We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3322762
18 Feb 2022 Society of Lloyd's UpheldInsuranceDRN-3322762 The complaint Miss B complains that her home insurer, Society of Lloyd’s (SoL), caused months of delay in dealing with her claim for fire damage to contents within her home and still hasn’t settled her claim for possessions that were in her loft. What happened I set out the bac... (6 pages)View decision -
Decision Reference DRN-3132004
18 Feb 2022 Quilter Financial Services Ltd UpheldPensions and AnnuitiesDRN-3132004 The complaint Ms K complains Dendro Private Wealth Limited delayed acting on her instructions to cash in her pension policy and didn’t warn her the value could change, causing her a financial loss. Dendro Private Wealth Limited is an appointed representative of Quilter Financia... (5 pages)View decision -
Decision Reference DRN-3316135
18 Feb 2022 Barclays Bank UK PLC UpheldMortgagesDRN-3316135 The complaint Ms M complains that Barclays Bank UK PLC (Barclays) didn’t remove missed payment markers from her credit file as they’d agreed to. What happened Ms M has a buy to let mortgage (BTL) with Barclays. In March 2019, Barclays cancelled the direct debit to it for the co... (4 pages)View decision -
Decision Reference DRN-3244267
18 Feb 2022 Amtrust Europe Limited UpheldInsuranceDRN-3244267 The complaint S is unhappy with the standard of repairs authorised by Amtrust Europe Limited (Amtrust) following a claim made on a building warranty. S is represented in this complaint by Mr M, who is a director of the management company of the building. S and Mr M have mainly ... (9 pages)View decision -
Decision Reference DRN-3322888
18 Feb 2022 Clydesdale Bank Plc UpheldMortgagesDRN-3322888 The complaint This complaint is about a mortgage Mr C used to hold with Clydesdale Bank Plc trading as Yorkshire Bank (“CB”). He’s unhappy that CB made changes to the security for the mortgage debt at the request of his former partner without his knowledge or consent, and discl... (4 pages)View decision -
Decision Reference DRN-3306424
18 Feb 2022 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-3306424 The complaint Mr M is unhappy Tesco Personal Finance PLC (trading as Tesco Bank) won’t refund money he lost as a result of a scam. What happened Mr M was contacted by email by someone he believed was a senior colleague in the company he worked for. The email was received to his... (3 pages)View decision -
Decision Reference DRN-3287151
18 Feb 2022 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-3287151 The complaint Mr O has complained about the amount he was charged by Somerset Bridge Insurance Services after he cancelled his motor insurance policy. He’s also complained that Somerset Bridge Insurance Services wouldn’t allow him to make small monthly payments and instead pass... (4 pages)View decision -
Decision Reference DRN-3111165
18 Feb 2022 Target Servicing Limited UpheldMortgagesDRN-3111165 The complaint Mr S is unhappy that Target Servicing Limited has made an error in relation to the collection of a monthly fee but is continuing to hold him liable for the amounts it failed to collect. What happened In 2017, Mr S used a help-to-buy scheme to assist with the purch... (3 pages)View decision -
Decision Reference DRN-3316355
18 Feb 2022 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3316355 The complaint Mr W and Mrs W complain about an incorrectly addressed statement sent by The Royal Bank of Scotland Plc (“RBS”). What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. The facts are not in dispute, so I’ll fo... (3 pages)View decision -
Decision Reference DRN-3252050
18 Feb 2022 Covea Insurance plc UpheldInsuranceDRN-3252050 The complaint Mr W complains about delays and poor service from his insurer, Covea Insurance plc (Covea), when dealing with a claim under his home insurance policy. Mr W was supported by a representative when making his complaint. References to Mr W include his representative. ... (3 pages)View decision
