened Loans 2 Go approved Mrs S for the following three logbook loans: Loan Date Amount Term (weeks) Repayments (weekly) One Dec... (5 pages)View decision -
Decision Reference DRN-3316309
18 Feb 2022 Saga Services Limited UpheldInsuranceDRN-3316309 The complaint Mr S has complained about the recording of the bedrooms in his property and other issues to his broker, Saga Services Limited when it arranged a home insurance policy for him. What happened Mr S received a renewal invitation from his broker, Saga in November 2020.... (5 pages)View decision -
Decision Reference DRN-3323402
18 Feb 2022 Evergreen Finance London Limited UpheldConsumer CreditDRN-3323402 The complaint Mr F complained that Evergreen Finance London Limited trading as MoneyBoat.co.uk irresponsibly gave him a loan which was unaffordable for him. What happened This complaint is about a loan MoneyBoat provided to Mr F as follows: Date loan taken Date repaid Weekly in... (4 pages)View decision -
Decision Reference DRN-3265894
18 Feb 2022 Revolut Ltd UpheldBanking and PaymentsDRN-3265894 The complaint Mr M complains that Revolut Ltd didn’t refund nine transactions he says were made without his authorisation, and that it also used one of his payment cards to top up a negative balance on his account. What happened In 2019, Mr M went on a trip overseas. He says th... (6 pages)View decision -
Decision Reference DRN-3215252
18 Feb 2022 CMC Markets UK plc UpheldInvestmentsDRN-3215252 The complaint Mr L complains about the cash oil positions in his Contracts for Difference account held with CMC Markets UK plc. He says when the market went into negative pricing, they moved his holdings to a December contract without giving him notice and causing him significa... (5 pages)View decision -
Decision Reference DRN-3319360
18 Feb 2022 First Response Finance Ltd UpheldConsumer CreditDRN-3319360 The complaint Mr P complains that First Response Finance Ltd irresponsibly granted him a hire purchase agreement he couldn’t afford to repay. What happened In June 2016, Mr P acquired a used car financed by a hire purchase agreement from First Response. Mr P was required to mak... (3 pages)View decision -
Decision Reference DRN-3311665
18 Feb 2022 TSB Bank plc UpheldBanking and PaymentsDRN-3311665 Complaint Miss L says that TSB Bank plc (“TSB”) unfairly defaulted her current account. Background Two of our adjudicators looked at Miss L’s complaint. The first adjudicator thought it was unfair that TSB recorded a default on Miss L’s credit file in circumstances where she di... (3 pages)View decision -
Decision Reference DRN-3323069
18 Feb 2022 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-3323069 The complaint Mrs C is unhappy Royal & Sun Alliance Insurance Limited (RSA) has declined a claim made under her insurance policy. She’s also unhappy a floor tile was broken by RSA during the claim investigation. What happened Mrs C noticed her conservatory floor was crackin... (3 pages)View decision
