We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119592 results
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Decision Reference DRN-3253311
17 Feb 2022 Lloyds Bank PLC UpheldBanking and PaymentsDRN-3253311 The complaint Ms L has complained that Lloyds Bank PLC (“Lloyds”) continued charging her excessive amounts for her overdraft when she was in financial difficulty. What happened Ms L complained to Lloyds that she was suffering from financial hardship due to charges applied to he... (3 pages)View decision -
Decision Reference DRN-3112842
17 Feb 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3112842 The complaint Mr W says Everyday Lending Limited trading as Everyday Loans (Everyday) irresponsibly lent to him. What happened This complaint is about one loan Everyday provided to Mr W in July 2016. Mr W borrowed £1,500 and he was due to make 24 repayments of £154.43. The tota... (4 pages)View decision -
Decision Reference DRN-2933879
17 Feb 2022 Sky UK Limited UpheldConsumer CreditDRN-2933879 The complaint Mrs W complains about five credit agreements taken out in her name with Sky UK Limited (“SUL”). What happened Between March and November 2018 five credit agreements were taken out with SUL in Mrs W’s name. Three of the agreements were taken out in November 2018. T... (7 pages)View decision -
Decision Reference DRN-3275063
17 Feb 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3275063 The complaint Mr S complained that AvantCredit of UK, LLC trading as AvantCredit lent to him irresponsibly and provided him with unaffordable lending. What happened AvantCredit provided a loan to Mr S as follows: Date taken Loan amount Term Typical monthly repayment Total amoun... (3 pages)View decision -
Decision Reference DRN-3315061
17 Feb 2022 Richard Hardie Limited UpheldConsumer CreditDRN-3315061 The complaint Mr W complains about the end of contract charges in relation to a car that was supplied through a Personal Contract Purchase (PCP) agreement brokered by Richard Hardie Limited (RHL). RHL has been represented on this complaint. But to keep things simple I’ll only r... (4 pages)View decision -
Decision Reference DRN-3309076
17 Feb 2022 Ageas Insurance Limited UpheldInsuranceDRN-3309076 The complaint Mr and Mrs C complain about the way Ageas insurance Limited carried out repairs following a claim made under their home insurance policy for damage caused by an escape of water. Any reference to Ageas also includes its agents. What happened In late 2016 Mr and Mrs... (3 pages)View decision -
Decision Reference DRN-3320344
17 Feb 2022 Insurance Factory Limited UpheldInsuranceDRN-3320344 The complaint Mrs L has complained about the significant premium increases in the pet insurance policy Insurance Factory Ltd (IFL) is responsible for selling to her. On 2 February 2022 I issued a provisional decision. For ease I've copied the relevant extract below. I said... (3 pages)View decision -
Decision Reference DRN-3179829
17 Feb 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3179829 The complaint Mr and Mrs W complain that Barclays Bank UK PLC (Barclays) missed information from the monthly statement on their joint account, which they say caused them a loss. What happened Mr and Mrs W needed to buy a new car, so they applied for a loan with a lender. This l... (3 pages)View decision -
Decision Reference DRN-3146559
17 Feb 2022 Union Reiseversicherung AG UpheldInsuranceDRN-3146559 The complaint Mr F and Miss W complain that Union Reiseversicherung AG (URV) declined their claim against their travel insurance policy following curtailment of their trip. Reference to URV includes its agents. What happened The details of this complaint are well known to both ... (4 pages)View decision -
Decision Reference DRN-3275073
17 Feb 2022 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-3275073 The complaint Mr K complains that Admiral Insurance (Gibraltar) Limited (Admiral) has provided poor service at the renewal of his home insurance policy. What happened Mr K had a home insurance policy with Admiral that was due to expire on 1 June 2021. He received a renewal noti... (3 pages)View decision
