We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-3824940
6 Jan 2023 esure Insurance Limited UpheldInsuranceDRN-3824940 The complaint Miss W complains about how Esure Insurance Limited, trading as Sheila’s Wheels (“Esure”) handled her car insurance claim after she’d been in an accident that wasn’t her fault. What happened Miss W has motor insurance with Esure. Miss W was involv... (3 pages)View decision -
Decision Reference DRN-3672778
6 Jan 2023 Equiniti Financial Services Limited UpheldInvestmentsDRN-3672778 The complaint Mr J complains that Equiniti Financial Services Limited trading as EQi gave him incorrect information that led to him not being able to take part in an alternative share offer. What happened Mr J held shares in Company T on EQi’s platform – that means that EQi was... (3 pages)View decision -
Decision Reference DRN-3829658
6 Jan 2023 QIC Europe Ltd UpheldInsuranceDRN-3829658 The complaint Ms M complains about QIC Europe Limited (QIC) who declined her claim on her buildings insurance policy. What happened Ms M made a claim on her buildings insurance policy that she held with QIC, for her collapsed boundary wall. She wasn’t present when the wall had ... (3 pages)View decision -
Decision Reference DRN-3854760
6 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3854760 The complaint Mr S complains that Barclays Bank UK PLC (“Barclays”) closed his account in error when he was abroad leaving him without access to funds and investments for a week. He says the £400 compensation offered by Barclays was insufficient considering the time it took Bar... (3 pages)View decision -
Decision Reference DRN-3315215
6 Jan 2023 Hargreaves Lansdown Asset Management Limited UpheldInvestmentsDRN-3315215 The complaint Ms F complains about the transfer of her Junior ISA and then Stocks and Shares ISA, from a third-party business, referred to as “the transferor” to Hargreaves Lansdown Asset Management Limited, referred to as “HL” or “the business”. Ms F is represented by her gran... (6 pages)View decision -
Decision Reference DRN-3839942
6 Jan 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3839942 The complaint Mr and Mrs M complain that Barclays Bank UK PLC (“Barclays”) closed their accounts without notice or reason and transferred funds into a holding account without prior warning. This caused them hassle and stress having to change account details for direct debits at... (3 pages)View decision -
Decision Reference DRN-3788012
6 Jan 2023 National Savings and Investments UpheldInvestmentsDRN-3788012 The complaint Mrs T has complained about the interest rates National Savings and Investments (‘NS&I’) applied to her Guaranteed Growth Bonds (‘GGB’) when she renewed them in 2020 upon maturity. What happened Mrs T had two bonds which were coming to maturity in December 2020... (9 pages)View decision -
Decision Reference DRN-3884538
6 Jan 2023 Barclays Bank UK PLC UpheldMortgagesDRN-3884538 The complaint This complaint is about outstanding arrears on a repayment mortgage and three Home Improvement Loans Mrs H and Mr C hold with Barclays Bank UK PLC (“Barclays”). Mrs H also says Barclays continue to contact and refer to Mr C even though she’s explained she pays for... (5 pages)View decision -
Decision Reference DRN-3806706
6 Jan 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-3806706 The complaint Mr H complains that AA Underwriting Insurance Company Limited (AA) unfairly declined two claims he made on his buildings insurance policy. Reference to AA includes its agents. What happened Mr H holds a buildings insurance policy with AA. In October 2021 he notice... (2 pages)View decision -
Decision Reference DRN-3859013
6 Jan 2023 Allianz Insurance Plc UpheldInsuranceDRN-3859013 The complaint R complains about how Allianz Insurance Plc handled its claims on its Property insurance policy. As a director of R, Mr B brought the complaint on its behalf. What happened R owns a number of properties for which it has property insurance with Allianz. In April 20... (3 pages)View decision