We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3878548
6 Jan 2023 WDP Insurance Limited UpheldInsuranceDRN-3878548 The complaint Mr S complains about WDP Insurance Limited (WDP) who cancelled his policy following a claim under his gadget insurance. What happened Mr S contacted WDP to make a claim as his phone was stolen. Mr S was asked to complete a claims form, which he wasn’t happy to do,... (5 pages)View decision -
Decision Reference DRN-3881860
6 Jan 2023 D C Financial Limited UpheldPensions and AnnuitiesDRN-3881860 The complaint Mr C complains about the advice given by D C Financial Limited (‘DCF’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this ha... (17 pages)View decision -
Decision Reference DRN-3840698
6 Jan 2023 Indigo Michael Limited UpheldConsumer CreditDRN-3840698 The complaint Mr E (through a representative) has complained that Indigo Michael Limited (trading as SafetyNet Credit (SNC)) didn’t complete enough affordability checks before providing him with the facility. Mr E says by granting the facility it pushed him further into debt. W... (3 pages)View decision -
Decision Reference DRN-3883384
6 Jan 2023 IPS Pensions Limited UpheldPensions and AnnuitiesDRN-3883384 The complaint Mr H complaints that IPS Pensions Limited, trading as James Hay, didn’t properly explain the charges he would incur on his Self Invested Personal Pension (SIPP). He also complains that when he wanted to transfer the SIPP to another business, this took too long. As... (4 pages)View decision -
Decision Reference DRN-3885009
6 Jan 2023 Inter Partner Assistance SA UpheldInsuranceDRN-3885009 The complaint Mr and Mrs J are unhappy with Inter Partner Assistance SA’s (IPA) handling and settlement of a claim made under their home emergency insurance policy. What happened Mr and Mrs J have a home insurance policy, which also has separate home emergency insurance cover u... (5 pages)View decision -
Decision Reference DRN-3629699
6 Jan 2023 Portal Financial Services LLP UpheldPensions and AnnuitiesDRN-3629699 The complaint Mrs M complains about the advice given by Portal Financial Services LLP to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme and her personal pension plan to a self-invested personal pension (‘SIPP’). She says the advice was unsuita... (11 pages)View decision -
Decision Reference DRN-3884926
6 Jan 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-3884926 The complaint Mr E complains about the quality of a vehicle that was supplied to him under a hire purchase agreement with Blue Motor Finance Ltd (“Blue”). What happened On 23 May 2022 Mr E took out a hire purchase agreement with Blue for a used vehicle. This vehicle was just ov... (6 pages)View decision -
Decision Reference DRN-3683506
6 Jan 2023 deVere and Partners (UK) Limited UpheldPensions and AnnuitiesDRN-3683506 The complaint Mr T’s representative has complained, on his behalf, that deVere and Partners (UK) Limited failed to inform him of the financial implications – specifically with regard to lifetime allowance (LTA) issues – of transferring his occupational pension scheme (OPS) bene... (16 pages)View decision -
Decision Reference DRN-3797757
6 Jan 2023 Aviva Insurance UK Limited UpheldInsuranceDRN-3797757 The complaint Mr D and Ms D complain about how Aviva Insurance UK Limited (“Aviva”) handled a claim under their home insurance policy. When I refer to Aviva I also mean its loss adjusters and contractors. What happened Mr D and Ms D are represented in their complaint by a third... (4 pages)View decision -
Decision Reference DRN-3590648
6 Jan 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3590648 The complaint Mr V complains about how Lloyds Bank PLC handled a chargeback. He also complains about its response to his Subject Access Requests (“SARS”) and about a third party’s data being added to his file. What happened In July 2020 Mr V bought a custom-made bed from a reta... (5 pages)View decision